El Paso Hotel Guide - Sunland Park Mall hotels in El Paso, United States of America.

"No te dejan dormir tarde porque desde las 8 am llegan tocando horrible la puerta de tu cuarto para limpiarlo.. 3 veces en 1hr y media nos tocaron la puerta y sin nada de modales la camarera.. la verdad para descansar NO lo recomiendo! "

"Poor customer service. The room keys did not work. And be given yo me during the stay. The room condition is low quality "

"Great area!! "

"Nice place to stay really close to the highway with lots of places nearby to eat at."

"Great service ! Easy check in 🙂 very friendly service from Marleni Bonilla serving breakfast and Daniel front desk!!! Ingrid also made the hotel very welcoming!! "

"Based on the cleanliness and maintenance of the hotel. I had no interest in consuming any food on site. The front desk guy that was working the night shift on the day of my check out was extremely rude and unhelpful. I was back in the hotel around 130am I inquired on options for late check out he said he didn’t know. I ask if he could find out he responded with no. I ask for his manager, he said he’s the only one there. I asked for his name and he declined to provide it. I also had a malfunction with the room door. I missed a family dinner trying to get the door open to get access to my stuff. Carpets in room need a deep clean. "

"I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property."

"Great place"

"We were given a room with dirty sheets, trash in the trash cans and no working phone. We had to walk back down without belongings. We informed the person that checks us in and his response was as if he didn’t care, no apology at all! We informed him that we had pictures and he didn’t want to see them. We were given another room and it also felt dirty so we asked to cancel the booking. Now we need to wait to see when we get our money back. What a disappointment! "