Tertsa Holidays

For me this was a near perfect set up if you want to relax and unwind, having a collection of villa's rather than a single building means it doesn't feel cramped, likewise being spread out over a big site meant you rarely felt you had to worry about getting a space by the pool like you can at other places. The staff could not be more helpful, most of the extras food and drink where good value and a mini market onsite meant you could top up any supplies easily. No real negatives other than the "mocktails" were incredibly expensive compared to normal soft drinks but that is a choice I made equally the local town is VERY touristy and so don't go there expecting an authentic Greek experience. If I want to chill for a week by the pool in the sun this would be top of my list.

First time visiting Crete and had a wonderful experience not least because of our fantastic stay at the Mirabello Bay Luxury Resort. Starting with the amazing customer care given by everyone right from the reception welcome to housekeeping and the restaurant staff. You truly feel they all aim to create the best guest experience and prioritise taking care of their guests. A special shout out needs to be given to Matthew, the concierge, who went above and beyond in every respect taking immediate care of any request and ensuring all of our requests were taken care of. There was nothing he couldn't do and truly made our trip the most relaxing and trouble free. In addition to the people, the location of the Mirabello Bay Resort adds to the incredible experience - it is truly a beautiful hotel with fantastic views across the bay and the most magical sunrises. Photos can never do justice to how spectacular the sunrise and sea views are. I would highly recommend staying at the Mirabello Bay and certainly look forward to being able to return.

The hotel, location and staff are top. We couldn‘t recommend enough this place! The hotel staff are always willing to help and solve. We fell ill and the staff quickly helped us find a doctor and also helped us cooking special food. They also immediately provided support with our booking, as a consequence of the mistake made by Expedia. Food was great and every day you can find something different, we were too unlucky we couldn‘t try them after we became ill, but even the diet food was great. We really enjoyed our trip there and of we were to go back, we would certainly do it to this hotel.

The hotel was very well laid outand the staff were excellent. We had an issue with the room but as soon as we spoke to reception our room was changed. The only niggle (very small) was there no hotel information in the room so we did know for example when the hotel had a gala night.