Outdoor pool, pool umbrellas, pool loungers

Reviews of Brandon Center Hotel

3.5 out of 5
Brandon Center Hotel
10110 Horace Ave, Tampa, FL

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1002 reviews" "
Rating 8 - Good. 276 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 119 out of 1002 reviews" "
Rating 2 - Terrible. 143 out of 1002 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very responsive and pleasant
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 2 May 2024
Patricia thank you for your positive feedback. We can't wait to make your next trip another positive experience. Thank you for staying with us.

2/10 Terrible

Ezequiel, Key Biscayne

Travelled with family
Disliked: Cleanliness, staff & service
Very dirty place. Mattress on sofa bed was soiled. Toilet didn't work. Had to change rooms.
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 1 May 2024
Thank you for your feedback. We will ensure this information is passed along to the proper departments so we are able to remedy these problems immediately. We hope we have the opportunity to host you again soon.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit dated but everything was clean.
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 30 Apr 2024
Thank you for taking the time out to leave us a review. We hope to see you again soon!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place to rest and relax.
Stayed 3 nights in Apr 2024
Response from Nicole, Front Desk on 30 Apr 2024
Thank you for taking time out to leave us a review. We are thrilled to learn that you enjoyed your stay and we hope you come see us again next time you are in town!

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel, very clean, safe and quiet.
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 28 Apr 2024
Thank you so much for the kind words and positive review! That means the world to us and we are elated that you have had two great experiences with us! We hope to host you again soon!

4/10 Poor

Sherrie

Liked: Cleanliness, staff & service
We had a flood in our room. No staff available to clean. Took two hours to attend to flooding of the entire room. We had we suitcases. Etc. should have been at least some compensation.
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 22 Apr 2024
Thank you for staying with us. We are sorry to hear your stay was less than desirable. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

10/10 Excellent

Brisaidaliz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean it the staff was amazing and over a great experience the room was clean so was the bathroom other than some scuff marks and normal wear and Tate everything was amazing so was the breakfast their options were amazing and fresh me and my family enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Nicole, Front Desk on 22 Apr 2024
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Until then, Safe Travels!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole, Front Desk on 22 Apr 2024
Hi Patrick! Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

8/10 Good

Quoc Trung

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 17 Apr 2024
Quoc, thank you for your review on our hotel. We are glad to hear you had a great experience with your stay. We hope to see you in the future for another positive stay. If you have any other feedback for our team, please feel free to reach out and a team member will be in contact with you.

10/10 Excellent

Shirkou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly.
Stayed 1 night in Apr 2024
Response from Brandon Center Hotel Team on 14 Apr 2024
Thank you for your kind review, that means the world to us! We hope to be able to host you again soon!

6/10 Okay

Kathleen

Stayed 4 nights in Mar 2024
Response from Brandon Center Hotel Team on 1 May 2024
Thank you for your feedback! We hope to host you again soon!

4/10 Poor

Rafael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Es viejo, las alfombras viejas no es igual comonse ve en la foto. El desayuno fue solo pan, jugo y cereal
Stayed 2 nights in Apr 2024
Response from Brandon Center Hotel Team on 5 Apr 2024
Lamentamos que no haya disfrutado de su estancia. Las alfombras que aparecen en las imágenes del sitio web son viejas y las hemos actualizado por alfombras nuevas. El hotel está en proceso de renovación actualmente; nuestro sitio web se actualizará con las nuevas fotografías en breve. Comuníquese con nuestro equipo si podemos hacer que su próxima estadía sea más placentera. Gracias por hospedarte con nosotros, esperamos verte nuevamente la próxima vez.Lamentamos que no haya disfrutado de su estancia. Las alfombras que aparecen en las imágenes del sitio web son viejas y las hemos actualizado por alfombras nuevas. El hotel está en proceso de renovación actualmente; nuestro sitio web se actualizará con las nuevas fotografías en breve. Comuníquese con nuestro equipo si podemos hacer que su próxima estadía sea más placentera. Gracias por hospedarte con nosotros, esperamos verte nuevamente la próxima vez.

