Abergavenny Hotel Guide - Sugar Loaf Vineyards hotels in Abergavenny, United Kingdom.

"Breakfast has so many options and was lovely and fresh. Staff were very friendly and always smiley and helpfull and the pool/spa was very relaxing would definitely recommend staying here"

"We had a fantastic experience at the hotel, staff were really friendly and helpful, our air conditioning broke in the room, the staff on duty changed our room with no problems, breakfast was great too. It was a lovely weekend stay "

"Good breakfast but dining room was too far away from where we were staying. Staff ok. Room old and worn out could do with updating "

"Restaurant next door. Quiet room. Lots of parking. Room basic but worn and needed some maintenance. View was lovely!!"

"Staff were excellent! "

"- The guy that checked us in really didnt want to be at work that day. Was completely uninterested - Booked the room for 3 but couch wasn't set up - Couch bed mattress was horrendous. Shower head barely worked - Cleaning process doesnt follow industry standard and its not communicated to guests. Just put a poster in the room instead of a tiny one at reception. - blown a fuse at night, and stuf wasnt able to access fuse box. We had to move rooms which was quite annoying and time consuming "

"I stayed in room 15, it was horrible. Bathroom didnt have an external vents or a fan. Massive gap at the bottom of the door, very poorly maintained room."

"Clean room although cleaners tried to come in on our last morning before check out time. Dud apologise. Breakfast was good although sometimes a little tight on the coffee. Toast machine under does the toast on first pass, burns it on 2nd. Staff ok but a smile wouldn’t go amiss "

"The general cleanliness and condition of this hotel was poor. The floor of the room was sloping and was quite dissorientating when walking into the bathroom. In the bathroom, the shower curtain was stained and looked unclean. The wastebin looked very poor with a rusted lid. Bathroom floor not very clean and the grouting was missing from the corners of the bath. The paint was peeling of the inside of the windowsill. In the room, the kettle was grubby and had to be washed before use, the glasses also had greasy prints on them and also had to be washed before use. The headboard was marked (small tears). The towels and bed linen were clean and we had a comfortable nights sleep. Certainly not worth the money we paid, and as it is, we cannot recommend staying here. On a plus, the staff were very polite and accommodating. "