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Reviews of Royal Sun Resort

4.5 out of 5
Royal Sun Resort
C/ Geranio, 16, Los Gigantes, Tenerife, Santiago del Teide, Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 169 out of 298 reviews" "
Rating 8 - Good. 102 out of 298 reviews" "
Rating 6 - Okay. 18 out of 298 reviews" "
Rating 4 - Poor. 6 out of 298 reviews" "
Rating 2 - Terrible. 3 out of 298 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marianela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great to have a washing machine in the apartment. Great balcony for sunning. Large, with kitchen. Great place to recharge.
Stayed 2 nights in Mar 2024

8/10 Good

Naomi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice with stunning view. Donna at reception is professional and friendly at checkout and checkin. However I had issues with noise from maintenance work for 3days and water shortages. Which was frustrating. The activites at the pool was engaging with friendly coordinator. All in all 7/10
Stayed 6 nights in Feb 2024

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, room comfort
One night stay .
Only stayed for one night . Very nice . Ive stayed before and would definately stay again .
Stayed 1 night in Jan 2024

6/10 Okay

Nigel

Liked: Cleanliness
Disliked: Room comfort
Stayed 8 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Jolanta, Vilnius

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were suprised in a good way on the hotel. Beautiful panorama of Los Gigantes from huge terrace, rooms spacious, all necessary equipment in kitchen.
Stayed 7 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

10/10 Excellent

Julie Theresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property has incredible views from the rooms as it is high up the mountain in Los Gigantes. You can walk to and from the town/marina in about 18 minutes, (longer coming up) but taxis are cheap enough if you need a lift. It was fairly quiet when we were there so plenty of sunbeds if necessary and the pool wasn't too busy either. The rooms were lovely and spacious and the kitchen was well equipped. The balcony area was huge with 3 sunbeds, a table and chairs and a rail for drying things so suited us immensely. We used the mini-market a few times which although a bit more expensive, was very useful when we couldn't find the energy to go back out again. Overall a lovely hotel, you could stay up there if you had all inclusive and not need to come out but you would them miss out on the lovely town of Los Gigantes and the day trips from the marina. We hopped on a local bus and for just over 16 euros went to Los Christianos for the day but we much preferred Los Gigantes as it is much more scenic and less touristy.
Stayed 7 nights in Sep 2023

10/10 Excellent

Stacey

Stayed 7 nights in Sep 2023

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Aug 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had an excellent stay in lovely clean hotel and marvellous apartment
Stayed 8 nights in May 2023

10/10 Excellent

Valentina

Stayed 2 nights in Nov 2022

10/10 Excellent

john axel

Stayed 1 night in Sep 2022

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovel hotel. We had a two bedroom apartment, which was spacious and well equipped. The balcony was huge and there were sun longers and an outdoor dining table. The sea views were stunning. The apartment we stayed in was a little dated and would have been the original 80s kitchen and shower room...though would have been high quality when first fitted and was still in good condition. The pool area was where we spent most of our time. This area is outstanding. The pool bar was also very reasonably priced. Joe, the entertainer was an absolute star. There were activities all day which he ran for the children and parents. Paddle board yoga in the pool was probably the highlight. There are two restaurants in the hotel: one is fine dining and has an outstanding reputation, though we never ventured in. The other restaurant serves a buffet in the evening which we went to on one occasion and we were very impressed with the quality and quantity of food on offer. We would definitely go back.....
Stayed 8 nights in Mar 2022

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean, the size of the balcony in the room and views from it were beautiful, the food in the restaurants was great. Although usb ports for charging phones would have been a nice inclusion; the room contained anything else you could possibly need. The temperature of the pool and the rooms in march were definitely a little cold in the morning and at night, but everything heated up by the afternoon. The only real issue of the resort is the walk from it into town; not only is it long, but whilst we were visiting there was loud ongoing construction of a new property down the road making for a less than pleasant walk.
Stayed 3 nights in Mar 2022

10/10 Excellent

Ethel, New York

Stayed 7 nights in Nov 2021

6/10 Okay

Daniel

Stayed 14 nights in Sep 2021

4/10 Poor

Simona

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The check in took an incredible long time (the longest ever at a hotel) and the reception lady was not very helpful or welcoming. I have book via expedia and was supposed to have 2 bathrooms, but the apartment ended up to have only one and no extensible sofa as in the description. The only good point of this hotel was the breakfast and the staff attending it (really nice and helpful). At the check out, again the front desk experience was very “unique “ and I was refused to be given a bill.
Stayed 2 nights in Sep 2021
Response from Royal Sun Guest Relations on 13 Sept 2021
Dear Simona, Many thanks for taking the time to write your review. We are sorry to hear that check in took longer than usual. This is due to the amount of information and instructions given because Covid-19 prevention, sorry. As per your bill, and already explained on departure, you´ll need to ask for a copy of it directly to Expedia, which is the company that you have paid when making the reservation. Thanks, aging, for choosing us and we look forward to hosting you once again in the near future. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel sits high on a cliff and faces the ocean, so whether you are in your room, the pool area, or a restaurant you always have a beautiful view.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Royal Sun Resort is a lovely hotel, with friendly and helpful staff. Our apartment was big, clean, and very well equipped. The terrace was large , the hot tub was spacious, and the views....AMAZING! A panoramic view of the ocean, marina, and cliffs! The nearest beach, Los Guios, is quite small, but is spectacular.
Stayed 8 nights in Aug 2021

