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Reviews of Pearly Grey Ocean Club Apartments & Suites

3.5 out of 5
Pearly Grey Ocean Club Apartments & Suites
Calle La Lava 4, Callao Salvaje, Adeje, Tenerife, Canary Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 140 reviews" "
Rating 8 - Good. 51 out of 140 reviews" "
Rating 6 - Okay. 7 out of 140 reviews" "
Rating 4 - Poor. 3 out of 140 reviews" "
Rating 2 - Terrible. 2 out of 140 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely pool. Warm. Helpful and friendly staff. Good value.
Stayed 3 nights in Apr 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were allowed access to our apartment at 1200, which was ever so convenient. Fabulous swimming pool area and restaurant/bar. Wonderful helpful waiters! Calmer area of the south of the island. Enough quality restaurant options within short walk. We did not get the wonderful sea view that we expected - make sure you request/pay for it. Cleaning standards of the accommodation were a bit below expectation - perhaps in light of the early check in. The water slide should be open more often.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful calm clean hotel
Stayed 3 nights in Feb 2024

8/10 Good

Gavin

Liked: Cleanliness, room comfort
Nice but didnt tell us most facilities were closed
This is a lovely location with nice restaurants and the beach only a few minutes walk away. It is not a 'lively' hotel which was perfect for us. The restaurants food was nice and staff are polite. Our only issue was that when we arrived the reception staff told us 'The Edge' bar was closed which was a real shame as the view from that part of the hotel is stunning, then we wanted to get a massage as advertise on their website and were told they didnt have a masseuse on site anymore, then half way though our holiday they closed the pool for maintenance work which should have only taken 3 days.....after 4 days it was no where near complete and the pool was still closed. This was really disappointing. They did offer access to another hotel pool but we wanted to be close to our room as my partner wasn't feeling 100%, so this wasn't really good enough. If we'd of know all this we probably wouldn't of booked with them!!
Stayed 7 nights in Dec 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quiet area no loud music/loud bars. Beautiful ocean front but no beach. Apartment was clean but no air conditioning.We went in mid Nov so it wasn’t too hot
Stayed 7 nights in Nov 2023

8/10 Good

dawn

Liked: Cleanliness, room comfort
Hotel with a lot to offer
The Pearly Grey has a lovely outside environment. The pool and loungers were very clean and we had plenty of choice. There is a lovely cocktail bar that has a stunning sunset view. Had lunch in the bar area and it was tasty and well presented. Staff in the bar and restaurant were pleasant and helpful. It was great that they were so thorough with the cleaning outside every morning, and they were, but the cleaners woke me every morning at 7.30 am as we were sleeping with all the doors ope as the room was very warm. The main downside for us was the rooms not having air conditioning. This made it very difficult to sleep, there were fans in the room but did not really help at all. We had a lovely lunch which tasted fresh and was well presented. The evening meal was not great to be honest. I got 4 wrinkly potatoes instead of the fries I had ordered and the chicken was tough, tasteless and did not really taste like fresh chicken. My husbands mashed potatoes tasted like they were powdered. I am not convinced they had not forgotten about us, we were thinking we were at the end of the service as throughout the holiday saw some lovely meals being presented.
Stayed 7 nights in Oct 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, room comfort
Always a pleasure
Some great new features are being added, the new pool is excellent as are its surroundings. The place is always immaculate staff are superb.
Stayed 2 nights in Oct 2023

10/10 Excellent

SANDRA

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, rooms well equipped only problem no air conditioning
Stayed 7 nights in Jul 2023

10/10 Excellent

yvonne

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Tina

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Donna Marie

Stayed 5 nights in Mar 2023

8/10 Good

ANTONIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment that was originally booked through ebookers was not like the photos but reception (William) was extremely helpful and managed to reaccommodate us a few days later to a bigger, brighter apartment.
Stayed 7 nights in Mar 2023

10/10 Excellent

Tomas

Great ocean views
Beautiful apartments on the cliff with beautiful ocean views… sunset views are amazing But then it has some issues: Hot water in the apartment runs out fast… -not good if you take longer showers … ( it has some old type boiler , which runs out of hot water fast) There is No on-site parking, so you have to look where to park on street Gym only open till 5pm… Also hotel checkout time is 10am! …- unusual and way too early for Tenerife/spain (usually check out time is midday/12pm)
Stayed 4 nights in Feb 2023

