Outdoor pool

Reviews of Baymont by Wyndham Terrell

2.5 out of 5
Baymont by Wyndham Terrell
1604 State Hwy 34 South, Terrell, TX

Reviews

6.6
Rating 10 - Excellent. 42 out of 188 reviews" "
Rating 8 - Good. 45 out of 188 reviews" "
Rating 6 - Okay. 41 out of 188 reviews" "
Rating 4 - Poor. 34 out of 188 reviews" "
Rating 2 - Terrible. 26 out of 188 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant transaction was smooth very nice people
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Guest,Thank you for your positive feedback regarding the staff and the smooth transaction. We're delighted to hear that you found the team to be very pleasant and kind. We appreciate your kind words, and we hope to continue providing excellent service on your future visits. Sincerely,Hotel Manager

10/10 Excellent

Cesar

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023
Response from Hotel manager on 28 Oct 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

James

Stayed 2 nights in Sep 2023
Response from Hotel manager on 28 Oct 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean had plenty of truck parking, so quiet and safe and had some dining options in walkable distance. They have basic continental breakfast scramble eggs and waffles.
Stayed 1 night in Sep 2023
Response from Dear Guest, Thank you for taking the time to shar on 21 Sept 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be clean and enjoyed the convenience of our truck parking. It's great to know that you felt safe and found dining options within walking distance. Additionally, we're pleased that you liked our continental breakfast offerings, including scrambled eggs and waffles.We appreciate your feedback and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to let us know.Sincerely,Hotel Manager

8/10 Good

Kim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Kim,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will not be disappointed!
I was starting to change my mind about staying here after reading reviews but we decided to try it out! We were not disappointed! We stayed here with our three kids. There was enough room for all of us and our luggage. The pool was so clear that we thought the cover was on it. The pool did not smell like bleach. The front desk people were so polite and helpful! Check in and check out we’re quick! Breakfast was delicious. They have a waffle maker.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Jul 2023
Dear Catherine,Thank you for sharing your positive experience! We're delighted to hear that you and your family had a great stay at our hotel. We aim to give every guest a positive experience, and we're glad that you enjoyed your stay. We hope you'll visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 29 Jun 2023
Dear Martha,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be very clean and quiet. We hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

2/10 Terrible

Gustavo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was charged twice ( did get a refund after speaking with manager) room had terrible smell, receptionist had an attitude.
Stayed 1 night in May 2023
Response from Hotel Manager on 6 Nov 2023
Dear Gustavo,We apologize for the billing error and the inconvenience it caused. It's good to hear that you were able to get a refund after speaking with the manager. However, we're sorry to hear about the unpleasant room smell and the receptionist's attitude. Your feedback is important, and we will address these issues to ensure a more positive experience for our guests in the future. Thank you for sharing your concerns, and we hope you might consider staying with us again once improvements have been made.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service
Clean and private
Response from Hotel Manager on 2 Mar 2023
Dear Linda,It is indeed a privilege to serve guests like you.We are glad that you liked the cleanliness and hospitality.Your good words shall encourage us to serve our guests even better.Looking forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

RAYMOND Bruce

Disliked: Amenities, property conditions & facilities
convenient to the people I was visiting. Wont stay there again
Response from Hotel Manager on 11 Mar 2023
Dear RAYMOND Bruce,Thanks for the visit. Please accept our apologies for your dissatisfaction with our service and hospitality. The problem areas detected during your stay will be improved to the best of our abilities. We hope that you will give us another chance to serve you again.Sincerely,Hotel Manager

10/10 Excellent

Karla

Stayed 1 night in Nov 2022
Response from Hotel Manager on 11 Mar 2023
Dear Karla,Thanks for the stay and the great feedback for giving us a 5 out of 5 ratings. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Martiniana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 4 Nov 2022
Dear Martiniana,I'm sorry to learn that you are dissatisfied with your recent stay. The matters you have brought to our attention will be investigated and appropriate actions taken. Please feel free to contact us if we can ever be of assistance during your next visit.Sincerely,Hotel Manager

6/10 Okay

Terry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioner nob was broken and needed to call the front desk to fix it. Bathroom tub spout was broken, beds were hard and uncomfortable and people outside late screaming, and hollering
Stayed 1 night in Sep 2022
Response from Hotel Manager on 4 Nov 2022
Dear Terry,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Hotel Manager. on 23 Aug 2023
Dear Claudia,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Loraine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given had not been cleaned! Bed was not made, used towels were on bathroom floor. Desk clerk said, “I just work here.” Second room was acceptable. Breakfast was very limited. We have stayed at other Baymont hotels in the past and were satisfied with them, but the Terrell Texas Baymont needs serious attention. Our experience will make us far less likely to stay at another Baymont in the future.
Stayed 1 night in Jul 2022
Response from Hotel Manager on 4 Aug 2022
Hello Loraine, Thanks for the stay and giving us the feedback. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon. Sincerely, Hotel Manager.

