Stella Hotels

"Great location. Close to everything. "

"The property was conveniently located near the port of Savona with easy access to many markets, shops, bars & restaurants all within a short walking distance. The rooms are clean yet small but adequate. Beds are comfortable. I did not eat in the restaurant as there many other options nearby. The staff was sometimes friendly & welcoming & other times dismissive & not engaged or concerned with guest satisfaction & not proactive in their response. The biggest challenge was the climate control system which is inadequate as it is controlled by the reception desk regulating the temperature in the room aka "eco friendly." The air conditioning system was not working & room was excessively hot & uncomfortable for the first night requiring a room change at which time I was downgraded from the booked superior room type to standard lacking amenities. When brought to the attention of management they were dismissive & did not accept any responsibility as if it was my doing. Which it was not. I would not stay again & would stay at another property of which there were many but outside & away from the convenience of being in the port. Guests must be able to regulate the temperature in their own rooms for many obvious reasons. This is a deal breaker issue for me me. In my many years of world travel for business & leisure I have never encountered this type of situation which indicates lack of basic guest comfort. "

"Bathroom old & floods. Whole hotel could be updated. "

"Large apartment in the centre of Genova with wooden flooring, two bathrooms (one en-suits) and a well equipped kitchen. Apartment was located on the second floor with lift (and few stairs in the corridor leading to it) It had all the facilities required for a short or long stay (including dishwasher and washing machines). Only downside for us was the check in process as we were told via automated we would get an access code via email but instead when we asked they said it was possible to leave our luggages from 11am at the reception. however when arrived nobody was there to open the door and after calling the host via telephone number who said someone would be coming within few minutes, we had to wait for an additional 50min to arrive. Fairly quiet as no cars were passing in the street nearby at night."

"Large room with large bath and tub, which were immaculately clean. To top it off, the walk to the terminal was very brief!"

"Worst hotel ever Says it has ac but it was turned off and when questioning said its spring so we turn it off. And said to keep window open where the room had port view and lots of street noise Couldn't aleep all night. The staff was rude and not helpful. "

"Incredible restored palace!"

"Great spot, opposite the train station. Easy walk to central Genoa and Porto Antico. Great front of house - allowed early check-in. Had a triple room - tons of space. Recommend "

"did not visit"