Puerto Plata Hotel Guide - Taino Valley Tropical Park hotels in Puerto Plata, Dominican Republic.

"Menus was great. laundry and staff is phenomenal."

"This was one of the worst hotel experiences I’ve ever had. From the moment we arrived, it was complete chaos — a line of at least 60 people just to check in. After wasting a significant amount of time waiting, we were told to go sit at the buffet and wait even longer for a room that should have already been ready, since we were past the official check-in time. Completely unacceptable. The buffet was no better. The food quality was terrible and honestly felt like an afterthought. It didn’t come close to making up for the inconvenience. The property itself is nothing like what’s advertised. It’s basically a giant, bland concrete structure with zero charm. The layout makes no sense — multiple pools crammed into a tight area, making everything feel overcrowded and poorly planned. What really made things worse was the atmosphere. This is advertised as a family-friendly hotel, but it felt more like a loud party resort. I was traveling with my daughter and felt completely uncomfortable with the environment. It got so bad that we made the decision to leave within the first hour of arriving. That’s how unacceptable the situation was. And to make matters even worse, the hotel refused to give us any refund whatsoever. Save your money and go somewhere else. Do not trust the pictures — they are completely misleading and do not reflect the reality of this place."

"The food was good at 3 restaurants. At the buffet, food was the same. There was problem with the towels in the room and pool. Also, each family was getting 1 bo"

"Clean room , nice entertainment everyday some thing for the whole family to do "

"La comida estaba buena, el café muy bueno. La habitacion estaba limpia."

"Check in was a little difficult. They didn’t have a list of name at the gate and the gate security didn’t understand that we needed to go to the check in office. Otherwise not badThe office staff couldn’t find the reservation for a bit then another lady came and found it on the computer. After that we were all set. Very friendly people "

"Room was excellent, view to the beach! Shower was spacious, and bed was comfortable. Overall, the staff was friendly, attentive and was a good experience. Restaurant food was good too. "

"Excellent host and location "

"The host was really easy to work with for this stay. When we arrived the house was clean and ready. The pool and property was well maintained. Short 7 to 10 minute drive to the Jumbo store which is a grocery store and much more. The check-in process was easy process. I will stay here again."