8/10 Good

FELIX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No handles on the shower. Dangerous. Had to hold on to the towel rack to get in and out of the tub.
Stayed 1 night in Apr 2022
Response from Hotel Manager on 12 May 2022
Dear Felix, I want to personally apologize for the experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. Looking forward to seeing you back again. Sincerely, Hotel Manager

6/10 Okay

Jacqulyne

The lobby smelled bad
Stayed 1 night in Apr 2022
Response from Hotel Manager on 12 May 2022
Hello Jacqulyne, Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again. Sincerely, Hotel Manager.

4/10 Poor

Billinda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Musty
I paid but ended up not staying. Smelly, old and run down
Stayed 1 night in Apr 2022
Response from Hotel Manager on 12 May 2022
Dear Billinda, Thank you for choosing us and the feedback. Our apologies for all the issues and the unsatisfactory stay. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again. Sincerely, Hotel Manager.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay
Stayed 1 night in Apr 2022
Response from Hotel Manager on 16 Apr 2022
Dear James, Thank you for sharing your stay experience with us. We are glad to hear from you that overall, you had a nice stay with us. Please visit again. Regards Hotel Manager

6/10 Okay

Dawkins

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Basic but still a little expensive. Half used shampoo and little else. Good location for our volleyball tournament.
Stayed 1 night in Mar 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Judy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated for hotel by Wyndham. I expected more. No Bible in room for me to read.
Stayed 2 nights in Jan 2022

10/10 Excellent

charelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

4/10 Poor

Teresa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was under construction but you could telm that is wasnt being cleaned properly. Got a non-smoking room and it smelled like cigarette. Haven't had an issued with a room until this reservation.
Stayed 1 night in Oct 2021

6/10 Okay

Lorraine

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Kim

Stayed 1 night in Oct 2021

6/10 Okay

Kenneth

Travelled with family
Disliked: Property conditions & facilities
Over priced, pool bottom peeling, tub needs resurfaced. Continental Breakfast is minimal.
Stayed 2 nights in Oct 2021

4/10 Poor

Rebecca

Travelled with family, Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom had 2 dead spiders and pubic hairs on the floor. The caulking in bathroom was so old it was hanging off the tub. There was no blanket on the bed. 2 tiny pillows. Generally just dirty looking, perhaps because it was old? I would NOT stay here again.
Stayed 1 night in Sep 2021

8/10 Good

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location of the room. Could have been cleaner and definitely could have been updated.
Stayed 1 night in Sep 2021

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This was a wonder stay and very kind and helpful staff. Clean, spacious room. Made my stay very comfortable.
Stayed 1 night in Sep 2021

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice for a quick getaway…nothing fancy, but staff was polite and helpful. Rooms were quiet and clean. Some renovations had been done and hopefully more are in the works. Furniture was old and should be replaced. But overall, it was a good experience.
Stayed 2 nights in Sep 2021

8/10 Good

LASHONDA

Liked: Cleanliness, staff & service, amenities
Nice & secluded! Quiet. Very friendly & hospitable staff!!!
Stayed 2 nights in Aug 2021

8/10 Good

James

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Some very nice people are trying to whip an old property into shape..
Stayed 1 night in Aug 2021

10/10 Excellent

Johnathon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trail ride cowboy
Everything was amazing, front desk clerk was super nice and housekeepers was wonderful. New carpet excellent service. I'd go back anytime!!!
Stayed 2 nights in Aug 2021

10/10 Excellent

Keyanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Lauretta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot needs to be repaved. Room was nice. Kleenex and toilet paper were very rough. Couch was not supportive, you sink when you sit on it. Good microwave and fridge and tv.
Stayed 1 night in Aug 2021

6/10 Okay

Joseph

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Associate was very nice and friendly.
Stayed 1 night in Jul 2021

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Not enough towels to slow to get more towels the curtains broken had to buy claps to keep curtains closed. We 4 adults in room bathroom door was almost impossible to close and open. Our luggage had been gone through but nothing was but some fruit we had on table to told front desk he told fruit must have been bad, I told him that we had just bought the fruit before we left room
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean ,nice room,
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great the room was clean but in poor repair. The shower was a disaster. The bed was comfortable, which is huge when you are traveling! The breakfast area was ok no drinking cups. This place needs a lot of TLC and a carpenter.
Stayed 1 night in Jun 2021

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Jun 2021

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and great for those that need mobil assistant
My parents were on a cross country road trip so I got this room for them, they loved it.
Stayed 1 night in May 2021

4/10 Poor

Mark

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was unbelievable and dirty. I wouldn’t even take a shower in that tub. Will never stay there again!
Stayed 1 night in May 2021

8/10 Good

Jerry

Business traveller
Liked: Staff & service, room comfort
Ok
Rooms need updating by professionals lol. Other than that staff is courteous place is quiet. Great night sleep.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Seemed kind of sketchy during the day with the element that was around but hotel is well lite at night and had no problems
Stayed 1 night in May 2021