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Surestay Plus Hotel by Best Western Susanville

2.5 star property
Travelers start their day with a hearty breakfast before taking advantage of convenient amenities like WiFi and multilingual staff at this Susanville hotel

Choose dates to view prices

The Surestay Plus Hotel by Best Western in Susanville welcomes guests with a full breakfast and on-site dining at Lumberjacks restaurant. Visitors can connect to WiFi in public areas, enjoy the seasonal pool, or catch up on work at the business center.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
The current price is €113
includes taxes & fees
24 May - 25 May
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About this property

Surestay Plus Hotel by Best Western Susanville

  • Property highlights
  • At Surestay Plus Hotel by Best Western Susanville, you can look forward to free full breakfast, a terrace and a business centre. The on-site American cuisine restaurant, Lumberjacks, offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas.
  • You'll also find perks such as:
    • A seasonal outdoor pool
    • Free self-parking
    • A vending machine, a 24-hour front desk and a banquet hall
    • Multilingual staff and a computer station
    • Guest reviews speak highly of the breakfast and helpful staff
  • Room features
  • All 82 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as minibars. Guest reviews highly rate the cleanliness rooms at the property.
  • More conveniences in all rooms include:
    • Bathrooms with hairdryers
    • Flat-screen TVs with premium channels
    • Wardrobes/cupboards, fridges and microwaves

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20.00, per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 36 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
The seasonal pool will be open from May to September

Frequently asked questions

Does Surestay Plus Hotel by Best Western Susanville have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Surestay Plus Hotel by Best Western Susanville?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Surestay Plus Hotel by Best Western Susanville on 24 May 2026 start from €113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Surestay Plus Hotel by Best Western Susanville pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 36 kg per pet. There's a deposit of USD 75.00 per stay and a fee of USD 20.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Surestay Plus Hotel by Best Western Susanville?

Self-parking is free at this property.

What time is check-in at Surestay Plus Hotel by Best Western Susanville?

Check-in start time: 3 PM; check-in end time: 2:00 AM.

What time is check-out at Surestay Plus Hotel by Best Western Susanville?

Checkout is at 11 AM. Late checkout is available for USD 15.00 (subject to availability).

Where is Surestay Plus Hotel by Best Western Susanville located?

Situated in Susanville, this hotel is within 2 miles (3 km) of Lassen County Fairgrounds, Roop's Fort and Lassen County Chamber of Commerce. Lassen Historical Museum and Diamond Mountain Casino are also within 3 miles (5 km).

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Reviews

Reviews

8.0

Very good

8.2

Cleanliness

7.8

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 394 out of 992 reviews
Rating 8 - Good. 325 out of 992 reviews
Rating 6 - Okay. 155 out of 992 reviews
Rating 4 - Poor. 76 out of 992 reviews
Rating 2 - Terrible. 42 out of 992 reviews

Reviews

Verified

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities
Front desk was so friendly and kind.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The young lady that checked us in was great! The room was clean, the hotel is nice. Definitely staying here again
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

ANHELICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay. Will definitely be staying there again. Kind staff and clean room.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is good because they givw you vouchers for the restaurant next door! We stay here often on our way to NV and the hotel needs some upkeep but its always clean and has a big parking lot which is great since we're usually pulling a cargo trailer
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and beds were comfortable!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have time for breakfast, the place was clean pretty quiet actually and the room was spacious
Stayed 1 night in Jan 2026
Verified

8/10 Good

Abdallah

Liked: Cleanliness, staff & service, amenities
Clean room with good layout. Wonderful staff. Very good breakfast arrangement.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service
Friendly staff and nice breakfast.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Vincent

Liked: Staff & service
The staff was nice and we were able to get checked in early. It was clean and quite.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Justina

Liked: Cleanliness, amenities, property conditions & facilities
Staff was welcoming and made it quick and easy while also being super nice and friendly. The room was clean and supplied what I did not bring, such a relief. Would recommended and would stay again.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complementary breakfast at Lumberjack’s in the same parking lot. Great staff at hotel & restaurant.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel with fridge and microwave Breakfast was a voucher for Lumberjack’s restaurant next door which was top notch Went there for dinner and that was great
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities
Shower hot and good size fresh towels. Good sized rooms. Beds comfortable. Breakfast cooked to order.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Great place with clean and spacious rooms. Also has a really good restaurant next door
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean/pet friendly/ near grocery and drug store/ convenient location/priced reasonably with great quality
Stayed 1 night in Oct 2025
Verified

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and fun breakfast offered
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Clean, quiet and best inclusive breaktast.
Stayed 1 night in Apr 2025
Verified

8/10 Good

JASON

Liked: Cleanliness, staff & service, amenities
The front desk ladies were both extremely friendly and helpful. The room was adequate. The bed was comfortable enough. Lumberjack cafe breakfast next door was delicious and they had friendly staff as well. The window in the bathroom must not have been sealed well because it was like 20 degrees in there. I would stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay clean, friendly staff, good resturant on site
Stayed 1 night in May 2024
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast,pool was half inside and out and hot tub was great. The staff was warm and welcoming!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 1 night in Apr 2025
Verified

8/10 Good

Triston

Liked: Staff & service, property conditions & facilities
Staff was nice. A little roadnoise
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay here, the room had lots of room and was very comfortable the parking was very convenient. I loved that the breakfast was from the little restaurant across the parking lot.
Stayed 2 nights in May 2025