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Reviews of Van der Valk Hotel Den Haag Wassenaar

4 out of 5
Van der Valk Hotel Den Haag Wassenaar
Zijdeweg 54, Wassenaar

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 411 reviews" "
Rating 8 - Good. 201 out of 411 reviews" "
Rating 6 - Okay. 32 out of 411 reviews" "
Rating 4 - Poor. 12 out of 411 reviews" "
Rating 2 - Terrible. 10 out of 411 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Esmee on 12 Jan 2024
Dear Maria,Thank you for staying at Van der Valk hotel Den Haag - Wassenaar and that you took the time to give us a review.We are very happy to see that you have enjoyed your stay with us. Thank you for the high rating!We hope we can welcome you back another time in our hotel.With kind regards,EsmeeFront Office

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eline on 19 Dec 2023
Beste Josef,Hartelijk dank voor uw positieve review!Graag verwelkomen wij u nogmaals in ons hotel in Wassenaar.Met gastvrije groet,ElineFront Office

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.
Response from Esmee on 18 Oct 2023
Dear Michael,Thank you for your stay at Van der Valk hotel Den Haag - Wassenaar and that you took the time to let us know how your stay was.I'm really sorry to see that you did not have a pleasent stay with us and that you have experienced a lot of inconvenience from the renovation.If you want you can contact us on our email and we can discuss your situation.With kind regards,EsmeeFront Office

8/10 Good

Nancy

Travelled with group
Liked: Staff & service
Disliked: Amenities
We were disappointed that the grounds were Completely unusable and in such a state of disruption. I had intended to stay at your facility in Vorshooten which would have been a better environment. The construction was very noisy first thing in the morning by 7am. We really enjoyed the restaurant facilities and appreciate the birthday wishes for our friend our last evening in the dining room. The front desk staff was very helpful.
Stayed 3 nights in Jul 2023
Response from Melissa on 27 Jul 2023
Dear Ms. Nancy,Thank you for staying at Van der Valk Den Haag - Wassenaar.We appreciate you as our guest and we want to thank you for taking the time and inform us about your experience. Even though it is not as positive as we hoped, it is feedback that we can learn from and improve our procedures. We understand the inconvenience you have experienced during your stay, and for this we would like to offer our sincere apologies. Luckily the renovation will be completed in the nearby future, and we know it will be worth all the nuisances at the end.Hopefully, we can welcome you back after our renovation and exceed your expectations.With kind regards,MelissaFront OfficeVan der Valk Den Haag - Wassenaar

6/10 Okay

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but annoying
I had issues with my window being opened while i wasn't there and not closed again. The pod machines used for coffee are tempermental. I had issues with three machines.
Stayed 8 nights in Apr 2023
Response from Sonia on 15 Apr 2023
Dear guest, Thank you for staying at Van der Valk Den Haag - Wassenaar.We appreciate you as our guest and we want to thank you for taking the time and inform us about your experience. Even though it is not as positive as we hoped, it is feedback that we can learn from and improve our procedures.Hopefully, we can welcome you back after our renovation and exceed your expectations.With kind regards,SoniaFront OfficeVan der Valk Den Haag - Wassenaar

10/10 Excellent

Roberta

Stayed 1 night in Apr 2023
Response from Sonia on 15 Apr 2023
Dear guest,Thank you for staying at Van der Valk Den Haag - Wassenaar.We appreciate you as our guest and we want to thank you for taking the time and inform us about your experience. Good to read that your experience is positive! Hopefully, we can welcome you back after our renovation in our new hotel with new facilities.With kind regards,SoniaFront OfficeVan der Valk Den Haag - Wassenaar

10/10 Excellent

Jheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Front Office on 22 Feb 2023
Beste Jheri, Hartelijk dank voor uw overnachting bij Van der Valk Den Haag - Wassenaar.Wij waarderen u als onze gast en uw loyaliteit aan Van der Valk. Ook waarderen wij dat u de tijd heeft genomen om een beoordeling in te vullen.Het is erg prettig om te zien dat u zo positief bent over ons hotel!Wij hopen dat u ervoor openstaat om ons na de verbouwing nog een te bezoeken en hopelijk overtreffen wij al uw verwachtingen met de mooie uitkomst van de afgeronde verbouwing!Met vriendelijke groet,Front OfficeVan der Valk hotel Den Haag-Wassenaar

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Environment
We regularly use the Van der Valk when visiting family in The Hague. Even though it continues to be refurbished we use it because of the friendly efficient environment. Our request for a late sign out because of our evening flight to the UK was very much appreciated.
Stayed 2 nights in Jan 2023
Response from Front Office on 14 Jan 2023
Dear Mr. Slade,Thank you for staying at Van der Valk Den Haag - Wassenaar.We appreciate you as our guest and we want to thank you for taking the time and inform us about your experience. Even though it is not as positive as we hoped, it is feedback that we can learn from and improve our procedures.Hopefully, we can welcome you back after our renovation and exceed your expectations.With kind regards,Front OfficeVan der Valk Den Haag - Wassenaar

