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Reviews of Mercure Hotel Stuttgart Zuffenhausen

3 out of 5
Mercure Hotel Stuttgart Zuffenhausen
Schuetzenbuehlstr. 16, Stuttgart, BW

Reviews

7.0

Good

Rating 10 - Excellent. 143 out of 968 reviews" "
Rating 8 - Good. 382 out of 968 reviews" "
Rating 6 - Okay. 297 out of 968 reviews" "
Rating 4 - Poor. 105 out of 968 reviews" "
Rating 2 - Terrible. 41 out of 968 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy, Toronto

Excellent location relative to the Porsche Museum…better than expected! Staff were fantastic. Great value. I would stay there again without hesitation.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Gi, SAN JOSE

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There is a smell of cigarettes in the hallway. Also, there was a strong smell of cigarette smoke in the room. I requested a hotel room change, and the staff kindly changed it for me.
Stayed 3 nights in Nov 2023

8/10 Good

Terence Yuk Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Porsche museum, with supermarket around. My room doesn't have air conditioning but is manageable at night. Good value for money.
Stayed 1 night in Jul 2023
Response from Team on 5 Jul 2023
Dear guest, thank you for taking the time to write this review. Regarding the temperature in the rooms, we have taken into account the wishes of our guests - like yours - and are therefore planning to equip all rooms with air conditioning next year. Furthermore, we are very pleased that you enjoyed your stay! We hope to welcome you again soon.With best regards, your team from the Mercure Hotel Zuffenhausen

6/10 Okay

James

Stayed 3 nights in Jun 2023

8/10 Good

PARIS

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good but not excellent
Good location if you have a car...you can park free off site Breakfast good but pay extra In two days our room never cleaned
Stayed 2 nights in Jul 2022

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location, don’t stay in Summer
Nice location near Porsche Museum and factory, easy walk there. Plenty of free parking on street around hotel. However would not stay here in summer months. There is no AC and the room was boiling hot with only open window to help. In cooler months would stay again if visiting Porsche
Stayed 1 night in Jul 2022

6/10 Okay

Efrosinia

Travelled with family
Disliked: Staff & service
Stayed 1 night in Apr 2022

8/10 Good

Charles Teddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet area, nice lounge and reception, clean and covid-conscious
Stayed 5 nights in Nov 2021

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had a wonderful day
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Kuninori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okish
First room that I was checked into was super smelly and didnt look like it was cleaned properly. Requested to be put in another room, staff obliged. Helpful staff. Room was spacious. Good shower and good wifi.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel is clean and staff is very friendly and courteous.
Stayed 1 night in Jul 2020

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located - close to Porsche. Also located close to two lovely restaurants. Had a great stay.
Stayed 2 nights in Feb 2020

10/10 Excellent

Sal, Modesto Ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet,friendly staff very helpful. Easy check in
Stayed 1 night in Sep 2019
Response from Mercure-Team on 11 Oct 2019
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sincerely, Your Mercure-Team

8/10 Good

Carlos

Stayed 1 night in Sep 2019

6/10 Okay

Branko

Liked: Cleanliness, staff & service
Just acceptable
Stayed 2 nights in Aug 2019
Response from Mercure-Team on 11 Oct 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Your Mercure -Team

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2019 Europe trip
Had a good stay but never realised it was a holiday everywere was shut
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good room and a great breakfast!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The hotel was very convenient as there were many supermarkets within walking distance from the hotel. However, the hotel was located at a residential area requiring commuting by train to get into the city. The Zuffenhausen station is about a 10 minute walk from the hotel but the walkways were undergoing repairs, causing problems especially with transporting our heavy luggage.
Stayed 2 nights in Apr 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for visiting Porsche museum or pick up a car. Local restaurants in easy walking distance.
Stayed 2 nights in Dec 2018
Response from D.Fischer on 20 Feb 2019
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Zuffenhausen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the perfect hotel for a visit to the Porsche Factory. A short walk from the factory, great service, clean room.
Stayed 2 nights in Dec 2018

8/10 Good

Andrew

Good hotel as base to visit Porsche
We selected the hotel since it is near the Porsche museum, which is no more than a 15 minute walk away. The hotel is about 15 minute walk from Zufanhaussen train station which is has more train connections into the city centre, than the station at Porscheplatz. The hotel itself is in a quiet area and has a super market just up the road. The hotel provides a very good breakfast covering cooked, continental and cereals. The room was clean and well maintained with good free wifi.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value.
Great location, quick check-in, good, basic room. No complaints. Would stay at this hotel again. Breakfast was decent.
Stayed 2 nights in Aug 2018

