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Reviews of Hotel Real del Río

3.5 out of 5
Hotel Real del Río
Avenida Jose Maria Velazco #1409-A, Zona Rio, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1001 reviews" "
Rating 8 - Good. 182 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location , center area very pleasant for price.
Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on 22 Apr 2024
Scott.... GRACIAS por habernos elegidocontinuamos ofreciendo nuestro mejor esfuerzovisite nuestro SPA

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and clean.
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 21 Apr 2024
JESSIE Gracias por su eleccionsu comentario nos ayuda a continuar haciendonuestro trabajo con calidad, para Usted

6/10 Okay

Ariana

Liked: Cleanliness, staff & service
I liked the amenities. However, I didn’t like that I had to pay extra to be on the roof top.
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 21 Apr 2024
Ariana:: gracias por habernos elegidopara evitar lo anterior le sigerimos su compra de habitacion en la seccion SUPERIOR tiene acceso a esa zona con Jacuzzis

6/10 Okay

Teresa, Hacienda Heights

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay for an overnight or few days. Centrally located enough in Zona Rio to get where you need to go easily. A few options for eating nearby the hotel. Unfortunately there was some construction going on so we opted to eat off the property so not much we can say about the restaurant. Staff was very friendly and helpful. Our rooms were on the outside rather than in the hallways so we thought it would be noisy but it wasn’t. Rooms are clean. The bathrooms a bit small and we had a backup but they were very attentive to that. Overall, we would go back for another stay.
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 18 Apr 2024
TERESA Gracias por su eleccion y comentariosen su proxima visita le invitamos a utilizar las HABITACIONES DELUXE O SUPERIORES incluso con acceso a terraza privada y jacuzziregrese pronto

10/10 Excellent

Bonnie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 28 years old, but has recently been remodeled and is new to us. We go to Tijuana for dental treatment (the office we go to is on the next street over) and this place was offered at an attractive rate. We are thrilled to discover it! The thing we like the most is that we can connect our devices to the 55 inch smart TV and have English language entertainment in the evenings. At the hotels we have previously used in Tijuana, there have been one or two channels in English. Here, we can choose from various streaming apps, rent movies, or connect via Bluetooth, Chromecast, or HDMI (bring your own cable). Not to mention that the beds are comfortable and the hotel and neighborhood are quiet. There's a restaurant and waitress Norma steered us to the delicious shrimp tacos. We hope to stay here again.
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 15 Apr 2024
BONNIE.....GRACIAS y regrese prontosu comentario nos motiva a seguir haciendo lo mejor

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 12 Apr 2024
RAFAEL...bgracias por su preferenciavisite nuestro SPA

8/10 Good

Rafael, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 11 Apr 2024
RAFAEL... Gracias por habernos permitido atenderlealguna sugerencia para alcanzar la maxima puntuacion

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more parking I when out and I back I have parking on the street
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 11 Apr 2024
ARMANDO GRACIAS por habernos permitido atenderle, estamos buscando opcionesvisite el SAUNA en su proxima visita

10/10 Excellent

ELISA OCHOA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien, excelente comida en su restaurante y la atencion de 10
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 8 Apr 2024
ELISA... GRACIAS por su visita y comentariosvisite la Junior Suite..

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 8 Apr 2024
JOSEPH...GRACIAS por su estancia y comentariovisite nuestro SPA

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from J.RICARDO Arellano M/Director on 8 Apr 2024
MICHAEL.. agradecemos su vista y lo invitamos a conocer las Junior Suite

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable hotel y excelente servicio
Stayed 1 night in Apr 2024
Response from J.RICARDO Arellano M/Director on 6 Apr 2024
Luis.. Gracias por su preferencia regrese pronto

10/10 Excellent

Vianela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The staff were very friendly. We felt safe during our stay.
Stayed 2 nights in Mar 2024
Response from J.RICARDO Arellano M/Director on 6 Apr 2024
Vianela:: Gracias por su Preferenciasus comentarios nos indican que vamospor el camino Correctosaludos

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Staff and food are very good.
Stayed 3 nights in Mar 2024
Response from J.RICARDO Arellano M/Director on 30 Mar 2024
ROBERT GRACIAS por su preferenciaalgo que nos hubiese faltado para alcanzar la maximacalificacionvisite nuestro SPA

10/10 Excellent

Sreekanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Lovely service.
Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on 29 Mar 2024
Gracias por su preferencia, continuaremos con nuestro esfuerzopara su comodidad

10/10 Excellent

Salvador

Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on 18 Apr 2024
SALVADOR ATENTO Y CONTENTO que su estancia fuese satisfactoria,,le invitamos a visitar nuestras JUNIOR SUITES

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Real del RIo on 28 Mar 2024
Buen dia Estimado Ramon, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

jorge, los angeles

Stayed 2 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on 21 Mar 2024
Jorge:: gracias por habernos permitido atenderleregrese pronto

10/10 Excellent

Jose

Stayed 2 nights in Mar 2024
Response from J.RICARDO Arellano M/Director on 8 Apr 2024
Jose.... gracias por habernos elegido....visite nuestro SAUNA

10/10 Excellent

martiniano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from food to service and safety wise.
Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on 12 Mar 2024
Martiniano: gracias por habernos elegidoregrese pronto

8/10 Good

Kibum

Stayed 2 nights in Feb 2024
Response from Hotel Real del RIo on 28 Mar 2024
Good day dear Kibum, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet stay
Stayed 2 nights in Mar 2024
Response from J.RICARDO Arellano M/Director on 9 Mar 2024
CAROL:: le agradecemos su comentario yregrese pronto

