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Reviews of Hotel Tampa Riverwalk

3.5 out of 5
Hotel Tampa Riverwalk
200 N Ashley Dr, Tampa, FL

Reviews

7.0

Good

Rating 10 - Excellent. 434 out of 1361 reviews" "
Rating 8 - Good. 280 out of 1361 reviews" "
Rating 6 - Okay. 251 out of 1361 reviews" "
Rating 4 - Poor. 189 out of 1361 reviews" "
Rating 2 - Terrible. 207 out of 1361 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with partner
Nice rooms. We had a balcony room facing the river. Very clean and comfortable.
Stayed 2 nights in May 2024

2/10 Terrible

Kevontae

Travelled with partner
The woman at the front desk over charged me even after reviewing my receipt and informing her the price was wrong. I was rushed away from the desk and overall greeted with hostility from this particular woman.
Stayed 1 night in May 2024

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked 2 room for 1 night, at check in the rooms were warm and muggy, we set a/c settings lower and left for a concert. Upon returning many hours later the rooms were still warm. The office staff said the chiller was down and to report issue to our booking agent, that was Expedia.

4/10 Poor

Aileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Timothy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was nice, clean and convenient but our room was HOT and the air conditioning didn’t work well. Also the shower was clogged and we had to take super quick showers because the tub filled fast. We asked for maintenance, but they didn’t arrive.
Stayed 3 nights in May 2024
Response from Adrienne on 9 May 2024
We sincerely apologize for any inconvenience you may have experienced. The quietness of our hotel for all of our guests to rest and relax is of major importance to us. We strongly encourage guests to alert the front desk for any concerns during their stay so that we can immediately rectify any issue. Thank you for taking the time to share your comments with us and we hope you would consider staying with us again in the future.

6/10 Okay

Danny, Cape Coral

Travelled with partner
Disliked: Amenities
The room was dated and felt dirty. Furniture stained,corners of the room hadn’t been cleaned in a while. The bathroom was old cramped and the tub looked dirty. Carpet looked dirty. The only bonus was the location was perfect for visiting the River Walk. Note DJ plays music so loud on certain days it’s annoying. Don’t come ready to relax or take a nap after a day of travel when the pool party is going on. The 300 guest has to deal with extremely loud music for the 30 people at the pool. We walked the whole Riverwalk and our hotel was the only one with rap music bellowing out. Not everyone is in their twenties and appreciates it.
Stayed 1 night in May 2024
Response from Adrienne on 9 May 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.

4/10 Poor

Maia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very outdated and not very clean. Bed was super uncomfortable but covers were nice. Bartender was not the best very slow talked to everyone but us. Drinks were not good at all and it ended up being 60$ for two drinks that were horrible.
Stayed 1 night in May 2024
Response from Adrienne on 9 May 2024
We sincerely apologize for any inconvenience you may have experienced. The quietness of our hotel for all of our guests to rest and relax is of major importance to us. We strongly encourage guests to alert the front desk for any concerns during their stay so that we can immediately rectify any issue. Thank you for taking the time to share your comments with us and we hope you would consider staying with us again in the future.

6/10 Okay

Russell

Disliked: Cleanliness, property conditions & facilities
Pool area was great room old dirty people very nice
Stayed 2 nights in May 2024

4/10 Poor

Laura

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pictures are not what the hotel looks like.. it was dirty, smelled musty and rooms were dirty. Outside pool area was nice but not cleaned up after the day before. The view is pretty but definitely not pictured to reflect actual
Stayed 4 nights in Apr 2024
Response from Adrienne on 3 May 2024
Thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

4/10 Poor

Matt

Liked: Cleanliness, property conditions & facilities
Kids everywhere loud and knocking on walls all night
Stayed 1 night in Apr 2024
Response from Adrienne on 3 May 2024
We do wish to apologize if your stay was during a very busy time for us where guests may have been a little louder than normal.

2/10 Terrible

Russell

Business traveller
Disliked: Amenities
Made charges late at night to my card when I didn’t even use their $25 coupon
Stayed 2 nights in Apr 2024
Response from Adrienne on 2 May 2024
First and foremost thank you for staying with us, and thank you for sharing your feedback on your visit. While your overall stay was enjoyable, you have noted some areas that were also working to improve and we look forward to showing you the finished product. Please be assured that I will pass along your comments to all those you have mentioned and to ensure they are recognized for their efforts.

