Philadelphia Hotel Guide - The Shops at Valley Square hotels in Philadelphia, United States of America.

"front desk staff are rude. food came out cold and far to many kids messy in it, u supervised. dogs barking in room 2 door down. pool area beyond loud n noisy. "

"Staff and management were excellent! Room and entire hotel was super clean…Great hotel!"

"Good"

"We enjoyed our stay very much! There were some inconveniences. The shower head was not working well. It needs to have the calcium buildup removed or just be replaced. The breakfast could have been warmer. And lastly the doors leading from the lobby to the rooms are need of some adjustment so they make less noise. With that said I highly recommend the hotel. The rooms are clean, comfortable and the staff is friendly."

"The staff is amazing"

"We had a non functioning hot water handle in the bathroom. The engineer couldn’t budge it without a wrench! So we didn’t have use of that but the hotel was trying to be accommodating except they couldn’t give a discount or comp because we booked through a 3rd party! If only I knew! I won’t be using hotel.com because there’s very little that could be done except through them and there wasn’t an easy way to get in touch with them so it probably went unreported! Don’t want to say never again but this has soured us on using any other or this, 3rd party service."

"Excellent customer service. Everyone was so friendly and helpful. The place is beautiful and so clean!! Would love to stay here again!"

"I wish there were robes in the room."

"Ncr"