Sterławki Wielkie Holidays

Towels and sheets never changed. Television would not switch on. Water supplied was fizzy so had to use tap water to make coffee or tea.

Rent og fine rom, hyggelige personale

Did not know that there were several buildings, with cobblestone streets. Needing a cane, and walking further from the lobby and restaurant made this location more difficult.

Really nice apart hotel located close to the river and main attractions of the old town. There are currently construction works going in the hotel so entrance is from the back. The room was more like an apartment and was very spacious and comfortable. I was really impressed with how comfortable and quiet it was as despite a bit noisy neighbours in the next apartment. I loved the fact that the neighbours could have great fun but the good insulation meant that I was not disturbed at all. The only slight complaint was about the bathroom. Whilst spacious and clean it was poorly designed. Shower door open straight into a corner of a stone bathroom top and I nearly smashed the shower door when I finished my first shower. Also water from the shower leaked around the bathroom flor no matter how careful I was. And the floor was not laid properly as all water form shower went behind the toilet so there was levelling issue. Despite this annoyance, I would definitely stay again in this hotel. Reception staff were pleasant and helpful.

Svært skuffende opphold – renholdet var ikke akseptabelt Vi hadde dessverre en veldig dårlig opplevelse på Aqua House. Allerede da vi kom inn på rommet reagerte vi på renholdet. Badet var skittent, med mye smuss, kalk og skitne fuger, og rommet fremstod rett og slett ikke som ordentlig rengjort. Da vi så under sengen, fant vi store mengder støv og skitt, søppel og det som så ut som tabletter/piller etter tidligere gjester. Vi reiste med barn, og dette synes vi var spesielt ubehagelig og uakseptabelt. Vi tok bilder og kontaktet resepsjonen. De tilbød oss et annet rom, noe vi satte pris på, men dessverre var det nye rommet i omtrent samme tilstand. Vi valgte derfor å avbryte oppholdet og finne et annet sted å bo. Vi betalte ca. 10 600 kr for oppholdet og fikk ca. 8 500 kr refundert, + at vi måtte betale for den ene natten vi lå der.