Sy Holidays

Once we got a room that had been cleaned by housekeeping (a bin full of used baby nappies is not the best start!), our upgraded room was lovely and comfortable. We had a great view of the rooftops and an easy walk to bars and restaurants. The bar downstairs is lively if that’s what you’re after, but you can’t hear it on upper floors. Breakfast was above par 👍 We were travelling by car and initially parked in the car park below. It has a branded elevator to the hotel from the bottom floor and seemed secure enough; however the receptionist stressed that the car park and hotel are in no way affiliated. We googled the car park and found many, many photos of smashed windows and vandalised cars. We moved our car immediately at 11pm. Alarmingly, there was no security from the hotel elevator, in the busy bar, down and out to the car park. So whilst the car park might feel secure at the vehicular entry, literally anyone can get down there from the hotel lobby. This stress and the fumbled check in jaded our stay sadly.

Absolutely stunning hotel. Staff was not very friendly, they acted inconvenienced when I asked a question. I can understand that in other places, but this is a hotel.. supposed to be for tourists.. so I just wished they were nicer to me.

The property was at a good location but the hotel is under construction so you hear hammering throughout the day. There was no warning of this before arrival.

Seemed like a safe section of Brussels, and was very easy to get on the metro line (less than a block) that went directly into the museum/historic district.

The check in process went well. You have to leave your key at the front desk each time you leave the hotel which we found odd. Everything you enter you have to give your room number and receive your key again. The hotel is about a 13 min walk from the metro station, which is convenient. My husband found women’s hair rolled into a ball in his clean towel (this was not mine). There is no safe, which is a must when traveling (passports and extra cash). We were supplied with one bottle of water in the room when we checked in. I assumed they would replenish it daily but they did not.