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Like air conditioning?
This hotel has a great staff and the overall facility seems well maintained. A couple items to think about before you book. Not all rooms are air conditioned. If you want two beds in a room they are twin beds pushed together that you can seperate. (These are not air conditioned). The staff was fantastic in putting us into different rooms so we would have air. Something to note though, all a/c is turned off from 10pm-7am (22-7). If you don’t like open windows, and like cool when you sleep, you should consider this before choosing this hotel. They also have no adjoining rooms so if you’re bringing your family you still need to from room to room in the hallway.
Stayed 13 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2018

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay, good value
Stayed 2 nights in May 2018

10/10 Excellent

dawn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Too hot
Hotel very modern but beds too hard, rooms temperature too hot and shower was so small my fiancé fell out of it and twisted his ankle
Stayed 3 nights in Feb 2018
Response from MSZ on 25 Mar 2018
Thank You

8/10 Good

Marios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable, convenient, friendly and affordable
I am happy that I did not trust the horror reviews that I've seen online. The hotel was perfect for me. My main reason for travelling was to visit a Christmas market and as it was quite early in the season, the only one in the Stuttgart area that was already open was in Ludwigsburg which is 2 stops away from the hotel on the S Bahn. Stuttgart city centre is not that far on the S Bahn either and the trains are frequent. The tram stop nearby is also useful as line 15 from it goes to the TV tower which is the symbol of Stuttgart. The hotel itself has just been refurbished and everything looks brand new. We did hear some noise upon arrival ,so some refurbishment work must still be going on, but that was because we arrived early. We had no trouble with noise whatsoever as we were out during the day. The staff is very friendly and helpful. The breakfast costs 15 Euros per person but as it's a buffet it keeps you full till dinner time. The Porsche museum is walking distance away and there are many supermarkets in the area. Stuttgart is not particularly picturesque and a city of great distances so no matter where you stay you need to travel for sightseeing, therefore why not stay here which is comfortable, convenient, friendly and affordable.
Stayed 4 nights in Nov 2017
Response from jörg Brösamle on 31 Jan 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I will go again. In a heartbeat!
My experience, WOW! Culture shock and yet accepting to the slight change for seventeen days. Lost a little weight of all the walking, I am not complaining, something that I needed to do. I was very ecstatic when I arrived at Burg Hohenzolleren castle! Hechigen, Germany. What a epic tale of a history story.
Stayed 16 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
distance away from centre
Although the hotel was fine it lacked tea and coffee facilities and was way too far away from the city centre.
Stayed 2 nights in Jul 2017

8/10 Good

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2017

10/10 Excellent

Steve, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuttgart, Germany
Me and my family stayed for one night in June 2017. The cost was a little higher than what might be considered "budget", but was fair for the area. The room had a good TV, but only German-speaking hotels were available. The refrigerator did not work (however in all fairness, as we really didn't need it, we didn't complain either). The shower was modern, but the door was somewhat narrow and difficult for a larger person to get through. We did appreciate secure parking garage, as street parking wasn't really available, though we had a pay a nominal fee. The hotel building appeared to be undergoing renovation. The hotel staff we met spoke English reasonably well.
Dining area (far door opens to patio)
Lobby area
Our room
Stayed 1 night in Jun 2017

2/10 Terrible

Mike, Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, rude, noise hotel
Staff is rude, hotel is under renovation starting work at 6 am. Rooms filthy, carpet worn and stained. The place is a dump.
Stayed 1 night in Jun 2017

2/10 Terrible

Martha, Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates hotel in Germany
Do not stay here! Old filthy hotel. Room was a dump, no air conditioning, filthy carpets. Had a sign that hotel is under construction- noise fro 8-4. Noise started at 6a.m. Do not stay here!
Stayed 1 night in Jun 2017

