Suwalki Holidays

Everything was great!

Stylish hotel in a good area

Not particularly easy to find and when I found the entrance there is no external lighting and I had to rely on the light on my phone to enter the electronic door code which isn’t immediately evident. Then stated the battery operating the door was running low and fortunately I was able to enter. Room is very utility/basic but was clean, ok as a place to sleep but nothing else.

Modern hotel in a great location. All main attractions were within walking distance or a short taxi drive away. Staff were friendly and helpful. Room was spacious and clean plus had everything you needed. Strong WiFi. Great selection of delicious food at breakfast and also during the day at the restaurant.

Overall, the hotel itself is great - excellent location, rooms, and cleanliness 👌 I also really like the idea of having a coffee machine available downstairs. However… there is a big BUT when it comes to the spa - or rather, the saunas. We took the lift down to the “spa” area (we just guessed it's there) and were met by… no one. There was already another guest there, just as lost as we were, and a couple of hotel staff standing nearby, chatting and completely ignoring us while we were clearly trying to figure out where to go. The other guest asked for help and was met with an offended reaction and finger-pointing, being told to go “behind the door”. Behind that door was simply a corridor with more doors (!). When we finally asked ourselves if they could explain where the saunas were, the response was again finger-pointing and “it’s there, I told you”. Only after pushing did we get vague, pointed directions toward changing rooms and sauna areas - still with no real explanation. Just finger-pointing, short answers, and lots of confusing signs on walls and doors. Honestly, this is not acceptable at any level of hotel. When we raised the issue at reception, we were simply told that they “don’t have staff downstairs”. My point is: whoever we encountered there was staff, and they were dismissive, disrespectful, and completely unhelpful. I get that the spa is separate, but experiences like this reflect very poorly on the hotel itself and leave a bad impression.