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Reviews of Maple Tree Inn

3 out of 5
Maple Tree Inn
711 E El Camino Real, Sunnyvale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 947 out of 1496 reviews" "
Rating 8 - Good. 394 out of 1496 reviews" "
Rating 6 - Okay. 82 out of 1496 reviews" "
Rating 4 - Poor. 37 out of 1496 reviews" "
Rating 2 - Terrible. 36 out of 1496 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Heloisa

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I had a very rude employee doing check-in. She could explain nicely that she was facing an issue with her system, but she was rude because it was my fault that I wanted to check in while she had a problem. Just apologize to the client and ask nicely to come back later. Another woman was trying to be nice, while the younger one was the one who was rude.
Stayed 1 night in May 2024
Response from Lina on 4 May 2024
Greetings Heloisa,Thank you for taking the time to review our hotel. I sincerely apologize for the experience you encountered at the Maple Tree Inn. We strive to provide excellent services and I am saddened to know that we have fallen short of that standard. I hope that we have the opportunity to turn your experience around in the future!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff clean hotel.
Stayed 1 night in May 2024
Response from Lina on 4 May 2024
Greetings Stephen,Thank you for taking the time to review our hotel. I am pleased to know you had a pleasant staff experience here, I hope to welcome you back soon!

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and the breakfast was better than most with scrambled eggs pancakes and sausage. The room AC did not have a fan only mode and would cycle frequently throughout the night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arcelia, orting

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice place to stay. Will be back again!
Stayed 1 night in Apr 2024
Response from Lina on 1 May 2024
Greetings Arcelia,Thank you for taking the time to review our hotel. I am pleased to know you will be back again, we look forward to welcoming you back!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, comfortable bed and good location
Stayed 1 night in Apr 2024
Response from Lina on 1 May 2024
Greetings Brad,Thank you for taking the time to review our hotel. I am happy to know you had a comfortable stay! I hope to welcome you back soon!

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lina on 1 May 2024
Greetings Beverly,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Betsy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 1 night in Apr 2024
Response from Lina on 1 May 2024
Greetings Betsy,Thank you for taking the time to review our hotel. I am pleased to know you like your stay and it was a 5 out of 5 experience! I hope to welcome you back soon!

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for short period of staying.
Stayed 1 night in Jan 2024
Response from Lina on 27 Apr 2024
Greetings Philip,Thank you for taking the time to review our hotel. I am pleased to know you had a good stay with us. I hope to welcome you back soon!

10/10 Excellent

Gordon, clovis

Liked: Property conditions & facilities
Price is good. Close to conference site.
Stayed 1 night in Apr 2024
Response from Lina on 27 Apr 2024
Greeting Gordon,Thank you for taking the time to review our hotel. I am pleased to know our location was close to your conference site. I hope to welcome you back soon!

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lina on 28 Apr 2024
Greetings manuel,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

10/10 Excellent

Rick

Stayed 1 night in Apr 2024
Response from Lina on 24 Apr 2024
Greetings Rick,Thank you for taking the time to review our hotel. I am pleased to know your experience was a 5 out of 5! I hope to welcome you back soon!

4/10 Poor

Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lina on 24 Apr 2024
Greetings Juan,Thank you for taking the time to review our hotel, I hope to welcome you back soon and turn your experience around!

10/10 Excellent

alan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 1 night in Apr 2024
Response from Lina on 24 Apr 2024
Greetings alan,Thank you for taking the time to review our hotel, I am pleased to know your stay was a 5 out of 5 experience! I hope to welcome you back soon!

10/10 Excellent

Jess

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here about every other month and it's always wonderful you can't beat the amenities are awesome and staff are great. No onsite dining but there's free breakfast. I love this hotel.
Response from Lina on 21 Apr 2024
Greetings Jess,Thank you for taking the time to review our hotel! I am pleased to know your experience here is always wonderful, our amenities are certainly a favorite with our returned guests! We look forward to hosting your next stay here!

2/10 Terrible

Shay, Cleveland

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beddddddd!!!!
Stayed 1 night in Apr 2024

8/10 Good

Bruno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed on this hotel for several times. It has a good cost benefit. The reason I don’t give a 5 star is twofold: first, the amount of plastic wasted at breakfast time is huge. Plastic forks, knifes, spoons, juice cups, plastic wraps for forks and knifes, and spoons, and it keeps going. That should not be acceptable. Buy a big dishwasher like many hotels do. I’d be happy to pay a little more. Many would do too. Second, the room doors make too much noise when shutting. It sounds like people are slamming the doors but they’re not. They’re just too loud and disturbing.
Stayed 3 nights in Apr 2024
Response from Lina on 24 Apr 2024
Greetings Bruno,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared for improvements! I hope to welcome you back soon and turn your experience around.

10/10 Excellent

Zakaria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Zakaria,Thank you for taking the time to review our hotel! I am pleased to know your experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what I needed. The bed was comfortable. The staff were friendly and helpful. The breakfast had a lot of choices. The coffee was good. I stayed in two different rooms. In one I found the heat/ac to run louder than I would have liked but it didn’t disrupt my sleep. I will likely stay here in the future.
Stayed 1 night in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Heidi,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with our staff for improvements on the AC unit. I am pleased to know you experience here was a 5 out of 5 and you had a comfortable stay! We look forward to welcoming you back, hopefully soon!

10/10 Excellent

Benny

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, great breakfast clean rooms
Stayed 1 night in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Benny,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5 and you enjoyed the amenities! I hope to welcome you back soon!

