Stonebank Holidays

Check‑in last Saturday was extremely disappointing and made both me and my family feel unwelcome from the moment we arrived. The employee at the front desk showed no interest in greeting us, acknowledging us, or creating any sense of hospitality. Her tone was dismissive, her body language was cold, and it felt as though we were interrupting her rather than checking into a hotel we were genuinely excited to stay at. She lacked even the most basic customer service skills — no smile, no eye contact, no willingness to help, and no effort to make the process smooth. When I asked for assistance with a simple check‑in request, she refused to help and offered no explanation. I ultimately had to reach out to leadership just to complete the check‑in process, which is something no guest should ever have to do. Everyone has a bad day, but that doesn’t mean taking it out on others. Her behavior set a negative tone for our stay and made us feel uncomfortable during what should have been a simple, welcoming interaction. A front‑desk employee is the first impression of the entire property, and this interaction made us feel anything but valued as guests.

Great hotel all around! Will stay there again for sure!!

Instructions to find the Serenity apartments at Wauwatosa Wisconsin weren't great but once we found the actual apartment, it exceeded our expectations. It was truly a home away from home, as it was immaculately clean and had everything needed for a fuss free stay. Shops and restaurants witin walking distance. We highly recommend staying here and will definitely be returning for a longer extended stay!

Kinn Guesthouse was so secure with a code to enter the building after 7:00 pm. The code is used in the elevator and for entering the room. A large kitchen and dining area is shared by the floor, but we rarely even saw anyone else. It is in a great location and convenient to many things.