10/10 Excellent

SIMON

Travelled with family
Liked: Cleanliness, room comfort
Summer trip
Great big room with giant terrace. Superb views. Staff really helpfull. We hired a car which I would highly recommend as the Hotel is in a quite location.. I'd have no problems at all going back.
Pool
Sunset from balcany
Photo from Balcony
Photo from Balcony
Stayed 8 nights in Aug 2020
Response from Mark on 28 Aug 2020
Hello Simon, thank you very much for your nice comments.

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

oleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place with a view
Location and layout of hotel is outstabding. All rooms have oceanview with amaizing view of Los Gigantes mountains. We stayed at this place 2015 and 2020. The view is still there:) but hotels need a bit of a work. Bit better towels and linnens. Slight smell in the room. To the owners. If you guys address towels and linnens your place is unbittable in Los Gigantes. The view and terraces are breathtaking.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Great location. Good size rooms and exceptional hotel staff.
Stayed 7 nights in Feb 2020
Response from Mark on 16 Feb 2020
Thank you very much for your nice comments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Gorgeous apartment. It’s a lovely walk down hill but a bit more of a struggle up hill but it didn’t put us off as the views are fantastic.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable apartment with outstanding views. The staff are extremely helpful and efficient.
Stayed 11 nights in Nov 2019
Response from Mark on 26 Dec 2019
Hello Veronique, thank you very much for your comments, much appreciated.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
On a Cliff with a great view 😍 will come back the front desk a treat love them
Stayed 10 nights in Nov 2019

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Mark on 5 Nov 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Linda

Panoramic views
for 1 night stay, check in room after 3 p.m, out following day 12 midday, is not 24 hours and is very expensive for less time. awkward. lovely views, staff polite
Stayed 1 night in Jul 2019

2/10 Terrible

Bassima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing.
My husband and I had disappointed experience for so called 4-stars hotel. To start with the additional 3 euros for using the safe and 20 euros deposit for using the pool towels. The location has a nice view except the construction business outside the hotel which blocks the entrance and the cars coming close to the gate. Room service is minimal unless if you run behind them and ask for proper service. Room was very old, appliances were broken, Internet was bad. The suites has a gab to the passage area that we could hear every movement either by children running around or a long loud conversation by the housekeepers. We had a surprise, unannounced visit by two internet technicians to the room without permission.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, spacious apartment, modern room facilities.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The views are stunning. Our 3 bed apartment was well decorated and very clean. The showers were powerful and the beds were very comfortable. Things that could be improved: more drawer space (there was none);a guide to how to use the equipment in the apartment (your only option is to ring reception); provide a few dishwasher and washing tablets; improve reception - staff were not always helpful.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for 4 weeks, so very pleased with the hotel. Had a large balcony overlooking Los Gigantes and Habour and Tennis courts There is building work in area short term Overall no problem. Hired a car which is best Overall I would return next year
Stayed 28 nights in Jan 2019
Response from Mark on 6 Mar 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here twice in accommodation that has a very large balcony with table, chairs and loungers and a beautiful view of the sea to the front and the cliffs to the side. We had a kitchen with oven, hob, microwave, fridge, kettle and toaster and coffee machine. As well as a shop on site, there is a big Aldi and smaller supermarket within walking distance. You are situated high up so walking down to the bars, marina, mini golf, pool complexes etc needs an amount of basic fitness - but we enjoyed the exercise and factor it in! Car hire is easy and we hired a car to explore and to visit Mount Teide which is worth a visit.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern clean apartment with everything you needed for a self catering holiday, we were also given an upgrade which was a lovely surprise and made our stay. The dishwasher was broken and full of dirty water when we arrived but was resolved quickly after reporting it. Reception staff were great and breakfast was also very good. Pool was a little small but that was fine. Views from the balcony were amazing.
Stayed 4 nights in Nov 2018

10/10 Excellent

annabel, devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it will go again can't wait its our second time and just as good as the last
Stayed 7 nights in Oct 2018
Response from Mark on 17 Oct 2018
Thank you very much for nice review