8/10 Good

Megan

Liked: Cleanliness, staff & service
I have stayed at this hotel several times. I love the location, annex proximity to University of Tampa. There are probably fancier hotels in the neighborhood, but this is friendly affordable and walkable. I always always enjoy my stay.
Stayed 1 night in Apr 2024
Response from Adrienne on 2 May 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.

10/10 Excellent

Shannon, Centerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adrienne on 2 May 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Ginnette

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Adrienne on 2 May 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

8/10 Good

Sara

Travelled with family
not what i expected for the price little disappointed
Stayed 2 nights in Apr 2024
Response from Adrienne on 2 May 2024
thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adrienne on 2 May 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

2/10 Terrible

Luke

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a larger room with balcony and when we arrived they didn’t have it and put us in a smaller room that cost $90 less and told us the price was the same. Hotel is run down and the rooms smell like mold and the walls and baseboards are filthy. I’ve never even left a review but for $300 this place is horrible should be a 1 star. Also they leave out the charge you $25 travel fee or some nonsense and you can redeem it at their breakfast but they tried to charge for my two kids that are 6 and under.
Stayed 1 night in Apr 2024
Response from Adrienne on 2 May 2024
First and foremost thank you for staying with us, and thank you for sharing your feedback on your visit. While your overall stay was enjoyable, you have noted some areas that were also working to improve and we look forward to showing you the finished product. Please be assured that I will pass along your comments to all those you have mentioned and to ensure they are recognized for their efforts.

10/10 Excellent

Kemper

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Adrienne on 2 May 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Blake

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Adrienne on 25 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

David, Atchison

Stayed 7 nights in Apr 2024

4/10 Poor

Michael

Stayed 2 nights in Apr 2024

2/10 Terrible

Wesley

Travelled with partner
Disliked: Staff & service
I had a terrible experience with Hotel Tampa Riverwalk. I purchased two nights stay with them. I get to the hotel on Saturday afternoon about 2:00. The man at the front desk tells me that there are no rooms available at the moment (which I do understand check-in isn't technically until 4:00 so that is fine) he says he can hold our luggage and takes our phone number and says he will call us when our room is ready. So we have paid for valet to take our car, and they took our bags. We had a concert to go to so we head off to the concert trusting that our room will definitely be ready by the time we get back from the concert. Well we return later that night after the concert and they tell us that they have no room for us, even though we have already paid for two nights. So here it is almost midnight, and we have no place to stay. We are all the way from Virginia mind you. They were not apologetic; they did not try to help us find another hotel to stay at. They did not offer to reimburse our valet. They had no remorse and didn't try to help in anyway. They were rude and unkind. I was completely shocked. They just kicked me and my fiance' out where no where to go in the middle of the night. Terrible customer service! Absolutely terrible!
Stayed 2 nights in Apr 2024
Response from Adrienne on 25 Apr 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

2/10 Terrible

salonibelim81

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is advertised as a 4 star, I won’t give it a 1 star. They just bought this property from Sheraton and did no changes, when you go to reception and complain there excuse is they are trying to collect money to renovate. AC doesn’t work properly, smell, dents, stains, mold, glass sliding door has rust around the frame, also the sliding glass door has a tint that is peeling and makes the glass look like it’s cracking so the river walk view we paid for never got. A please don’t make the mistake to open the sliding door your room will never get under 72. Pricing $300 for 1 king room $45 $25 resort fee $25 for basic breakfast if you choose to have it there. To top it of valet killed my car battery. I wouldn’t mind paying all this if I really was getting a 4 star room.
Stayed 2 nights in Apr 2024
Response from Adrienne on 25 Apr 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this Hotel is perfect for people wanting to experience the Downtown area of Tampa.
Stayed 2 nights in Apr 2024
Response from Adrienne on 22 Apr 2024
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adrienne on 22 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs major updating. Bathrooms are old and dirty looking. Carpet is dirty, Not a good location for an extended stay.
Stayed 7 nights in Mar 2024
Response from Adrienne on 19 Apr 2024
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

6/10 Okay

BRENDA

Staff were amazing. Cleanliness 3/10.
Stayed 1 night in Apr 2024
Response from Adrienne on 19 Apr 2024
Thank you for your review on the Hotel Tampa Riverwalk We’re so glad you enjoyed your weekend getaway with us and appreciate your compliments to our extremely friendly and helpful staff too.