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The instructions on kreug cofee maker is not that clear. Tried to do it with cofee twice but it takes a long time to heat the water inside the kreug machine
Stayed 1 night in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Maria,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with staff for improvements. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Carol, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with my service animal. Bed was comfortable breakfast was great. Convenient area to walk around and pick up food for room or grab a bite.
Stayed 4 nights in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Carol,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5 and you had a comfortable stay! I hope to welcome you back soon!

10/10 Excellent

Gregory, Fresno

Stayed 2 nights in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Gregory,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Jocelyne,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

yuxia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and breakfast good
Stayed 1 night in Apr 2024
Response from Lina on 21 Apr 2024
Greetings yuxia,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Megan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lina on 21 Apr 2024
Greetings Megan,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Anlli

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has such an amazing experience! So clean and comfy every staff member was beyond amazing!
Stayed 2 nights in Apr 2024
Response from Jerry on 8 Apr 2024
Thank you so much for this excellent review of our hotel. We hope to see you again when you visit this area next time.

10/10 Excellent

Peishi

Stayed 2 nights in Apr 2024
Response from Lina on 28 Apr 2024
Greetings Peishi,Thank you for taking the time to review our hotel. I hope to welcome you back soon!

6/10 Okay

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special.
Stayed 2 nights in Apr 2024
Response from Jerry-Front Desk on 8 Apr 2024
Thank you for this review of our hotel. Please let us know how to improve our service so you will have a better experience when you visit the area next time.

10/10 Excellent

Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerry on 8 Apr 2024
Thank you so much for this excellent review of our hotel. We hope to see you again when you visit this area next time.

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness
Some of the staff was not very friendly, or approachable. The place looked clean but there is a musty smell throughout the building.
Stayed 1 night in Apr 2024
Response from Lina on 5 Apr 2024
Greetings Ruth,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared for improvements here.I hope we have the opportunity to turn your experience around should you ever find yourself back at Maple Tree Inn.

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities
Great gor weekend stay. Quiet and comfortable.
Stayed 2 nights in Mar 2024
Response from Lina on 5 Apr 2024
Greetings Robert,Thank you for taking the time to review our hotel, I am pleased to know you had a quiet and comfortable weekend with us! I hope to welcome you back soon!

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2024
Response from Lina on 27 Apr 2024
Greetings Jacob,Thank you for taking the time to review our hotel. I am pleased to know your stay was a 5 out of 5 experience! I hope to welcome you back soon!

6/10 Okay

Qicheng

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
property is dated and bathroom drain is smelly.
Stayed 1 night in Apr 2024
Response from Lina on 4 Apr 2024
Greetings Qicheng,Thank you for taking the time to review our hotel, your feedback is appreciated and will be shared with our staff for improvements. I hope to have the opportunity to welcome you back and turn your experience around.

10/10 Excellent

Glen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lina on 4 Apr 2024
Greetings Glen,Thank you for taking the time to review our hotel, I am pleased to see you had a 5 out of 5 experience at the Maple Tree Inn! I hope to welcome you back soon!

10/10 Excellent

Murray

Stayed 1 night in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Murray,Thank you for taking the time to review our hotel! I am pleased to know your experience here was a 5 out of 5! I hope to welcome you back soon!

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities
The shower controls for hot and cold are wearing out in a lot of the units. You can only. Run super
Stayed 1 night in Mar 2024
Response from Jerry on 2 Apr 2024
We're sorry to hear your uncomfortable experience in our hotel. I will surely direct this concern to our management team.

2/10 Terrible

natalie

Stayed 2 nights in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Natalie,Thank you for taking the time to review our hotel. I hope we can turn your experience around should you ever find yourself here at the Maple Tree Inn!

10/10 Excellent

Rowena

Stayed 2 nights in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Rowena,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

6/10 Okay

Mike

Travelled with partner
Disliked: Amenities
The property was well located for my needs.
Stayed 3 nights in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Mike,Thank you for taking the time to review our hotel and your feedback. I hope to welcome you back soon!

10/10 Excellent

CARL, Medellin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Lina on 28 Mar 2024
Greetings CARL,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

8/10 Good

Jenny

Stayed 4 nights in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Jenny,Thank you for taking the time to review our hotel! I hope to welcome you back soon!

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Daniel,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2024
Response from Lina on 21 Apr 2024
Greetings Matthew,Thank you for taking the time to review our hotel. I am pleased to know you experience here was a 5 out of 5! I hope to welcome you back soon!

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was pretty awesome
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings manuel,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant and efficient. They also have a pretty decent breakfast buffet.
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Cathy,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

2/10 Terrible

Talia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Talia,Thank you for taking the time to review our hotel. I hope we have the opportunity to welcome you back and turn your experience around!

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room, polite staff and a good breakfast buffet but no hot water in the morning.
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Stephen,Thank you for taking the time to review our hotel and your feedback. I sincerely apologize for this mishap during your stay here. I hope to have another opportunity to welcome you back and turn your experience around.

10/10 Excellent

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings JAZMIN,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy and satisfy
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Michael,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!

10/10 Excellent

Xiaochen

Liked: Cleanliness, staff & service, property conditions & facilities
There are couple big grocery stores nearby, many restaurants with different options, all walkable distance
Stayed 1 night in Mar 2024
Response from Lina on 28 Mar 2024
Greetings Xiaochen,Thank you for taking the time to review our hotel. I am pleased to see your experience was a 5 out of 5 experience and I hope to welcome you back soon!