Elgin Hotel Guide - The Highlands of Elgin hotels in Elgin, United States of America.

"Had a service dog with me which made check in a little more lengthy. The room was clean and hallways were well maintained. Not a pet friendly stay so I will probably not go back"

"Stayed one night in a junior suite at Hilton Garden Inn North Shore and had one of the worst nights of sleep in a long time. The bed was extremely firm, and the pillows were completely worn out with little to no support. I woke up with extreme lower back pain. The room’s air conditioner made things worse. It was loud and oddly placed, with the vent right next to the bed blowing directly on me all night. The bar experience didn’t help. My martini was poorly made, as well as expensive. Forty dollars for two drinks and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail. The room layout was also odd and not particularly functional. Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect. The elevator almost closed on me at one point and it shook loudly. This property is in clear need of a refresh. Would not stay again."

"Very clean, smelt fresh everyday the breakfast was amazing and the pool was nice!!!"

"Not one to review stuff all that much but my one night stay deserves a review . Bad: Was able to check in early as a room was available and ready (1:00 ) yet still had to pay a fee for early check in , I know it's not just hyatt that does this but it's still absurd , if the room is ready , why charge the consumer anything ? We were given our room keys and upon opening the door to our room we stumbled on other people and their stuff laying in the room. Very embarrassing, the front desk didn't really seem to be apologetic or seem to care which is also off-putting given the circumstances . The rooms and hotel itself need a major facelift. Good : Free breakfast buffet , anytime the word free is offered it usually is good , case and point here . Free parking is also nice as well . Overall its an ok peoperty."

"Night shift front desk staff extremely inviting and accommodating. They made me feel safe and welcomed. "

"The lady at the front counter was very nice and welcoming. However, we found a pubic hair on one of the beds. Everything felt really icky after that. There was just a general feeling of everything needing maintenance and a good cleaning. Wall paper was peeling off the walls in the dining area, dirty table cloths, a weird smell in the hallways... Breakfast was tolerable, and parking was fine. "

"All good"

"I did not like how the hotel smells. Also, bad isolation in terms of the sound, I can hear the next room conversation which was very annoying."

"I loved the breakfast and heated pool."