The Willows Holidays

Courteous, efficient staff. Clean room. Good breakfast.

It’s a convenient location if you want to spend time in the Fisherman’s Wharf Area walking distance They have nice decorations in the lobby for the holidays Nice ambiance with fire pit outside where you can relax at the bench also used the swimming pool Breakfast was great lots of selection you get seated in an orderly manner There was an issue with the room that I stayed with cub web on top of the sink and one of the bed everytime you move it moves as well I took a video of this and told the supervisor when I checked out she kindly apologized and waved my resort fee I just hope house keeping do a thorough check on the rooms that they clean so this will not happen again on other guest and volt the bed so it won’t move.

This is my second visit to this hotel. Two years ago, when I visited here, it made such an impression on me that I came back again. So, for this time since I checked in at the lady's reception. She let me grab my luggage from the front mirror room by myself ( I left in the morning and came back at 3 p.m.for check-in). She opened the door for us and let me grab it. I feel that normally your service is more welcoming than this time. The room inside is old some cabinet is broken, the pillow is uncomfortable for sleep, and the important thing is that when I turn on the A/C or heat the air comes with a food smell all the room. Finally, I check out in the morning. The other lady's reception is so nice and a welcome service to us. We appreciate.

Gorgeous Hotel. Staff were very friendly. Room although small was very clean and cute. Trolly stop right at the corner that takes you to Ghirardelli Square. I recommend a room on higher floor for a city view.

Great location, clean rooms, helpful staff.