Deluxe Room, 1 King Bed
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Reviews of Quartz Hotel & SPA

4.5 out of 5
Quartz Hotel & SPA
Paseo Centenario 4210, Zona Urbana Rio, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 710 out of 1003 reviews" "
Rating 8 - Good. 149 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ARMANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stay one night but we felt safe and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Belen, Exeter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean would stay here again.
Stayed 2 nights in Apr 2024
Response from Gaby Alvarez on 30 Apr 2024
Thank you so much for sharing your opinion, see you soon.

10/10 Excellent

priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great and clean
Stayed 2 nights in Jan 2024
Response from Gaby Alvarez on 30 Apr 2024
Thanks Priscilla, we hope see you again soon!

10/10 Excellent

Yamileth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My staying at Quartz was excellent
Stayed 2 nights in Apr 2024
Response from Gaby Alvarez on 24 Apr 2024
Thank you so much for share your experience with us.

10/10 Excellent

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility and friendly staff.
Stayed 2 nights in Apr 2024
Response from Gaby Alvarez on 25 Apr 2024
Thanks Reginald, hope see you soon!!

10/10 Excellent

Arturo

Stayed 1 night in Apr 2024
Response from Gaby Alvarez on 24 Apr 2024
Muchas gracias por compartir tu opinión con nosotros, te esperamos pronto!!

10/10 Excellent

Alan

Stayed 1 night in Apr 2024
Response from Gaby Alvarez on 30 Apr 2024
Thank you Alan!

8/10 Good

Lizeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good. Breakfast was included and it was good. Spa services are good. They have free yoga in the morning. Overall very good. Would stay here again.
Stayed 2 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Thank you Lizeth for staying with us, we appreciate your detailed and positive feedback and hope to have you again.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quartz hotel and spa is an amazing property. It’s located in The New City which was built for medical tourism. There are dentist for implants, plastic, surgeons, neurosurgeons etc! Just outside the hotel doors is a fabulous restaurant called Farm Fresh that has amazing meals for quarter of the price of those in California. Then outdoor area is beautiful with a lot of seating to enjoy with your friends. There’s live music daily and a beautiful bar to enjoy. The hotel has a free breakfast everyday until noon. There are specific items you can order off the menu. The Chilsquiles Con Huevo is outstanding. You get fresh juice, mini croissants and coffee or tea. For medical patients, they will bring it up to your room so you don’t have to go down to the restaurant I believe the service at this hotel compares to the Ritz. The pool and Jacuzzi area are absolutely gorgeous to lounge and relax. Spa treatments are fabulous and at a great price, I highly recommend it. The parking is underground with 24 hours security. I truly feel completely safe here. Be sure to stay at this hotel when Tijuana.
Stayed 2 nights in Apr 2024
Response from Ecommerce on 17 Apr 2024
Hello Cynthia, thank you for sharing your detailed and positive experience with us, we are happy that your stay was as pleasant as possible and hope to have you again on your next visit.

10/10 Excellent

Jeremy, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, rooms and staff are amazing!! The food options within the property are outstanding. Just what I needed to unwind and slow down for the weekend. By the way the street tacos, literally across the street are worth it!
Stayed 3 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Thank you for staying with us, we appreciate your detailed and positive feedback and hope to have you again on your next visit to Tijuana.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

10/10 Excellent

Ahanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and modern rooms
Stayed 1 night in Apr 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

10/10 Excellent

Miguel, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

10/10 Excellent

Lizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the fact that everything is walking distance
Stayed 1 night in Apr 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback & hope to have you again on your next visit to Tijuana.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up and coming area of the city
Stayed 2 nights in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you again on your next visit.

10/10 Excellent

JONATHAN CHARLES

Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stuff was not helpful
Stayed 2 nights in Mar 2024
Response from Ecommerce on 11 Apr 2024
We appreciate your comments and are sorry for any inconvenience you might had. Any info or detail help to fix or improve service.

10/10 Excellent

Jessie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you again.

10/10 Excellent

Sabastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt and courteous staff. Easy check in and check out process.
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us Mr. Sabastian, we appreciate your positive feedback on Hotel & Staff, hope to have you again on your next visit to Tijuana.

10/10 Excellent

Barbara Devall

Liked: Property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you Barbara, we appreciate your positive feedback and hope to have you again on your next visit.

