Tenaglie Holidays

The staff was amazing. The room was perfectly lovely! Would stay there again!

This is a good, basic hotel which is convenient for St Peter's and the Vatican. The city centre is also within easy reach via the metro. There is a buffet breakfast with a good selection available in the morning. Staff were very helpful, particularly the night manager who was very helpful when I had a minor accident - a fall in the room. See below. Likewise, the chambermaid was able to confirm that my hairdryer was not working and it wasn't my fault! (It was quickly repaired). The room was small but compact with enough space for me and my belongings. Wifi was patchy at best and the TV channels did not offer much entertainment, the exception being a Sean Connery film (in English, curiously) which I hadn't seen. The one problem: Aurum Hotels, please do NOT have a step between the bedroom and bathroom; a slope would be much safer.

When searching for a hotel we selected the Palazzo Nainer because of the central location and the reviews from previous guests. This hotel is a great Boutique property that the staff make it outstanding! From Carmen at the front desk allowing our early check in when our rooms were ready and suggesting the tastiest ( and warning of the worst) restaurants. Hajji from the restaurant greeting us with a cappuccino and positive beginning to every day, until the our last day when Madeleine took over with a great personality and making sure the buffet had a good variety. We were able to start our day meeting our tour groups at the Piazza del Popolo or grabbing a taxi within a few steps by the twin churches in the event of a long distance meeting place. There also is a terminal across the piazza and through the Porta del Popolo. The bed was comfortable, smart television with streaming options, and each room has unique features and designed uniquely for each of the room classes. Our room type was the Deluxe Room. Plenty of floor space and a sleeper sofa bed in each room.

We were delayed by a day arriving due to airline issues, and Marco finessed the whole thing so that our limo did get us at the airport the next day. Very helpful and pleasant. Great service. Breakfast was excellent. Room was clean and lovely. Nice location.