Hotel Guide - Sugarloaf Lake hotels in , United States of America.

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"Fresh breakfast. Convenient for travleing sporting events. "

"The staircase going up stairs had some kind of odor and the walls in the room had stuff all over it and the bathroom sink and shower looked liked they hadn’t been cleaned. I forgot something in the room when I checked out and asked if I can get a key or something to go back in and the fro desk told me there was staff on the floor to ask them I did ask them and explained to them what happened and what the guy at the desk said and they ignored me and went back to work so I called the other person in my party and asked her to go tell the man at the desk what’s "

"Great hotel - good location. Breakfast very average."

"No warm or hot water in shower or kitchen sink told front desk they did nothing for me didn’t move me rooms didn’t offer refund they wouldn’t even answer me "

"Parking was good and the pool was closed due to it being out of season "

"Dirty, bathroom smelt bad had to ask for a new room. Pool was gross "

"Staff was great, loved having coffee 24 hours a day"

"We were in an accessible room which wasn't. The bed was too high and the toilet was too low. Otherwise, it was a good experience. "