6/10 Okay

Valeria

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms need upgrades.
Stayed 1 night in Mar 2024
Response from Brandon Center Hotel Team on 5 Apr 2024
We are sorry to hear you did not enjoy your stay, our hotel is currently being refurbished. We hope you come to see us again, if there is anything else our team can help you with to make your next stay more enjoyable we would appreciate further feedback. We hope to see you again. Best Regards, Brandon Center Hotel Team

6/10 Okay

Terry

Noisy
Stayed 1 night in Mar 2024
Response from Brandon Center Hotel Team on 5 Apr 2024
We are sorry to hear you did not enjoy your stay. Please let our team know if there is any further feedback so we can make your next stay more enjoyable. We hope to see you again. Thank you for staying with us. Best Regards, Brandon Center Hotel Team.

2/10 Terrible

Daisy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place doesn’t deserve not even a star, when my sister uncover the bedsheet there was a ROACH ON THE BED!!! The bathroom tub looked filthy and there was also a hair, and the inside of the toilet is all peeled. The room also smelled like mold, this was my first time ever experiencing this at a hotel and the saddest part is that we had to stay the night because it was late and we didn’t have a place to stay.
Stayed 1 night in Mar 2024
Response from Brandon Center Hotel Team on 25 Mar 2024
We are so sorry to hear about your experience. We will notify all departments of this information to ensure this never happens again. We regret that we were not informed of this information to be able to help you in any way. We hope we have the opportunity to serve you in the future.

2/10 Terrible

Muhamed, Washington

Disliked: Cleanliness, property conditions & facilities
Stinks
Stayed 1 night in Mar 2024
Response from Brandon Center Hotel on 25 Mar 2024
We are so sorry you were not satisfied with your stay. We hope we have the opportunity to host you again in the future.

2/10 Terrible

Noah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was bugs and no ice machines or vending on the floors it was listed
Stayed 1 night in Mar 2024
Response from Brandon Center Hotel Team on 25 Mar 2024
We are so sorry you were not satisfied during your stay. We will pass this information to the proper departments so we can fix these issues as quickly as possible. We hope to have the opportunity to host you again.

4/10 Poor

Yusuf

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old , dirty, weak breakfast, notting clean in the room.
Stayed 1 night in Mar 2024
Response from Nicole, Front Desk on 24 Mar 2024
Thank you for taking the time to leave us a review. We understand your frustration and appreciate your feedback. I will be sure to pass these concerns on to management. Have a beautiful day. Yusuf!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
We can have taxi for transportation
Stayed 1 night in Mar 2024
Response from Nicole, Front Desk on 24 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we hope you will come back and visit us next time you are in the Tampa Bay area!

2/10 Terrible

Jermichael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice, but sheets was dingy and my room had roaches
Stayed 3 nights in Mar 2024
Response from Nicole, Front Desk on 23 Mar 2024
Hi Jermichael. Attentive service is one of our core values, so I’m sorry we let you down. I will pass these concerns on to our Housekeeping manager, as well as front desk supervisors. Thank you so much for taking the time out to let us know about your experience. We will strive to do better!

8/10 Good

William, Akron

Liked: Cleanliness, property conditions & facilities
Pretty basic but great value compared to nearby alternatives. Clean room, good location near highways, shopping and dining.
Stayed 2 nights in Feb 2024
Response from Jonathan R. front desk agent on 16 Mar 2024
Thank you for staying with and taking the time to share your review We hope we get to host you again soon!

8/10 Good

Cathy

Business traveller
Liked: Cleanliness
Staff was friendly and helpful. Continental breakfast was adequate for my needs. Wanted to be in Brandon to avoid traffic. Pleasant stay. Had a hiccup but it wasn’t hotels fault.
Stayed 7 nights in Mar 2024
Response from Jonathan R. front desk agent on 16 Mar 2024
Thank you for staying with and taking the time to share your review We hope we get to host you again soon!

8/10 Good

Cathy

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful and friendly. Had amenities that had I been vacationing I would have enjoyed.
Stayed 2 nights in Mar 2024
Response from Nicole, Front Desk on 14 Mar 2024
Thank you for sharing your feedback. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip. Until then, Safe Travels!

8/10 Good

Maria

Stayed 3 nights in Feb 2024
Response from Nicole, Front Desk on 31 Mar 2024
Thank you kindly for taking the time out to leave us a review. We are happy to see that you enjoyed your stay and hope to get the chance to host you again next time you are in town!