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on 26 Mar 2024
VANESSA gracias por su preferenciaen su proxima visita utilice nuestro Sauna y SPA

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from J.RICARDO Arellano M/Director on 26 Mar 2024
Brenda... saludos y GRACIAS por habernos elegidoen su proxima visita , utilice el SAUNA Y SPA

10/10 Excellent

Giselle

Stayed 3 nights in Feb 2024
Response from Hotel Real del Rio on 21 Mar 2024
Good day dear Giselle, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, Great breakfast buffet, great customer service, best price.
Response from J.RICARDO Arellano M/Director on 28 Feb 2024
Gerardo:: GRACIAS por habernos elegidoademas su comentario nos marca que el camino invertido es el correcto para que tenga una estancia SATISFACTORIARECOMIENDE CON SUS AMISTADES

8/10 Good

Jose

Good overall
Stayed 2 nights in Feb 2024
Response from Hotel Real del RIo on 28 Feb 2024
Good day Dear Jose, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Verenize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on 28 Feb 2024
Buen dia Verenize Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

Edith, Alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems everything is new, simple but nice. Hotel is good for one night.
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 26 Feb 2024
EDITH gracias por estar con nosotros, y su comentariome gustaria comentarle que contamos congimnasio.. Sauna, SPA... TV con servicio de Stremming desde su celular o LAP TOPregrese pronto ... a lo olvidaba.. MASTER SUITE CON JACUZZI Y TV DE 75 PULGADAS

10/10 Excellent

Violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel will always be my first choice!
Stayed 2 nights in Feb 2024
Response from J.RICARDO Arellano M/Director on 21 Feb 2024
VIOLETA::: GRACIAS POR ELEGIRNOSPOR SU COMENTARIO

10/10 Excellent

Erika, San Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 20 Feb 2024
ERIKA GRACIASpor habernos elegidoseguimos ofreciendo lo mejor de nosotros

10/10 Excellent

Rosio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying there very beautiful and clean. The remodeling is amazing. Thank you again for an amazing experience
Stayed 2 nights in Feb 2024
Response from Hotel Real del Rio on 19 Feb 2024
Good day Dear Rosio, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Selene

Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on 21 Mar 2024
Good day dear Selene, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Giovanny, SOUTH GATE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustaveste hotel es mi 4ta vez hospedado es muy tranquilo y limpio
Stayed 1 night in Feb 2024
Response from Hotel Real del RIo on 19 Feb 2024
Buen dia Giovanny, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from J.RICARDO Arellano M/Director on 19 Feb 2024
LUIS habernos permitido atenderle fue un HONORrecominede con sus amigos

10/10 Excellent

Dalia, Santa Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 12 Feb 2024
DALIA su comentario nos motiva a perseverarofreciendo lo mejorgracias por habernos elegido

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service the best
Stayed 1 night in Feb 2024
Response from Hotel Real del RIo on 17 Feb 2024
Buen día Estimada Selene, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 11 Feb 2024
Armando GRACIAS por su comentarioseguiremos brindando lo mejor de nosotros

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet....very nice
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 8 Feb 2024
JOEL GRACIAS por elegirnossu comentario nos motiva a seguir brindando lo mejor

10/10 Excellent

ramiro medrano

Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on 21 Mar 2024
Good day dear Ramiro, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stays here. The hotel remodel is beyond beautiful now and the commodities are great. This has always been our families go-to hotel for our stays in Tijuana. Thank you hotel Real del Rio once again! See you soon
Stayed 1 night in Feb 2024
Response from J.RICARDO Arellano M/Director on 4 Feb 2024
Veronica:: gracias por elegirnosAGRADECEMOS su comentario , nuestro mejor empeño continuararecomiendenos

2/10 Terrible

Laura

Stayed 1 night in Feb 2024
Response from Hotel Real del Rio on 21 Mar 2024
Buen dia Laura,We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving.

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms Staff very professional and helpful with our requests. Recommend to anyone.
Stayed 4 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on 3 Feb 2024
JOSE GRACIAS por habernos elegidosu comentario nos motiva a seguir adelantesaludos

8/10 Good

Ramon

Travelled with group
Liked: Amenities
Service and very clean.
Stayed 4 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on 2 Feb 2024
RAMON GRACIASme podria indicar si algo nos falto para obtener lamaxima calificacion?regrese pronto

10/10 Excellent

Maria, Fontana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy spot. The food was delicious.
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on 30 Jan 2024
MARIA GRACIAS POR SU ELECCIONsu comentario nos fortalece , regrese pronto

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was real clean
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on 29 Jan 2024
Margarita:: GRACIAS POR SU ELECCION Y COMENTARIOregrese y recominende con sus amistades

10/10 Excellent

alejandro

Travelled with family
Liked: Property conditions & facilities
Clean quiet great recomended
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on 30 Jan 2024
ALEJANDRO GRACIAS por su eleccion y su comentariorecomiende con sus amistadessaludos...contamos con junior suite y SPA

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
I’d definitely stay here again!
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on 27 Jan 2024
KARLA: GRACIAS por habernos elegidosu comentario nos motiva a seguir adelantevisite nuestro SPA

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J.RICARDO Arellano M/Director on 27 Jan 2024
RUBEN GRACIAS por habernos elegidosu calificacion nos motiva a seguir adelanteregrese pronto

2/10 Terrible

Benjamin

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from J.RICARDO Arellano M/Director on 27 Jan 2024
Benjaminme encantaria si es de su interes, etallar en queNO CUMPLIMOS con sus necesidadesestoy a sus ordenes en el correo director@realdelrio.com