Dear Guest, maybe you are confused and your comment is reserved for other hotel, because you wrote about three nights of staying but your reservation at Villa Floresta is only for 2 days! You wrote also about an office where you asked informations but we haven't office! About the breakfast, your reservation is for the room only! There isn't a washing machine available inside Villa Floresta ! Inside our bathroom, there are a couple of linen for every guest! And, at least, there is a centralized system of heating/air conditioning and everything is working! We don't understand your complain!!!!!

Hello, we inform you that the air conditioning is been changed. Now is new. We remenber you also that Villa Floresta is inside an ancient building...ancient, non old!

Dear Customer, with respect to your comment we would like to clarify that Villa Floresta is not a bed and breakfast that doesn’t offer breakfast, but it’s a bed and breakfast that offers to all customers different types of rates. You booked a double room with reduced rate which did not provide breakfast: if you had asked for breakfast, you would certainly have had it, paying the standard rate, of course. Please note also that all our rooms are equipped with TV color, minibar and air conditioning. And finally we assured you that all our prices are quoted in Euro, in all languages, even in the Canadian. Best Regards.

Intéressé dans le porte monnaie? Je dis-je qu'il y avait une autre chambre libre, avec vue sur la mer. Vous décidé de le changer. Parce que «vous aviez initialement choisi les chambres économiques, il y avait une différence à payer (10 euros en plus). Je lui ai-je une faveur, vous avait réservé la chambre d'économie!