Sutton Holidays

The construction noise was quite intense, but the staff moved me to a room away from the noise without any fuss.

When we checked in, we were told that we would be upgraded as it was our first visit to Fairmont Royal York. Great, we thought but when we got to our room on 11th floor, we questioned what we had been upgraded from. It was a smallish room with no extra special facilities or amenities. When we queried what level of room we had booked, we were told that 11- 173 was the same size and grade as we had booked but this room had new furniture and was luxury. Not quite what had hoped for when being told we had an upgrade! This room was not what you would describe as luxury. Fairly cramped, huge work desk (why? I'm on holiday and there probably was a business area downstairs) and one tiny easy chair tucked in the corner facing away from tv. However, the most disappointing factor was the sauna and steam rooms. We had booked this hotel as a treat at the end of a long trip around East Coast Canada hoping to have time to chill and relax together. Instead there I was - Billy no mates sitting in the steam room on my own! The hotel has designed the sauna and steam rooms to be only accessible from the male and female changing rooms. Single sex relaxation is the order of the day! Great that same sex couples can enjoy time together but discriminating against others. We were expecting top end luxury but it was disappointing. Does this hotel rely too much on previous history and not respond to needs of today's clientele?

Great location, room was very clean, large and the full kitchen was a great added feature. Only two issues with the stay were that there was no A/C in the bedroom and that the curtains did not cover the full window and were not blackout.

Location was great and with in walking distance so we didn’t have to drive . Staff was very helpful . The chef (Richard )in the cafe was great . The woman who helped me with parking ( may have been the manager )was also awesome because parking was expensive if you payed by the hour …