8/10 Good

Emma

Liked: Cleanliness, room comfort
Lovely hotel in quiet area
Lovely apartments in a quiet area. Several good resturants within walking distance. Our room did not have air conditioning and didn't have a great view. It also was noisey early in the morning. However, the staff were lovely, the view of the sunset was amazing and there was plenty of sunbeds available both at the pool and on the deck. Overall we had a good stay here and would consider staying here again, although we would opt for a different room.
Stayed 7 nights in Jan 2023

8/10 Good

shoshana

Travelled with group
Liked: Cleanliness, amenities
It was very quiet and the pool outside are is gorgeous especially at sunset. At night though, everything shuts down early at about 9 pm. One cant play ping pong, pools or use the pools after 9 pm.
Stayed 4 nights in Jan 2023

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing with beautiful sea view.
Stayed 5 nights in Jan 2023

10/10 Excellent

Graeme

Liked: Cleanliness, room comfort
2nd Great Weekend Stay
Great weekend stay in a comfortable, well equipped Apartment. Great restaurant, enjoyed an evening meal with entertainment plus a Brekkie. All staff very pleasant & efficient.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, room comfort
Amazing staff, room met all my expectations
The reception staff here were outstanding and very helpful. The room met my expectations precisely
Stayed 3 nights in Aug 2022

8/10 Good

Ocean Milla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pearly Grey is a sweet little hotel in a gorgeous neighbourhood. We enjoyed the stay and there was a lot of good, but a few minor cons. Front desk staff are kind. Parking is luck of the draw... Sometimes you get a spot (free) or sometimes you have to walk 5-10 mins from another street. We were not the usual clientele —young Canadians. The Quo restaurant is kind of mediocre, and service was friendly but disorganized. Our room was cute, we paid extra for the seaview balcony, which was my favourite part... but the bed is in need of replacement—felt old and springy. Kitchenette was fully stocked and there is a solid grocery store just 2 mins away by walking. The entertainment coming from the downstairs restaurant every night was so cringey, several different performers doing the same tracks from the 80s over and over again, night after night lol. Seemed like fun for some but not for us, but I appreciate that they are supporting local artists and performers. Overall, we had a great stay and I would recommend Pearly Grey to a friend, especially for the location.
Stayed 9 nights in Jun 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, room comfort
Nice quiet area friendly helpful staff.
Nice stay. We paid for an upgrade to a two bedroom which was better and had much nicer views. Our first room although nice was on ground floor and a bit dark
Stayed 5 nights in Apr 2022

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022

10/10 Excellent

yvonne

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2022

10/10 Excellent

Howard

Stayed 3 nights in Feb 2022

10/10 Excellent

margaret Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very clean very polite staff what is there not to like
Stayed 8 nights in Jan 2022

6/10 Okay

Verified traveller

Disliked: Room comfort
Noise but friendly staff
A lot of loud noise almost each morning close to the reception area making sure you wake up a few hours earlier than what you had wished for. Friendly staff, especially the safety guard by the pool. Check-out at 10am is not appreciated.
Stayed 7 nights in Jan 2022

10/10 Excellent

Daniel

Liked: Room comfort
The pearly Grey have lovely appartments every thing you need like a home from home. There was one fault there checkout time is very early 10 o clock our flight wasn't till 19:30 so we had to pay 10 euro an hour for 4 hours and its a bit far out from Tenerife south airport it costs about 40-45 euro in a taxi. Not a lot in Callao Salvaje few restaurants and very few shops so we spent our holiday on the local bus up and down to las America and los christianis which took an hour journey each way when the bus did come
Stayed 5 nights in Nov 2021

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Second return
Not much around the hotel very few restaurants Hotel very quiet no music around the pool But overall had a good stay hotel staff all good can’t do enough for you. Remember this hotel runs for the very mature guest who might stop a long time to avoid the British weather.
Stayed 7 nights in Sep 2021
Response from Pearly Grey Team on 17 Sept 2021
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us. Hope so see you onsite again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Excellent stay, super friendly staff, clean and cared for accommodation, quiet, grweat sea view, and literally 100m away from the restaurants, bars and supermarket.
Stayed 7 nights in Aug 2021
Response from Reservations department on 15 Aug 2021
Thanks so much for taking the time to share your kind comments! We hope to see you onsite again soon!

