Hello Tara, Thank you for telling us about your stay at our RED ROOF INN & SUITES SULPHUR SPRINGS. We appreciate you calling out some of the amenities such as a microwave and refrigerator that were missing from your room. We understand how this may have impacted your latest experience with us. We will share this feedback with the properties management in order to address this issue. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

Hello Gary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Sulphur Springs and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for leaving positive and tremendous feedback, we appreciate your feedback and we have shared it with our entire team. We are on continuous process of upgrading, we hope you will choose us on your every visit to Sulphur springs, we hope to see you as our frequent guest.

Dear Torrika,The mentioned hinderances was truly regrettable to read after your experience at our RED ROOF INN & SUITES SULPHUR SPRINGS. Our team at Red Roof is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve guest experience.We appreciate your business and truly value your feedback. Sincerely, Red Roof Management

Thankyou for staying at our property. we are into transition and changing everything needed for superior guest experience. we have informed our Maintenace team to look at the thing you pointed out. we hope to see you as our frequent guest.

Dear Maria,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES SULPHUR SPRINGS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the unclean sheets and the upkeep of the room. We will take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for your feedback, we will take this into consideration to improve our facilities. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Lindsey,Thank you for taking the time to tell us about your experience at the RED ROOF INN EL PASO WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient toiletries and uncleanliness.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

THANKYOU FOR STAYING AND WE HOPE TO SEE YOU AS OUR FREQUENT GUEST , WE HAVE TAKEN YOUR FEEDBACK SERIOUSLY AND HAVE BRIEFED OUR HOUSKEEPING TEAM ON THE SAME

Thank you Constance! for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Sulphur Springs. Well I do hope you enjoyed your time while stay with us. I know what it's like when a clock is needed for a wake up tune, I hope much of your stay wasn't hindered, with all that said I also want to apologies for any inconvenience. I've shared your comments with our management team.On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Rhonda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES SULPHUR SPRINGS and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hi Amanda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Sulphur Springs. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Hollie,Were elated that your experience with us here at Red Roof Inn & Suites Sulphur Springs resulted in your 5/5 score. It's great to know that you were pleased with our staff service and breakfast. Feedback such as yours is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

Dear Kenneth,Though we were scored an 8/10 here at the RED ROOF INN & SUITES SULPHUR SPRINGS, there were a few hinderances that made your stay poor. You mentioned the room was not very clean, there were cigarette holes in the sheets and the breakfast provided was lacking protein. Please accept our sincerest apologies for the inconvenience cause. We appreciate the insights provided so we can improve our services and accommodations here at Red Roof.Thank you again for your feedback. Sincerely,Red Roof Management

Hello Joshua, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES SULPHUR SPRINGS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you Patrick, for writing to us about your recent stay at our hotel Red Roof Inn & Suites Sulphur Springs. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. Our Red Roof team appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Margaret,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES SULPHUR SPRINGS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed, quiet and spacious room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Dear valued guest,Thank you for your positive feedback and thankyou for staying at our property, we hope to see you as our frequent guest .

Dear Nancy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES SULPHUR SPRINGS. I am happy to read that you found the breakfast to be good and the staff to be friendly. Please accept our apologies for the bed you found to be uncomfortable and the heater that operates loudly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,Red Roof Management

Thank you for sharing your feedback with us, Linda. The team at the Red Roof Inn & Suites Sulphur Springs was pleased to know that you were fond of our good breakfast and the hot water. We also appreciated that your experience resulted in your 3/5 score.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,Red Roof Management

Thank you for sharing your feedback with us, Estuardo. The team at the Red Roof Inn & Suites Sulphur Springs was pleased to know that everything about your stay was fine. However, you made mention of your deposit issue. Please note that this is refunded once there is no damage done to the room. It usually takes up to 14 days for it to reflect in your account, which is dependent on your banking institution. Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

Thanks for sharing your feedback with us, Stacey. The team at our Red Roof Inn & Suites Sulphur Springs was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the prices were not bad, it was displeasing to read that this was the impression left with you. You stated that the poor staff interactions and the poor room odor hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Thank you for sharing your feedback with us, Jack. Our staff at the Red Roof Inn & Suites Sulphur Springs was saddened to see that we failed to provide you with a satisfactory stay. You indicated that the pool was unclean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Thanks for sharing your feedback with us, Charles. The team at our Red Roof Inn & Suites Sulphur Springs was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the staff was friendly and the breakfast was good, it was displeasing to read that this was the impression left with you. You stated that the faulty lamp and the unmown grass, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Amber and Marcus,We are sorry to hear your recent experience at the Red Roof Inn & Suites Sulphur Springs did not meet your expectations. As such, your feedback may be taken into account as we aim to make improvements to our services.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to improving the impression left with you at any of our locations in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

Hi Emily,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Sulphur Springs with us. It was so rewarding to see that we earned your 4/5 score with our decent rooms and pool, along with our kind staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. In relation to the situation regarding late check-out, please be advised that it is based upon availability, but we would like to apologize for the inconvenience this caused.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Hello Jacqueline,Thank you for sharing your feedback with us. Your review of the Red Roof Inn & Suites Sulphur Springs was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Thank you for sharing your feedback with us, Robert. The team at the Red Roof Inn & Suites Sulphur Springs was pleased to know that your stay rewarded us with your 4/5 score. However, you made mention of the noise from another guest. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with even better stays in the future.Regards,Red Roof Management

Thanks for sharing your feedback with us, Jeremy. The team at our Red Roof Inn & Suites Sulphur Springs was saddened to see that we failed to provide you with a satisfactory stay. You stated that the smoke odor and the attendant being unable to find your reservation, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

I appreciate the time that you took to share your sentiments with us, Sadie. Our team at the Red Roof Inn & Suites Sulphur Springs appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

Hello Yesenia,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Sulphur Springs was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hello Melinda,Thank you for choosing to stay at our Red Roof Inn & Suites Sulphur Springs. Though your comments regarding you being pleased with your rooms cleanliness are appreciated, we are disappointed to also know that you found there to be an odor in the room and limited towels. We apologize for any inconvenience caused, as this is not a usual experience our guests have with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

Hello Miguel,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management