2/10 Terrible

Iris a

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was dirty bathrooms lifht did not work
Stayed 1 night in Mar 2024
Response from Nicole, Front Desk on 6 Mar 2024
We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. Thank you kindly for your feedback, as I will be passing it on to management.

8/10 Good

Cathy

Stayed 7 nights in Feb 2024
Response from Brandon Center Hotel on 25 Mar 2024
Thank you for your positive review! We are so glad you enjoyed your stay and we hope to have you visit us again soon!

10/10 Excellent

Mark J

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Nicole, Front Desk on 4 Mar 2024
Thank you Mark! Your feedback is greatly appreciated. We hope to see you again soon!

10/10 Excellent

Deifilia, Hialeah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in person was very friendly.
Stayed 1 night in Mar 2024
Response from Nicole, Front Desk on 3 Mar 2024
Hi Deifillia! Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.Safe Travels!

4/10 Poor

Walter

Travelled with family
Disliked: Amenities
Theirs Hotel doesn’t offer daily room cleaning services, we noticed about it when we check in. Very disappointing, because is not listed explaining that. Poor breakfast, under same quality hotels. Not recommended.
Stayed 3 nights in Feb 2024
Response from Nicole, Front Desk on 3 Mar 2024
Thank you for sharing your feedback, Walter.. We apologize for not meeting your expectations and for any inconveniences you experienced because of it. Please know that these concerns will be passed on to management immediately. Thanks again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole, Front Desk on 4 Mar 2024
Thank you so much for taking time out of your day to give us a rating. We are thrilled to learn you enjoyed your stay and hope to have the privilege to host you again soon!

10/10 Excellent

Chanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love It breakfast was cool !!!
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 2 Mar 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you enjoyed our breakfast! . We always strive to provide quality service and satisfaction to our guests, and we look forward to having you back with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 2 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

4/10 Poor

Kimberlyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Interior was not well kept. Carpeting in common areas was in poor shape. Beds were well past time to replace mattresses. Water pressure was poor and temperature challenging. Parking lot was full of potholes and no back entrance to hotel if you had to park in back. Dimly lit parking. Very little parking infron where access was located.
Stayed 2 nights in Feb 2024
Response from Nicole, Front Desk on 2 Mar 2024
Hi Kimberlyn! We're sorry to hear you were less than satisfied with your stay. I will pass your concerns on to management. We will strive to do better, and we thank you for your feedback!

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning barely working, toilet kept running anytime someone had to use it. I had to fix it myself. And there were little roaches and it looked like bed bugs crawling around. The mattress was horrible you can feel every spring in your back. I brought it up to the manager when checking out she said she would refund half my amount. I was ok with that. Since I didn't see the bugs until the morning I woke up. She said to let Expedia know. I called Expedia and they called the manager. The manager Delphine only gave me $34 instead of 105. Never will I ever stay there. I would not recommend anyone to stay there. It was a last minute to find a decent hotel. Which it looked decent.
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 2 Mar 2024
We would not be able to grow and develop without feedback like yours, Kimberly.. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to improve. Our apologies!

8/10 Good

Destiny

Travelled with family and small children
It was nice. I got the “king room” one bed but I expected it to be a king.. it was a full but other then that and the WiFi not working well enough to play YouTube for the kiddo it was nice. Cheap and clean for last minute trip
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 2 Mar 2024
We sincerely appreciate you taking the time out to leave us a review. Our guest’s feedback guides our business and helps us to keep improving the service we provide to all of our guests. From all of our team, Thank you!

8/10 Good

Cathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it was quiet. Continental breakfast was adequate. Staff is very friendly and helpful.
Stayed 7 nights in Feb 2024
Response from Nicole, Front Desk on 2 Mar 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review. We look forward to your next visit!

6/10 Okay

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outdated
Stayed 3 nights in Feb 2024
Response from Nicole, Front Desk on 27 Feb 2024
Thank you for leaving us some feedback. We hope we get the privilege to host you again soon!

