El Paso Hotel Guide - The Fountains at Farah hotels in El Paso, United States of America.

"We called the hotel and asked if we could check in early (1.5 hrs early) but we were told it was going to be a $45 per hour fee. We got there 10 minutes early but we were told our room wasn’t available because it wasn’t clean and to come back at our “regular check in”, my husband told them that was in 10 minutes and they said to come back in 10 minutes. After waiting 10 minutes we were told to come back 2 hours later because there wasn’t a room available for us!!!! We drove over 7 hours and wanted to rest but we were given the runaround. Would we have gotten a room if we paid an extra $90??? Make it make sense! "

"Manager was super nice "

"Breakfast can get better"

"Good "

"Staff was very friendly. Nice rooms, beautiful lobby."

"Nice clean hotel. Good service. "

"To start off the sink water wouldn’t go down. The heater didn’t work and it was extremely cold. I had a baby and we couldn’t sleep well. The two nice cause it was cold and at the moment they said that they didn’t have anyone to go check out the heater also I left my flat iron there and no one has returned my call"

"I wouldn’t stay here it’s run down and it smells the water come up in the sink and it’s brown and it stink. I didn’t take a bath I checked out and went to another hotel "

"Our toilet in our room did not flush, there was no conditioner or body wash in our room either. When we spoke to morning manager about the issue he didn’t seem to care "