10/10 Excellent

Dwight

Stayed 1 night in Apr 2024
Response from Adrienne on 22 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Marcia, Mason City

Stayed 1 night in Mar 2024
Response from Adrienne on 22 Apr 2024
Marcia thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

10/10 Excellent

Melissa, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Awesome views and close proximity to UT and Curtis Hixon.
Stayed 1 night in Apr 2024
Response from Adrienne on 17 Apr 2024
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

4/10 Poor

ariel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel staff was super good. The guys in valet parking very nice and fast. Once I arrive, the bed sheets is dirty, the room is not very good for the price, the carpet was dirty too, the air conditioner windows has dirty and the balcony is not clean. I don’t recommend this hotel.
Stayed 1 night in Apr 2024
Response from Adrienne on 17 Apr 2024
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

10/10 Excellent

Donna

Stayed 2 nights in Apr 2024
Response from Adrienne on 9 May 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms can use an upgrade. Buffer was $25 a person which was good but they added 14.40 on the bill as a tip.
Stayed 1 night in Apr 2024
Response from Adrienne on 17 Apr 2024
It is disappointing to read that not every aspect of your stay met your expectations. Please know that it is always our goal to make sure our guests are provided the best service and if this was not your experience then we do sincerely apologize. We do hope for another opportunity to welcome you back in the future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Apr 2024
Response from Adrienne on 19 Apr 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

10/10 Excellent

Aliaksandra, Brooklyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, amazing location right on the riverwalk.
Stayed 2 nights in Mar 2024
Response from Adrienne on 17 Apr 2024
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

6/10 Okay

Kimberly A, Fall River

Stayed 3 nights in Apr 2024
Response from Adrienne on 17 Apr 2024
We value our patron comments and thank you for the feedback. It is disappointing to know your experience had not met your expectations and hope this does not deter you from a return visit. Thank you.

8/10 Good

Sabrena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with clean room!
Stayed 5 nights in Apr 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

Claire

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Adrienne on 11 Apr 2024
Thank you for your kind review. We were thrilled to hear you enjoyed your stay and we appreciate the time you have taken to share your experience with us and our future guests.

6/10 Okay

danielle

Travelled with partner
Liked: Cleanliness, staff & service
Needs a remodel
Stayed 3 nights in Apr 2024
Response from Adrienne on 10 Apr 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Ciara

Stayed 3 nights in Apr 2024
Response from Adrienne on 2 May 2024
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service
I was disappointed I had reserved a king size bed and water view. I had the street view where loud noises were. Checking was horrible. Was so disappointed because a lady who works for with McDill recommend Tampa Riverwalk. Did they do this because I was old? I couldn’t even get them to discuss with me. I can see the street in Dallas.
Stayed 3 nights in Apr 2024
Response from Adrienne on 10 Apr 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

2/10 Terrible

Paola

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible old hidding charges expensive ugly place the room was $178 extra $100 deposit $42 parking never again terrible experience no view riom was ugly and outdated
Stayed 1 night in Apr 2024
Response from Adrienne on 10 Apr 2024
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Kevin W

Liked: Amenities, property conditions & facilities
Great view of the river
Stayed 2 nights in Apr 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

4/10 Poor

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Facilities were clean but small and outdated. Overpriced
Stayed 1 night in Apr 2024
Response from Adrienne on 17 Apr 2024
We do appreciate the feedback on your stay and we apologize that you did not find our accommodations to meet your expectations. Thank you for the review.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and valet were awesome. The food there was very good.
Stayed 1 night in Apr 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Good

Emilio

Travelled with family
Liked: Staff & service, property conditions & facilities
The only thing was the AC unit was loud in the room
Stayed 2 nights in Apr 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Adrienne on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Okay

Dave

Travelled with partner
Overnight stay, convenient and walking distance from the arena
Stayed 1 night in Apr 2024
Response from adrienne Burke on 10 Apr 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.