6/10 Okay

Grampus, North East England

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
You get what you pay for!
Room was cramped & very hot with no air conditioning. Shower was only for the slim! Found residule rubbish under bed when checking for anything we had left behind. Bar was not open to residents!
Stayed 1 night in May 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Avoid if you are disabled!
This hotel was listed as accessible do as I suffer from very debilitating rheumatoid arthritis I went ahead and booked it. We requested an accessible room with walk in shower and what we got was a room with a shower that was about the size of a skinny supermodel with a step up and in about a foot high. My partner has to lift me in. It was not at all accessible. Also there are steps up to the front of the hotel. The is a lift from the underground car park BUT it only takes you to the floor above reception and then there's stairs down to the restaurant and check in desk, ridiculous. The breakfast was €9 on top of the room cost and it was awful. Also you have to pay €6 to park per night. All in all not pleasant. Horrible built up industrial area as well.
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Comfortable hotel but Wi-Fi service is very bad.
This was our first stay at this hotel and we stayed for two nights. Overall the room was clean and comfortable and the location was exactly what we were looking for. There is a good supermarket nearby which is very convenient. The front desk staff is friendly and helpful. The only negative comment we have relates to the very poor Wi-Fi service which was only available on an intermittent basis when sitting in the lobby of the hotel. The service was not accessible from our room which was very inconvenient. The front desk staff was not able to remedy the situation with the Wi-Fi during our stay. The hotel management should have addressed this issue a long time ago considering we now live in 2017. We will try another hotel the next time we are in Stuttgart.
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Decent stay, but little things are off
There is nothing truly wrong with this hotel. It just had some annoying details. The building was in good shape, and well maintained. My room was clean, and everything worked. But... The "included" wifi is for only one device per room. They charge for additional devices. Even if you pay for upgraded wifi (per device), you are still limited by the network strength. Wifi for me and some other guests was useless in the rooms. I do not know which rooms worked, or if only the second floor had problems. No good reasons were given at the desk. I gave up and just worked in the lobby. I think this is not acceptable for many business travelers who carry multiple devices that use wifi. The booking description on Expedia does not offer an included breakfast option, suggesting that it must be included already. It is not. The price is reasonable, but it felt like a surprise. I always include the breakfast when it is offered. There is no AC, despite being a modern appearing hotel. This is not emphasized, though I know this is common for many Deutsche buildings. The advantage of thick sound insulating glass is lost if you need to open the windows. And you must choose between leaving your room visible to the street or having drapes block the air flow. Overall, it is clean and affordable, despite little items. And maybe lots of this is in the fine print of the listing, but I now expect a certain standard and consistency in Expedia listings after so many bookings.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value
Great location, 5 minutes from Zuffenhausen S Bahn station and 4 stops (10mins) from the city centre. Friendly & informative reception staff and good breakfast. Rooms good, clean & spacious

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, Run-down hotel
This hotel was very disappointing to say the least. The only thing good about it was the nice man at the front desk. Everything else was below average. The room has no air conditioning, the lighting was very dark, carpet was old and sticky, the bathroom felt dirty, and the wifi not only did not work in the room, but we were only given one access code per person. Therefore, when it says free wifi, this is not entirely true. I was forced to do work in the lobby because it was the only place the wifi actually worked. The only reason we stayed in this hotel was because it is walking distance to the Porsche Factory, otherwise there is nothing else around besides a grocery store. I would not recommend this hotel.

6/10 Okay

Verified traveller

Hotel close to Porsche Museum
Friendly staffs and clean. Good value for the price. Within walking distance of the Museum.

8/10 Good

Alex, Uk

Liked: Staff & service
Friendly hotel
A friendly place with good breakfast. Close to public transport and the Porsche museum. Facilities in our room were fairly basic.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Very basic. Excellent breakfast though. Mixed service from reception - perhaps we were just unlucky with one of the receptionist! Cleanliness and maintenance could be improved. Good location for Porsche factory/museum.

4/10 Poor

NARASIMHAMOORTHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
Not nearer to the train station, ( though it was mentioned like that in Hotels.com). Old hotel ,not maintained. Room heater was not working. The person in the reception was rude and not helpful . Struggled in the cold weather

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Small room. Pretty thin walls. There was a refrigerator which was a plus. Beds were a little uncomfortable.

8/10 Good

Alex

Liked: Staff & service, room comfort
Good Value for Porsche Museum Access
Very close the Porsche museum, hotel was tired and dirty but good value. Very industrial area that did not have much appeal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Looking at some of the reviews I see their point. But, we need to remember the cost of staying here. This is a budget type hotel in my opinion and thats not being disrespectful. I would recommend Hotel Zuffenhausen and would stay here again. Its in an excellent location for Porsche if you're visiting and also a short journey from Stuttgart Central Station with its shops and restaurants.