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"Wow - this place was amazing. I felt so spoiled coming back at the end of each day and soaking in the foot bath or onsen tub in our beautiful apartment. The kitchen and bathroom are also fantastic. There are not many restaurants near by, but we didn't mind bringing food with us to cook. There is also a 7-11 for supplies a 15-minute walk up the hill. We could easily catch the bus or train from here for our daily adventures. Our kids liked the foot bath and big projector screen for watching shows in the evening. "

"Wonderful location for amazing view of Fuji. The grounds are well maintained and Onsen is excellent too. We ate both nights in the hotel and had a superb meal. Regular shuttles to the town centre which finishes at 19.30. recommend if you don't want to be in Kawaguchiko which to be honest is busy and tacky."

"If booking on Expedia you cannot add the meal plan. Otherwise amazing place to stay with private onsen and view of Lake and Mt Fuji."

"Great dinner buffet "

"Awesome experience and amazing foods no matter the dinner and the breakfast they never let you down. Staff will guide you through the hotel and the amenities. I got there late around 8:00-8:30pm but they still let us get the dinner. Highly recommend "

"Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights"

"Excellent location, has a free shuttle to different places and train stations in kawaguchiko and it is next to the bus stop connecting to other cities like tokyo. Great restaurants and has nice view of Mt Fuji"

"Large and comfortable bed. In room onsen was fantastic and large enough for the two of us. Very friendly staff."

"We stayed at Hotel My.Fuji for one night and had a pleasant overall experience, but it comes with a few important caveats. What worked well: The value for the price is strong, especially given the incredible views of Mt. Fuji. Waking up to that alone made the stay feel special. The rooms were spacious, comfortable, and well-equipped with everything we needed. Breakfast is on the pricier side, but the selection is generous and worth it if you plan to stay on-site. The staff were also genuinely warm and helpful throughout. What to be aware of: The hotel itself feels quite dated, and the bathroom in particular could use a refresh as it felt a bit worn and not as clean as expected. The biggest drawback, though, is the shuttle service. There’s no clear timetable available online, the schedule is limited, and you must reserve in advance. This made it difficult to plan our departure, especially when we wanted to leave early for a bus to Kyoto but couldn’t because the first shuttle wasn’t until around 8:45 AM. Overall: With some updates and a more flexible, clearly communicated shuttle schedule, this could be a great stay. As it stands, it’s best suited for those planning to relax at the hotel rather than come and go frequently."