10/10 Excellent

Addie, Cincinnati, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the ocean and cliffs. Wonderful staff. Spacious suite. All nicely updated with contemporary furnishings, flooring, kitchen, and bathrooms. Quiet location. I can’t say enough good things.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time visitors, excellent stay.
Second visit to this lovely Hotel. Had organised a personal transfer for me and my wife through The Royal Sun; driver was waiting for as as soon as we left the arrivals lounge and the journey took approx 40 min. Check in was quick and efficient but as we were a little early arriving our room wasn't ready so we went to the pool bar for a drink while we waited. Our room (420) was located on the right hand side of the hotel as you look at it and well away from the ongoing room renovations which are on the left hand side of the property. The room and kitchen area was well equipped with everything you'd expect from a SC apartment; a large bathroom with a huge walk in shower and lots of complimentary toiletries. The large balcony was well equipped with 3 sun loungers and a table with 4 chairs offering stunning views of Los Gigantes Harbour and the Atlantic Ocean over to the island of La Gomera. We booked independently (Self Catering) and so didn't experience the restaurants available (there are plenty of excellent places to eat out of an evening in Los Gigantes and Santiago which are walkable.
Stayed 7 nights in Jun 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018

10/10 Excellent

Steve, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Sun experience
You cannot really fault the hotel. One or two nigerly things,no ice trays in the freezer and no small tables outside on the veranda for drinks etc otherwise no complaints
Stayed 5 nights in Apr 2018
Response from Mark on 24 Apr 2018
Hello Steve, thank you very much for your rating, hope to see you again as our guest. Best regards.

8/10 Good

mhairi, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First family holiday
Booked an apartment room so we could stay up while our baby napped.... lovely apartment and big balcony. Breakfast staff were so lovely and friendly, especially with our baby and we had a fab relaxing time
Stayed 10 nights in Nov 2017

8/10 Good

Ian, Staffordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“What a View”
Based on a recommendation from a friend, we chose Royal Sun Resort for our first visit to Los Gigantes. The hotel proved to be a very good choice. We loved the location on the top of the hillside, beneath the towering cliffs. We enjoyed the walks up and down the hill, but chose to get a taxi (3-4 Euros) in the evening after a few drinks and dinner. The views from all rooms/apartments are truly stunning. From our balcony (Room 119), we could look out over the town and harbour of Los Gigantes, and over to the island of La Gomera...fabulous!! The apartments are spacious, comfortable, and very clean. Huge, comfortable beds in the bedrooms, with ample wardrobe spaces. Lounge, complete with 3-piece suite, and flat screen TV (with all four UK terrestrial channels). A functional kitchen with adequate self-catering facilities. The bathroom was large, complete with bidet, and walk-in shower. The staff are brilliant. Friendly, helpful, and thoroughly professional. Our accommodation was on a bed & breakfast basis, and we really enjoyed the buffet breakfasts in the dining room. The choices were endless, freshly prepared, and constantly replenished. We enjoyed our stay, and hope to return to the resort again in the future,
Stayed 7 nights in Nov 2017

8/10 Good

geevee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with good facilities. Playground being renovated so limited activities for the kids. The food was good but choices could be expanded and not be as repetitive particularly at dinner time. Hotel needs to do something about the flies.
Stayed 7 nights in Aug 2017

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views in Los Gigantes. on the slopes,
Wendy was an amazing reception staff when we checked in . She is British and fully understood our needs and very friendly. A great start to our hotel stay. When she was off duty the other hotel staff was less enthusiastic and seems bored at times. The room we got was amazing , newly renovated and the balcony was huge. Overlooking the whole of Los Gigantes with amazing views over the sea. We wanted somewhere quiet and this has been the perfect hotel for us. Even got bath robes, slippers. Room cleaning everyday which was welcomed, some other hotels only do this every few days. The indoor pool was great for the kids and we swam every day. All in all very happy and impressed with the whole hotel. Will definitely go back next time in tenerife.
Stayed 7 nights in Jul 2017
Response from Mark Akkerman on 19 Aug 2017
Thank you very much for your nice comments.

8/10 Good

Maria, f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views of the cliffs and ocean
We had a fabulous time at the Royal Sun, a range of flexible dining prices and reasonable prices for drink. Views were amazing, set in the hillside you can lay on your sunlounger overlooking the ocean. Lots gigantes is a nice base with a range of bars and restaurants without being too noisy. Plenty of trips and activities if wanted. We went diving with seascuba with 3 teenagers children and had a great experience. Would go back again
View from our apartment
Diving with seascuba
Georgous sunsets
Hot tub on the balcony

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super views and very large rooms.
Excellent views of the cliffs. Very large room and balcony. It has everything in the big apartments. Very relaxing resort and popular. Those who don't like hills or inclines may want to use the many local taxis. We found it all ok even with shopping. Supermarkets are close by at the top and if you have no hire car then there are two within 10 mins walk. There is one on site too. The gym was good for a work out.