Big Lake Hotel Guide - Stepan Lake hotels in Big Lake, United States of America.

"I was relocated from the Aspen Hotel due to the crisis in the Bethel region. I was moved downtown. The hotel I was moved to was a great compromise. I was notified in advance of the move and kept updated."

"A Stay Filled with Kindness and Grace I recently stayed at this hotel with my dear friend of over thirty years, who is in the advanced stages of muscular dystrophy. This trip was meant to be a small but meaningful getaway — a chance for us to rest and share time together — and the staff made it truly special. From check-in to checkout, everyone was friendly and professional, but Ross, the Front Desk Manager, stood out in an extraordinary way. He arranged for fresh roses to be waiting in our room and extended a late checkout so my friend could rest comfortably before our departure. Those small gestures turned an ordinary hotel stay into something deeply memorable. I’ve stayed here several times over the years, but this visit touched me most. The compassion and quiet care shown reminded me that real hospitality is about seeing people and meeting them where they are. Heartfelt thanks to Ross and the entire team — you created a memory we will both treasure."

"The amenities were excellent;newly upgraded bathrooms, very comfortable bed; good work area in the room."

"Very customer savvy staff--do all they can to accommodate their guests. Clean rooms, great lobby and the food in restaurants was good. Oh and it was quiet! What more could a traveler ask for? "

"Everything was good"

"Great place to stay. "

"Staff genuinely welcomed me"

"Nice room, friendly staff "

"My husband and I somehow locked both keys in our room 30 minutes after we checked in. The front desk attendant got us back in right away. Clean and comfortable. "