2/10 Terrible

Verified traveller

Disliked: Amenities
Stayed 7 nights in Mar 2020

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 7 nights in Feb 2020

6/10 Okay

Sam, Jersey, Channel Islands

Travelled with partner
It was clean but the British staff had attitude. When abroad we like to be attended by local people not British - we might as well have stayed at home.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff and the cleanliness was fabulous
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was greatly & was the perfect place to go with our toddler
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the pool it be frio
Nice clean rooms and public areas, friendly staff, excellent maid service. Pool empty most of the time as although it's heated? NOT to a decent temperature. Regular client's confirmed colder than normal. I measured at 21.5c and reception said normally heated to 23c which is still too cold so take your wetsuit.
Empty at 14:00 sun's out its lovely and hot I wonder why.??
Stayed 1 night in Jan 2020

10/10 Excellent

Anita H.

Liked: Cleanliness
We have had an amazing holiday all ready looking to book for next year.
Wonderful place to stay, staff amazing, so clean, and very relaxing , defenitely coming back next year x thank you
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location . Staff friendly and helpful. Lovely apartments kept very clean .
Stayed 7 nights in Nov 2019

4/10 Poor

Nicole, Boulder, CO

Business traveller, Travelled with partner
Liked: Cleanliness
The property condition was great, the pool lovely and the room with a kitchen was nice. We were only given one thin sheet for the bed, no comforter or blankets. When asked for an additional blanket they just gave us another sheet. Their check out time is very stict and they refused to work with us for a later check out. The worst thing was every night they had a performer in the pool/restaurant area until late at night and our room was on the first floor, close to this noise. With no A/C, we needed the back door open for the cool breeze, but it was very noisy.
Stayed 2 nights in Nov 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Good As It Gets.
Relaxing holiday , staff and fellow guests made our vacation one to remember and hopefully repeat. Could not fault our time spent here, lovely quiet location with low key restaurants. Thank you so much to all the staff.
Stayed 11 nights in Nov 2019

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific little retreat right on the ocean front
A very pleasant stay. Room was bright, spacious and super-clean. The pool was very nice, plenty of sunbeds. A decent happy hour period daily and stunning views across the Atlantic. The only gripe was the lack of privacy in the bathroom owing to the room's rather wacky styling in that area. Not a deal breaker though. Perhaps better than anything was the pleasant nature of all of the hotel's staff who are very welcoming. A terrific little retreat right on the ocean front. Excellent.
Stayed 3 nights in Nov 2019

10/10 Excellent

Nadene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

8/10 Good

Monir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
very very nice.....
everything is nice but room was GF , can`t see the nice view , so next time when we book room online place tell us abute room that you fix for us, Thanks,
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The studio is good size, clean. However, it is extremely hot even at night, when outside temperature is cooling off. My studio is next to the outdoor pub,so it is a bit noisy in the early morning as the cleaner starting clean around 8am, you will always wake up. In the day time, you cannot raise your curtain, if you need any privacy, as all the customer in the pub are literally just outside your balcony. Plus, there is hardly a good view of sea. I tried to book parking space 1 day before my trip, was told I have to pay extra for it, even that, I didnot get parking space as they are all booked out, so have to park in the street or seaside which is a around 10 minutes walk away. Apart from that, the staff are all very friendly and professional. So the reason for the rating is only because of condition of studio, not the staff.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were staying in a £200 a night villa that had some hygiene issues. Found a suite here for a third of the price and it was excellent. Staff very welcoming. The only thing we could fault was the other guests - one particular (sadly) British family of which there seemed to be 3 generations and they made the pool area unpleasant for others to use on multiple occasions. Also returned to the hotel drunk at 1:28am. We complained about them but the hotel staff whilst sympathetic were unable to do anything.
Stayed 5 nights in Aug 2019

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Visit
Great location, very friendly staff and great food. We returned again this year with friends after our 1st visit last year
Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The apartments were very clean and the rooms was comfortable. Nice place for a weeks stay without the hustle of a large hotel.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 15 nights in Jul 2019

10/10 Excellent

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay As Usual!
Totally relaxing place to stay, all of the staff at Pearly Grey are so cheerful and helpful. The pool/sunbathing areas are excellent. We had a few meals on site which were good and there are half a dozen other restaurants all with in walking distance which are lovely too.
Stayed 7 nights in Mar 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pearls Gris
We were greeted in a friendly professional way. Room was good and facilities good.
Stayed 5 nights in Mar 2019