Surmene Hotels

"Lokasyon olarak merkezde kahvaltı güzel temiz otel resepsiyondaki çalışan arkadaşların inisiyatifine kalıyor oda seçimi"

"The best breakfast ever. So delicious and varied."

"Because our stay was during a low tourism period, the breakfast did not take place in its regular location (downstairs dining hall), which did add a bit of extra time, as the food had to be transferred (via dumbwaiter) to the entry-level cafe seating. Even so, the warm foods were warm, the cool foods were cool, and the tea was abundant. It would have been nice if they had offered coffee. The Turks love their "cay," but plenty of travelers from the West would appreciate our beloved coffee (not Turkish "kahve"). Because of the hotel's location (on the hillside above Trabzon), getting around might be a bit of a hassle for people without a car. However, the hotel's shuttle to and from the Forum mall allowed us (who love to walk) to quickly cut off quite a few kilometers from our daily meanderings. I highly recommend the Sumela Monastery! We loved exploring its rooms during the cold, snow, and ice of winter. It made us wonder, "How difficult was monastic life?""

"Really good hotel I stayed one night the room and the bathroom were clean and modern well kept the bed was comfy "

"Very good hotel "

"Otopark yer yok"

"The room was clean. The staff were very very helpful. The place is about 10 -minute walk to Trabzon Forum."

"الإقامة كانت سيئة جدًا، بل أسوأ فندق سكنت فيه في حياتي. الجدران مكسّرة، الأرضيات مكسّرة، والنظافة سيئة للغاية. والله إن القذارة في كل زاوية وكل مكان، لدرجة إني انقرفت من العيشة في هذا الفندق. غير كذا، كانت هناك إحدى الموظفات التركيات معاملتها معنا سيئة جدًا. من أول يوم سكنّا، تعاملها كان سيئ. في اليوم الثاني طلبنا منها التنظيف، وتضايقت وكأننا غلطانين إن طلبنا النظافة. نظفت يوم واحد فقط، وفي اليوم التالي قامت بتصوير الأوساخ بالكاميرا وجاءت ترينا الصور وتقول: “هذه أوساخ على الأرض، أنت شيلها بنفسك، أنا فقط مهمتي أشيل الزبالة”. خدمة سيئة جدًا جدًا، لأسوأ درجة ممكنة. لا أنصح أي شخص أبدًا بالسكن في هذا الفندق. ⸻ : The stay was extremely bad — the worst hotel I have ever stayed in. The walls are broken, the floors are damaged, and the cleanliness is very poor. Honestly, dirt was everywhere, in every corner, to the point that I felt disgusted living in this hotel. In addition, one of the Turkish staff members treated us very badly. From the first day, her attitude was rude and unprofessional. On the second day, we asked her to clean the room, and she got annoyed, as if asking for cleanliness was wrong. She cleaned only one day, then the next day she took photos of the dirt and showed them to us, saying: “This dirt is on the floor, you clean it yourself. My job is only to take out the trash.” The service is extremely bad, beyond acceptable limits. I do not recommend this hotel to anyone at all. "

"We stayed in 2 bedroom apartment with my family of 4. Everything was good but we arrived after midnight and there wasn’t linens and duvet for the 4th person. The apartment was prepared just for 3 people. "