Possibly the best service we’ve ever experienced at a hotel. We booked for 4 nights and ended up extending for another 5 nights as we couldn’t bring ourselves to leave. The decor is quite extravagant, which won’t be to everyone’s taste, but it’s a really beautiful resort with immaculately maintained gardens and great facilities including free bikes, access to the main town gym/leisure centre, Netflix, complimentary drinks, complimentary laundry service, heated pool and beach access; many of the suites also have private jacuzzis. The restaurant is one of the best in Lanzarote (highly recommend the tuna tataki but every dish is fantastic). But it’s the flawless service that makes it genuinely exceptional, from the cava and private tour on arrival through to every interaction with the team. Ingrid and Jonathan on reception, the cleaners, the restaurant team, Lani himself - all will do anything to make sure you have a perfect stay. Their numerous Tripadvisor awards are completely justified. We will definitely be back.