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Very disappointing stay!
The overall experience was not very good at all. Upon arrival, I was given a room that was quite dirty. Luckily I was able to get another room. During the night at around 3 a.m. there was a fire alarm. Everyone had to go outside. We stood there for about 30 minutes but what really bothered me is that no one from the hotel gave us any information, even when we asked.
Stayed 2 nights in Oct 2022

10/10 Excellent

Peter

Stayed 1 night in Oct 2022
Response from Robin on 23 Oct 2022
Beste gast, Hartelijk dank voor uw feedback. Wat fijn om te lezen dat u zo positief bent. Wij hopen u nogmaals te mogen verwelkomen in Wassenaar. Met gastvrije groet,

10/10 Excellent

Tasneem, Barking

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am looking forward to seeing the renovation when it has finished
Stayed 5 nights in Sep 2022

8/10 Good

Tanzia

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great!)
Stayed 1 night in Jul 2022
Response from Denise on 5 Aug 2022
Dear guest, Thank you for sharing your feedback! Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Nice, clean and calm. Really helpful staff. We brought our dog but had made a wrong booking through hotels, they quickly found a solution by switching around rooms and made the stay possible.
Stayed 1 night in Jul 2022
Response from Denise on 23 Jul 2022
Dear guest, Thank you for your feedback. We appreciate the time you have taken to inform us about your experience. It is good to read that you enjoyed! We hope to welcome you back in Wassenaar. Kind Regards

10/10 Excellent

Sreejith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at VdV
Decent hotel , close to Hague. Large rooms and comfortable bed. The steak at the restaurant was a bit dry but everything else was great.
Stayed 2 nights in Jun 2022
Response from Denise on 25 Jun 2022
Dear guest, Thank you for staying with us! we appreciate the time you have taken to inform us about your experience. It is nice to read that your experience has been generally positive. Thank you for the feedback regarding your dinner with us. We hope to reopen our brand-new hotel in May next year and welcome you back as guest. Kind regards, Denise Van der Valk Hotel Den Haag – Wassenaar

6/10 Okay

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Denise on 18 May 2022
Beste mevrouw Amelia, Hartelijk dank voor uw beoordeling en de tijd die u heeft genomen om deze te schrijven, dit waarderen wij zeer. Wij kijken ernaar uit u in de toekomst weer te mogen verwelkomen! Met vriendelijke groet, Denise Van der Valk hotel Den Haag Wassenaar

10/10 Excellent

Mark

Business traveller
Liked: Property conditions & facilities, room comfort
Recent stay
I have stayed at this hotel multiple times as it fully meets my requirements in location, friendly helpful staff and facilities
Stayed 15 nights in Jan 2022
Response from Van der Valk hotel Den Haag-Wassenaar on 13 Feb 2022
Beste meneer Mark, Hartelijk dank voor uw beoordeling, dit waarderen wij zeer. Het is erg prettig om te zien dat u zo positief bent over ons hotel. Wij kijken er zeer naar uit om u in de toekomst wederom te mogen ontvangen! Met vriendelijke groet, Receptie Van der Valk hotel Den Haag-Wassenaar

8/10 Good

Barbara

Travelled with family
Excellent breakfasts
Stayed 1 night in Nov 2021
Response from Van der Valk hotel Den Haag-Wassenaar on 28 Nov 2021
Dear guest, Thank you so much for your review. It is very nice to read you have enjoyed the breakfast buffet. We hope to welcome you again soon. With kind regards, Front office

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not knowing if parking would be available when returning at night
Stayed 7 nights in Oct 2021
Response from Denise, Front Office. on 9 Nov 2021
Beste Edwin, Hartelijk dank voor uw feedback. Wij waarderen het dat u de tijd heeft genomen om ons hierover te informeren. Vanwege de verbouwing hebben wij minder parkeer faciliteiten, maar gelukkig hebben wij hier tot op heden nog geen hinder aan ondervonden. Wij hopen u als gast ook niet. Met gastvrije groet, Van der Valk Den Haag-Wassenaar

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I regularly use this hotel for my trips to Holland as I find it excellent
Stayed 4 nights in Aug 2020
Response from Van der Valk hotel Den Haag-Wassenaar on 30 Aug 2020
Dear guest, Thank you so much for your review. We are glad to read you have enjoyed your stay with us. Hopefully we will welcome you again in the future! Kind regards, Jasmijn Van der Valk hotel Den Haag-Wassenaar

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an der Valk
Friendly helpful staff, room excellent and clean. Meals very good.
Stayed 4 nights in Jun 2020
Response from FOM on 19 Jul 2020
Thank you for your rating!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Mar 2020
Response from Ilse on 17 Mar 2020
Dear guest, We would like to thank you for your review. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you soon. Kind regards,

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from SG on 26 Feb 2020
Beste Sarah, Hartelijk bedankt voor uw beoordeling. Wij hopen u hier nog een keer te mogen verwelkomen. Met vriendelijke groet, Shareska Receptie, Van der Valk hotel Den Haag - Wassenaar.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Shareska on 27 Nov 2019
Beste Mark, Ontzettend bedankt voor uw beoordeling. Wat leuk dat u ons een 10 geeft! Hartelijk bedankt en wij hopen u snel weer te mogen verwelkomen. Met vriendelijke groet, Van der Valk hotel Den Haag - Wassenaar.

