Svartso Holidays

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

We really enjoyed our stay at Bob W. The location in the old town is fabulous within walking distance from lovely restaurants, shops and attractions. The room had a small kitchen which was great to store cold drinks etc. There is also a lovely free coffee machine/team making facilities on the 2nd. The staff were attentive and helpful. There’s the lovely Fika and Wine next door and just down the road from Gastabud restaurants. Both highly recommended! It didn’t impact our stay but just to be aware that there is no lift to the 4th floor ( only to 2nd floor) so if you have a suitcase you will need to carry this up the spiral staircase and the room is fairly small. However still highly recommended and hope to return to the accommodation and amazing Stockholm in the future!

The staff was very nice

Great place to stay and would recommend.