2/10 Terrible

margie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay for 5 nights. Only stayed for a night. When we checked in at 4am due to flight delayed, the lady on the front desk was so mean at my son. Knowing that my kids and I were tired. At least you should be nice, since you're the first one to see by the guests. The hallway was terrible and smelly carpet. The tub was clogged when we took a shower. The day of check out, they were ripping the old carpet out and couldn't leave our room. It was just a nightmare. Also, the breakfast was horrible. I would not recommend this hotel to anyone. We stayed February 19-20, 2024
Stayed 5 nights in Feb 2024
Response from Nicole, Front Desk on 27 Feb 2024
I appreciate you taking the time out of your day to express your concerns. I am sorry to hear your stay was less than desirable, and i will pass this feedback on to our entire team.Thank you.

4/10 Poor

April

Liked: Staff & service
Disliked: Property conditions & facilities
No comments just needs a lot of renovation makeover real soon
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 27 Feb 2024
Thank you kindly for your feedback, we hope to host you again sometime soon!

2/10 Terrible

Sandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room smelled like mildew and the tech came a cleaned it, but fridge froze my medications. Floor was filthy and bathroom shower was as well. There was pieces just sitting in the hallway.
Stayed 2 nights in Feb 2024
Response from Nicole, Front Desk on 27 Feb 2024
We're sorry to hear that you had a negative experience with us,.We take cleanliness seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. Thank you for taking a moment to let us know!

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, property conditions & facilities
good job
Stayed 2 nights in Feb 2024
Response from Nicole, Front Desk on 24 Feb 2024
Thank you so much for your 5 out of 5 star rating! The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

2/10 Terrible

Rivera

Travelled with family
Disliked: Cleanliness, amenities
I found 3 Roaches in my room. The bathtub was so peeled it looked terrible!
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 24 Feb 2024
Thank you for taking the time to give us some feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our goal is to provide excellent guest experiences, so my apologies that we have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly!

8/10 Good

Rivera

Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 24 Feb 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 24 Feb 2024
Thank you kindly for your feedback!

8/10 Good

Rafael

Nice
Stayed 2 nights in Feb 2024
Response from Nicole, Front Desk on 25 Feb 2024
Thank you for taking the time out to leave us a rating. We are glad that you had an enjoyable experience with us, and we look forward to hosting you again next time you are in the Tampa area!

2/10 Terrible

Keyaunna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was not as advertised. Please do not book with this business. I was charged for a night I did not stay. I went in the room walked right back out and was charged by Alex for 1 night although we were in the the room for 20 minutes. Un professional and it came across as greed. I felt un safe and there were stains on the chair the couch was dirty and it had a smell. Please save yourself a peace of mind and not book with this establishment. Expedia did a great job at helping me but this hotel did not.
Stayed 2 nights in Feb 2024
Response from Nicole, Front Desk on 20 Feb 2024
Thank you for taking the time out to share your feedback with us. On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 Okay

Paul J

The bed felt like it was worn out, we felt springs and metal the entire night. Pillows were not good as well.
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 20 Feb 2024
Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests. My sincerest apologies!

6/10 Okay

Leslie

Liked: Cleanliness, property conditions & facilities
The property was in decent condition and the cleaning staff did a good job of getting the room ready. At night, the halls and elevator smelled like smoke and pot, but our room did not. The hotel overall was pretty dated but had a good breakfast and was good value.
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 18 Feb 2024
We recognize your time is valuable and appreciate the feedback you have provided.We are 100% a non smoking hotel and I apologize for any inconvenience the smell of smoke in hallways caused you. I will pass these concerns onto management,so we can assure it does not continue. We would love to have the opportunity to host you again next time you are in town! Until then!

10/10 Excellent

Rp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit dated but clean. Its a cozy little place. Room's are a good decent size. Not bad staying here. Its affordable too. Flexible bookings. Free breakfast and cable tv. I would recommend.
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 18 Feb 2024
We are delighted to hear about your recent stay with us and thank you kindly for your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service for our guests in the future. I hope you will consider us again the next time you are in the Tampa Bay Area!

8/10 Good

Donna, Eden Valley

Travelled with partner
Liked: Staff & service
A bit old and run down but good value for the money.
Stayed 1 night in Feb 2024
Response from Nicole, Front Desk on 18 Feb 2024
We appreciate the feedback and hope to see you again next time travel brings you to Tampa!