6/10 Okay

Verified traveller

Stayed 13 nights in Oct 2019
Response from Ilse on 4 Nov 2019
Dear guest, We would like to thank you for your review. Kind regards, Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from FOM on 6 Oct 2019
Hartelijk dank voor uw beoordeling!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept. Most areas were updated, others were not (room furniture). But overall was a nice place.
Stayed 1 night in Sep 2019
Response from Ilse on 14 Sept 2019
Dear guest, We would like to thank you for your review. Great to hear that you enjoyed your stay. We look forward welcoming you again. Kind regards, Reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel, nothing special, but also lacking nothing. Breakast is better than average, the beds are reasonably comfortable and most of the staff are very nice.
Stayed 6 nights in Aug 2019
Response from Reception on 6 Sept 2019
Dear Sir/ Madam, Thank you for your review. We are happy to hear that you enjoyed your stay. We hope to see you again in the future. Kind Regards, Michelle Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean staff are friendly food nice as well
Stayed 1 night in Aug 2019
Response from Receptie on 31 Aug 2019
Dear guest, We would like to thank you for your review. We are happy to read that you enjoyed your stay. We are looking forward welcoming you again. Kind regards, Reception Van der Valk hotel Den Haag - Wassenaar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel lots of parking big spacious room, clean with lots of facilities.
Stayed 1 night in Aug 2019
Response from reception on 19 Aug 2019
Dear Sir/Madam, Thank you for your review. We are happy to hear that you liked and enjoyed your stay. We hope you choose again for us in the future! Kind regards, Michelle Reception

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Apr 2019
Response from FOM on 25 Apr 2019
Thank you for your rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Apr 2019
Response from FOM on 22 Apr 2019
Thank you for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable stay at the hotel. The rooms were very clean and up to date. Staff were polite and always helpful. I ate one meal at the restaurant and it was very good. I also enjoyed the bike rental service.
Stayed 8 nights in Apr 2019
Response from FOM on 22 Apr 2019
Thank you for your review, this is much appreciated!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly
Clean and tidy, friendly staff, not a lot of time spent in hotel and didn't try resteraunt, but would stay again
Stayed 3 nights in Dec 2018
Response from Edie on 17 Dec 2018
Dear Greg, Thank you for your review! It is much appreciated. Kind regards, van der Valk hotel Den Haag Wassenaar

10/10 Excellent

JEREMY

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Edie Jansen on 19 Oct 2018
Thank you for your rating!

8/10 Good

Mohammed, Rehmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit far from city center but pleasant
Staff is very friendly and helpful. Good value. Very clran room with lovely facilities. Comfortable bedding. Minibar and tea making facilities.
Stayed 1 night in Aug 2018
Response from Edie Jansen on 19 Oct 2018
Dear Mohammed, Thank you for your feedback. We are happy to see that you enjoyed your stay with us. Kind regards, Van der Valk hotel Den Haag Wassenaar

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Convenient location
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Noisy room. Cold staff
The room was the noisiest ever I stayed in. The staff was very cold. I stayed at the hotel in the past and it was OK. Not sure if I would recommend now or return.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

B, Toronto

Liked: Cleanliness, staff & service, room comfort
Great hotel, poor location
This hotel is best for people who are passing through the area and are driving. The hotel is very clean and comfortable. The staff were helpful and friendly. Unfortunately the location is poor. There is nothing in the immediate area, no shops or green spaces.
Stayed 7 nights in Jul 2017
Response from Frontoffice manager on 12 Aug 2017
Thank you for leaving a review. We will include your feedback in our development plans so that those points can be improved. Sincerely

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
Very nice hotel
Stayed 3 nights in Jun 2017

10/10 Excellent

dpl1975, Wheaton, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Enjoyable Hotel Outside The Hague
This hotel is conveniently located outside the city center of The Hague, and would be a great place to stay if planning to visit the Hague, Delft, or even Rotterdam. My wife and I arrived in the late evening after a long drive from Germany, and we were pleased to find the hotel restaurant still open. It was a nice place to relax and unwind, although the service was slow at first (understandable as the restaurant was preparing to close). However, the attention that our waiter and server showed us went above and beyond the call of duty, and it made our stay that much better! The room was clean and spacious, and we both enjoyed the patio that came with the room. It was a nice way to start our morning! I would recommend staying here for any trip to The Hague or Delft...definitely worth the drive into and out of the city center to stay at the Hotel Den Haag-Wassenaar!
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pavan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and convenient
The only thing missing was a view as we were in the ground floor. Apart from that the hotel was very good and in a very convenient location, close to the motorway.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jack, Jackerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities
Staff were nice and accommodating. The restaurant in the hotel was nice and worth visiting. I could have stayed there longer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort