San Francisco Hotel Guide - The San Mateo Japanese Garden hotels in San Francisco, United States of America.

"Staff very helpful and gave us a room with spacious walk in shower and also a room with great view of the bay"

"We returned for another staycation while hosting my parents for my mother’s birthday, and once again had an excellent experience. The front desk team truly stands out. They are consistently professional, caring, and responsive. During this stay, my mother (who has Alzheimer’s) misplaced a treasured cosmetic bag, and the front desk worked with housekeeping to safely return it to us. We were incredibly grateful. On a previous visit, they also kindly accommodated a late checkout when she wasn’t feeling well, which meant a lot to our family. The ADA room we booked this time was perfect for my senior parents—spacious, safe, and felt more updated than the standard queen room we stayed in before. The shower was especially nice. Having a microwave, refrigerator, and safe in the room made everything very convenient. Despite the cold weather, the pool was warm and well-maintained. Breakfast was another highlight with great variety and efficient, friendly staff. We also loved the cocktail hour and relaxing koi pond atmosphere. Overall, this is our top choice for family staycations. The service, especially from the front desk, consistently makes us feel cared for and at home. We look forward to returning again."

"Well appointed, refurbished, clean, comfortable "

"Great staff! and good room & location - staff is the best i’ve ever had at a hotel definitely going to come back"

"All"

"cleaned room, wonderful staff, breakfast was great. Could not of asked for a better stay!"

"Good"

"Grand"

"Room was clean and comfortable "