The Sierras of Tejeda

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

The property was a great first stop on our south of Spain trip. The staff were really friendly, gave a couple of recommendations and directions to the luggage storage a literal 2min walk down the street as there is nowhere to store it at the hotel. It was exceptionally clean and the kitchen was well stocked with all the tools you need to prepare dinner. No oil, salt, or spices (not that we expected it). Had tasty coffee pods for us to use in the machine. Excellent location to get to the main attractions in the city, a lovely although a bit pricey coffee shop across the street. There is a grocery store at the end of the street, another minute walk from the luggage storage, well stocked, well priced. Area felt safe for a family, coming home late in the evening. Thank you!