The Jama

The two bedroom suite was perfect for us as a family of five. Our two boys had a large bed each to themselves, we had a super king size, and the staff kindly brought a single bed for our daughter to use in the large open plan dining area. The kitchen was perfect for our needs, lots of storage (a huge fridge/freezer) and easy to use microwave and oven. The location was perfect with a short walk to the subway and shops so we could get breakfast supplies, bottles of water and snacks. After full days of walking it was great to relax on the sofa or sit at the dining table. Super location as it was quiet for the evening but only a short walk to nearby restaurants, pubs and shops. We’d highly recommend for larger families rather than booking two hotel rooms which we usually do on holiday.

Staff was great but otherwise I expected much more from this hotel for the price point and considering I got a premium suite. The room (especially the kitchen) was not very clean at all - stain marks all over the sink, dishwasher, and mugs had coffee rings. I could handle that but everything was just worn down in this hotel - the rooms are desperately in need of a Reno, the bathrooms look dingy. The mattress and pillows were horribly uncomfortable. Pillows felt like there was bean bags in them. I went to shower and there was no hot water. AC wasn’t turned on in the room when I first got there so it was super hot. One area of the gym had no AC. Elevators took forever. There was no cute little amenities (one of the reasons I liked this place based on photos was the mini byredos shown - they don’t exist they just have the big bottles in the room you can’t take) - in fact there was nothing at all in the room unless you asked for it. For the price point and the more premium feel they’re going for this place is massively lacking. A million better options for the same price or cheaper in Toronto/same area. Skip this one.