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"Great service, beautiful hotel 5/5"

"Everything here was perfect. The room was very nice and modern, the staff was extremely sweet and helpful. Matteo and Ingrid were who we saw the most and they went above and beyond what we could ever expect. The complimentary breakfast every day was very, very good. It’s only a few minutes walk to the train which is a 5 minute train ride to Varenna. It was our favorite spot of the 5 places we stayed in Italy."

"Excellent experience"

"This is a fabulous hotel. My wife and I were here for four nights. The lake view room was very comfortable as was the bed. The service from the front desk was wonderful. All of our questions were answered with enthusiasm and warmth. We communicated mostly with Ricardo, and he did a great job. The breakfast spread was fresh and well stocked and was fantastic. The service at breakfast was excellent. I would give this ten stars if I could."

"Perfect"

"Super kind staff and the food in the restaurant was delicious!"

"Very friendly and attentive staff but that's about it. The mattress on our bed felt like it was just springs. We asked to move rooms for a better bed but were told all the beds are the same. The room itself was very tired looking and in need of updating and had an odd smell. The bathroom was clean but the shower frequently ran out of hot water and failed to drain fast enough so had to frequently turn off to stop from overflowing. The breakfast was basic but not amazing quality with a bad tasting vat of instant coffee on hand. Cappuccinos could be made on request which was a saving grace. The location of the hotel was perfect it's just a shame it's been left to deteriorate, it could be great with some updates. "

"Very helpful staff, wonderful location at shores of lake como"

"Nice overall hotel, unfortunateky restaurant for dinner was not yet open so couldnt try. Staff were very friendly, rooms were clean and modern. Spa and saunas only opens from 4pm, wpuld have loved to use in the morning also but unfortunately only opens in afternoon. Breakfast was excellent!"