All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property was very nice. Things were clean. The property felt safe and there were nice amenities. the staff was helpful. But one bartender did put a tip on our check and then let us tip in cash. That was a little shady but that was the only issue we had.
great location near the airport and wonderful gulf views
Julia Elena
Stayed 1 night in May 2024
Response from Grand Hyatt Tampa Bay on 12 May 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
10/10 Excellent
Mark
Travelled with family
9 May 2024
Liked: Cleanliness, amenities
So clean great views great hospitality. Sam Phillips is a great bartender by pool !!
Mark
Stayed 4 nights in May 2024
Response from Grand Hyatt Tampa Bay on 12 May 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Really hard to find especially at night. The parking was a giant pain in the ass because I had to figure out office and guest parking differences at night. Some of the signage was missing. The valet was staring at his phone at his podium. I would've used that had I known there was a podium. There was one concierge and she allowed the person to consume all of her time. She allowed some guy who walked up to interrupt and waste more of my time waiting.
Find a better place to stay. Trust me. This place is expensive and not worth it.
Jason
Stayed 1 night in May 2024
Response from Grand Hyatt Tampa Bay on 12 May 2024
Greetings, I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams so this does not happen again. Thank you again for providing such valuable feedback and for your loyalty.
Rooms and facilities are beautiful
Be careful with pricing. I was charged for a room with a “view” that was extra and was never asked or made aware of this extra charge.
Elizabeth
Stayed 2 nights in May 2024
Response from Grand Hyatt Tampa Bay on 12 May 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
8/10 Good
Jennifer
5 May 2024
Liked: Cleanliness, staff & service
Jennifer
Stayed 2 nights in May 2024
Response from Grand Hyatt on 12 May 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on 11 May 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Clean, well appointed rooms. Staff were friendly and professional.
Megan
Stayed 1 night in Apr 2024
10/10 Excellent
Adam
Travelled with partner
30 Apr 2024
Liked: Amenities
Oo
Adam
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 11 May 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
it was an amazing stay the hotel was clean and quiet
Terrence
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings, VI want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
10/10 Excellent
KENEESHIA
Travelled with family, Travelled with partner
27 Apr 2024
Liked: Cleanliness, amenities
Excellent I love holly see you guys again soon
KENEESHIA
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
4/10 Poor
Colleen
26 Apr 2024
Disliked: Cleanliness
Colleen
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings, I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams, so this does not happen again. Thank you again for providing such valuable feedback and for your loyalty.
Response from Grand Hyatt Tampa Bay on 21 Apr 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Everything was very very nice I recommend your hotel to anybody thank you your stay was wonderful
Joseph
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 21 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 20 Apr 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
The staff was very courteous, professional, and customer oriented. Since this hotel is in close proximity to the airport, there are not much options for dining near the hotel.
HAMENDRA
Stayed 5 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 17 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 17 Apr 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
10/10 Excellent
Trisha
15 Apr 2024
Trisha
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 11 May 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time at our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
The Only problem with this hotel is the main pool. It would be fine for a motel 6, but for this property, it’s an embarrassment.
David
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 17 Apr 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Beautifull place
Great staff
Doors to pool area could work better
Overall I will be back
MARSHALL
Stayed 4 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 17 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 17 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Really comfortable rooms, great service, and a relaxing environment.
Richard
Stayed 3 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 14 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 14 Apr 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
8/10 Good
Philip
12 Apr 2024
Liked: Cleanliness, staff & service
There was no hot water for showers
Philip
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 14 Apr 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Response from Grand Hyatt Tampa Bayt\ on 14 Apr 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
I enjoyed everything about this stay. The staff was so incredibly helpful and sweet!
Annemarie
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
10/10 Excellent
Jesus, KISSIMMEE
8 Apr 2024
Jesus
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
10/10 Excellent
Melissa
7 Apr 2024
Melissa
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on 30 Apr 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact, all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
A great overall experience! Our room had a beautiful view of the bay. The hotel was so quiet and peaceful. It was a nice escape.
Justin
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
8/10 Good
Billie Jo
3 Apr 2024
Liked: Cleanliness, staff & service
Billie Jo
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
2/10 Terrible
Clint
Travelled with family
31 Mar 2024
be prepared to have your room given away!
I had booked a double room and they gave it away. they said that they can overbook by 10 percent. And basically there was nothing they could
Do for me but give me a cot. the cot they gave me is gross. old and gross. Very disappointed. I wasn’t even offered compensation until I said what are you going to do to compensate this. which they did say they would take $75 Off the price. I would rather of just had my room that I booked. I was very disappointed when I got to the hotel because of this and it really ruined my night, it took me a while to get over it. Will not be coming back
Clint
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on 10 Apr 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Beautiful older hotel well kept. Staff were great!
EUGENE
Stayed 1 night in Mar 2024
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
10/10 Excellent
Adam
28 Mar 2024
Adam
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on 20 Apr 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
This property was comfortable, quiet, had nice amenities and was in a great location with regard to our ability to get to where we wanted to go.
Jaccqueline
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on 30 Mar 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!