Tenbury Pump Rooms

This place needs banning for life from Hotel.com, this is a scam. Ruined a my birthday trip.

The hotel pictures are very misleading and deceiving making it look like you’re staying in a country manor but in reality you’re in equivalent of a travel lodge next to Sedgebrook Hall. There is only ONE room in Sedgebrook hall which is the honeymoon suite for anyone having a wedding there! We had to change rooms (staff were helpful with this) our first room was noisy and hadn’t been cleaned properly with spiders and cobwebs everywhere and even rubbish on the bathroom floor. The safe in the room also did not work and there is no air conditioning in this hotel (not good for a summer stay!). The swimming pool is cold and very small as well as very packed and non of the lockers work. It also didn’t look as clean as it should do with a dirty plaster on the side of the pool! The staff were helpful and the breakfast was good but quite pricy (£25 for two). In all honesty our experience was ok but I have stayed in better Premier Inns and routing stay here again which is a shame. I think the pictures of this place need to be changed to show the building where you actually stay.