The Smith Center

Staff was super unhelpful and unfriendly. When we went down to ask for towels, they wouldn’t give them to us. They said they would send someone else to bring them up. They ended up bringing them when I was in the shower with no knock or announcement. This was a major invasion of privacy, as I was in the shower at the time with no one else in the room. I also asked for a pool key at checkout since I had only stayed for one night and wanted to get lunch and drinks at the pool. The staff member refused to give me a key and said I would have to check back into the hotel. I’ve stayed here before and never had a problem with the staff or getting a pool key after checkout. I will not be staying here again and won’t be recommending this hotel to anyone else.

Nice rooms, comfy beds, very clean casino and common areas. All the staff was very helpful and genuinely kind and courteous. Location was central for us wanting to get to Red Rock and out west and also convenient to the strip/downtown without all the congestion. Will definitely stay again when we go back to Vegas.

Service, staff and amenities were top notch.