Susquehanna Trails Hotels

"I have stayed in the Double Tree Resort on other occasions, usually during a conference. This is a terrific place to rest and reflect. Situated throughout the Lobby area are many places to rest or work, particularly in the large series of desks with outlets. The internet was reliable, and I was able to complete remote work without any issues. "

"The gym was under renovation and the pool looked cloudy. Plus no hot tub. The room was big and spacious with blackout shades which was a plus. But the renovation put a damper on our access to the gym. Breakfast was ok as well. "

"This property was okay. Communication was poor. I had a previous reservation made in January. The resort called me the Wednesday before my reservation to cancel due to water pipe issues. But for some reason, I was able to reserve again 3 days later. I requested early check out, got to the resort an hour before check in and was told my room wasn’t available. Received a message 45 min after tried to check in that stating early check in was available. Checked in after 9:30 PM, was told I could request late check out up to 2 hrs. I requested late check out and was told I could only get a 30 min extension. Again, communication is poor and continuity doesn’t exist. My room was fine but I wouldn’t choose this location for any future travel to Lancaster. "

"Could be cleaner and more modern"

"Mice, mold, dirty sheets, smells and won’t give refuses"

"The first morning My wife and I had to take cold showers. Found out the water heater went out but parts were ordered. Repair was made promptly and then we had plenty of hot water. Great, congenial, helpful staff. Will stay here again."

"It’s was good. Knowing we had six people in the room, housekeeping could have made up the pull out bed."

"Friendly staff, but they should have a schedule for people that have not been there before. They have different activities, but we missed out on a lot because we simply did not know. If you want to save, eat at places outside of the place. "

"Clean room, near shopping & dining, & complimentary breakfast buffet! "