Palm Desert Hotel Guide - The Lakes Country Club hotels in Palm Desert, United States of America.

"Nice accommodations "

"the resort was nice all over"

"Check-in was poorly handled. We waited 40 minutes past our scheduled check-in time and would have waited longer if we had not gotten frustrated and contacted the front desk, which took several calls to get through. They were supposed to text us when the room was ready. When we got into our unit we had immediate problems with the internet connectivity. It took until the following afternoon before one issue could be resolved, although we different excuses as to why. I do want to thank Roy and Angel for the resolving the issue. They seemed to the only ones who knew how to resolve the issue. "

"Staff at front desk were very good and helpful. Lobby lounge is comfortable and has space for sitting or reading or working on computer. Property shows its age. Room clean enough but sheets were wrinkled and I thought maybe had not been changed until I checked them carefully. Bath fan sounded like it would fall from ceiling when turned off. Water faucets in bath and sink very old and not great to set temps or flow."

"Breakfast was great"

"Expensive Coachella stay but hotel was nice."

"Perfectly reasonable accommodations for a quick night on our trip to Southern California. Booked it for the properties age but was blown away by the amenities included. Free complimentary EV charging, free breakfast, free internet. Can’t ask for better accommodations for the price "

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "

"Great seamless stay! Will be back! "