10/10 Excellent

osly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us Osly, we appreciate your positive feedback on Hotel and hope to have you again on your next visit.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Great servise
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit to Tijuana.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this property. It has a very zen full and relaxing ambience.
Stayed 2 nights in Mar 2024
Response from Ecommerce on 16 Mar 2024
Thank you for staying with us, we appreciate your detailed and positive feedback and hope to have you again on your next visit to Tijuana.

10/10 Excellent

Roy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you again.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, friendly staff
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for sharing positive feedback on Hotel & Staff, hope to have you again on your next visit to Tijuana.

8/10 Good

rabii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and always pleasant. The only feedback is the Housekeeping Radio is very loud and you can hear conversations in the hallway as you are trying to sleep in longer during the morning.
Stayed 2 nights in Mar 2024
Response from Ecommerce on 11 Apr 2024
We appreciate your feedback and are sorry for the inconvenience. Will work on the Radio issue you experienced. Thanks for letting us know. Sincerely.

6/10 Okay

Jose

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Customer service at check in very rude
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
We appreciate your comments and are sorry for any inconvenience you might had. Any info or detail help to fix or improve service.

10/10 Excellent

salim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best in Tijuana.
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Hello, thank you for sharing your positive feedback, we are happy that your stay was as pleasant as possible.

8/10 Good

ELIZABETH

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you again.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only inconvenience i see is the parking ( Needed to pay extra)
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your detailed feedback and hope to have you again on your next visit.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you again.

8/10 Good

Micaela

Stayed 1 night in Mar 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you on your next visit.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in Feb 2024
Response from Ecommerce on 11 Apr 2024
Hello, thank you for sharing your experience with us, we are happy that your stay was as pleasant as possible.

10/10 Excellent

Jeremy, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at and around the hotel was great! Really never left the hotel or the area for that matter. Great relaxing weekend.
Stayed 2 nights in Dec 2023
Response from Ecommerce on 11 Apr 2024
Hello, thank you for sharing your experience with us, we are happy that your stay was as pleasant as possible.

10/10 Excellent

miriam

Stayed 2 nights in Feb 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again.

10/10 Excellent

Judy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love the Quartz Hotel!!!
Stayed 1 night in Feb 2024
Response from Ecommerce on 11 Apr 2024
Hello, thank you for sharing your experience with us, we are happy that your stay was as pleasant as possible.

10/10 Excellent

Danitza

Lovely
Stayed 1 night in Feb 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again on your next visit.

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel I recommend to everyone one of the best places in the city
Stayed 1 night in Feb 2024
Response from Ecommerce on 11 Apr 2024
Hello, thank you for sharing your experience with us, we are happy that your stay was as pleasant as possible.

10/10 Excellent

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff and I enjoyed the stay.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant, pool, jacuzzi, Rooms, views, staff. 5 stars all the way They have a desert garden on the 4th floor that is very relaxing and very beautiful Bilingual staff who are courteous and very!!! Very !!! Professional. The restaurant is superb. Great staff who are there within seconds to make your meal as enjoyable as possible
Stayed 1 night in Jan 2024

8/10 Good

Mayada

Stayed 3 nights in Jan 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to have you again.

8/10 Good

Fabiola

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No hicieron la limpieza en nuestra habitación, pedimos un platillo el viernes y ahí duro hasta el domingo que nos fuimos y supuestamente limpiaron el sábado
Stayed 2 nights in Jan 2024

10/10 Excellent

Adolfo

Stayed 1 night in Jan 2024
Response from Ecommerce on 11 Apr 2024
Thank you for staying with us, we appreciate your positive feedback and hope to have you again.

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wonderful stay. I love the rooms and the location of the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate it that it was very attractive and clean. The staff or very helpful and friendly.
Stayed 2 nights in Jan 2024

6/10 Okay

Alberto

Liked: Cleanliness, staff & service
Raining water filtered into the room through the front windows.
Stayed 1 night in Jan 2024
Response from Ecommerce on 16 Mar 2024
We appreciate your comments and are sorry for the inconvenience that you had. We work to fix this issues you mentioned. Thanks for letting us know. Sincerely.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
There’s only one thing I wish for it’s the escalators that are going outside of the building would be a little bit slower going down because of my age
Stayed 1 night in Jan 2024