Surprise Hotels

"Very comfortable and quiet "

"Property was very clean and seems new. Staff was very courteous and efficient. Rooms are nicely appointed though the coffee machine needs an upgrade"

"Great stay!"

"Comfortable, clean room. Beautiful surroundings. Friendly, helpful staff."

"The staff was incredible and so helpful!! I can honestly say I haven't had such super customer service as we experienced here! Thank you"

"I loved it and will only stay there when I’m in the area again! I totally dug the old school 50s-60s charm of the decor, nice spacious grounds with benches and seats for relaxing, super friendly and helpful front desk service and my room was spotless. These throwback motels are vanishing, we need more Red Ranch’s!"

"What a nice surprise the Hotel Vienna turned out to be! I highly recommend it if you're visiting the Catskills. It had what we were looking for: an easy to moderate hike, an indoor heated swimming pool, great selection of cable TV channels and clean, clean, clean."

"This is a very well managed place."

"The hotel and grounds are gorgeous. A lot of thought went into the design and it shows. We loved the open modern feel of the room and view of the Hudson was amazing. We also loved the electric shades allowing an almost blackout experience. The staff was very accommodating. They filled our small cooler with ice daily since they don’t have a public ice maker. Having a gym right next door was perfect and although I was not able to book a massage due to time constraints, I loved the option of the spa being right next door. There was an issue with booking a massage online during my stay when trying to find a time that worked for me, but the staff helped by getting me the phone number and I did get a text back very quickly. A few nit picky things that would improve the experience would be to swap out the plastic shower curtains, have tissues in the room and the option of feather pillows. Also for security consider having the elevators only work if the person has a room card like other major hotels. Side note: Currently the waterfront area is being rejuvenated. There are some restaurant options close by, but not a lot of shops. From what I learned, there is a big push to renovate and get shops open. Once that happens this will be a great little gem. Right now it’s a great place to stay if you are ok with hanging out at the nearby park and driving about a half hour to Hudson or Catskill for shops. (And many of those only open later in the week - Wednesday or Thursday - Saturday). "