Shangri-La Tokyo

5.0 star property
Art Deco hotel with 2 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Shangri-La Tokyo

Exterior
Presidential Suite
Couples treatment room(s), sauna, hot tub, steam room, body treatments
2 restaurants, breakfast, lunch, dinner served; international cuisine
Presidential Suite
Located close to Tokyo Imperial Palace and Tokyo Dome, Shangri-La Tokyo provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Treat yourself to a deep-tissue massage, aromatherapy or a body scrub at Chi, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour health club and a 24-hour business centre.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Housekeeping
The current price is €804
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 33 of 33 rooms

Horizon Club Deluxe Room

  • Sleeps 3

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Imperial Garden View 1 King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Horizon Club, Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Executive Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Imperial Garden View 2 Twins

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

Horizon Club, Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Horizon Club Deluxe Imperial Garden View King

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Horizon Club Deluxe Imperial Garden View Twin

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

Horizon Club, Premier Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Shangri-La Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 269 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Suite

  • Sleeps 2

Deluxe Imperial Garden View Room

  • Sleeps 2

Premier Room

  • Sleeps 3

Horizon Club Deluxe Imperial King Room with Garden View

  • Sleeps 3

Horizon Club Deluxe Imperial Twin Room with Garden View

  • Sleeps 2

Deluxe King Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 3

Deluxe Imperial King Room with Garden View

  • Sleeps 3

Deluxe Imperial Twin Room With Garden View

  • Sleeps 3

Horizon Club Deluxe King Room

  • Sleeps 3

Horizon Club Deluxe Twin Room

  • Sleeps 2

Premier Suite Twin

  • Sleeps 2

Shangri La Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Premier Suite, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

Premier Suite 1 King bed

  • Sleeps 3

Horizon Club Premier Room 1 King

  • Sleeps 2

Deluxe Room

  • Sleeps 3

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About the area

Map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283

What's nearby

  • Tokyo Imperial Palace - 18 min walk - 1.5 km
  • Ueno Park - 5 min drive - 3.5 km
  • Tokyo Dome - 7 min drive - 4.1 km
  • Tokyo Tower - 7 min drive - 4.8 km
  • Tokyo Skytree - 10 min drive - 7.4 km

Getting around

  • Tokyo Station - 1 min walk
  • Otemachi Station - 3 min walk
  • Tokyo (NRT-Narita Intl.) - 62 min drive

Restaurants

  • ‪カレーショップ アルプス - ‬1 min walk
  • ‪梅もと - ‬1 min walk
  • ‪Sarabeth's - ‬1 min walk
  • ‪ラーメン豚山 - ‬1 min walk
  • ‪銀座アスター - ‬1 min walk

About this property

Shangri-La Tokyo

Luxury boutique hotel near Tokyo Imperial Palace
Located close to Tokyo Dome and Tokyo Tower, Shangri-La Tokyo provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Indulge in a deep-tissue massage, aromatherapy and a body scrub at Chi, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business centre.
You'll also enjoy the following perks during your stay:
  • An indoor pool, along with a lifeguard on site
  • Cooked-to-order breakfast (surcharge), free bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), an electric car charging station and express check-out
  • Tour/ticket information, massage treatment rooms and meeting rooms
Room features
All 200 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
Other amenities include:
  • Children's dinnerware, children's books and childcare services
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and bidets
  • 42-inch flat-screen TVs with premium channels and DVD players
  • Fridges, free infant beds and electric kettles

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (JPY 6,000 per day)
  • Valet parking on site (JPY 8,000 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 7,843 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nadaman
  • Piacere
  • The Lobby Lounge

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Banquet hall
  • Built in 100
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 22770.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately JPY 7843 per person
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self-parking fee: JPY 6000 per day
  • Valet parking fee: JPY 8000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 22770.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

Does Shangri-La Tokyo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Tokyo?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Shangri-La Tokyo on 30 Nov 2025 start from €804.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Tokyo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shangri-La Tokyo?

Self-parking is available for JPY 6000 per day. Valet parking is available for JPY 8000 per day. Limited spots are available.

What time is check-in at Shangri-La Tokyo?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Tokyo?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Shangri-La Tokyo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 3100 per person applies.

Where is Shangri-La Tokyo located?

This family-friendly Tokyo hotel is located in the entertainment district, within 3 mi (5 km) of Tokyo Imperial Palace, Ueno Park and Tokyo Dome. Tokyo Tower and Urban Dock LaLaport Toyosu are also within 3 mi (5 km). Tokyo Station is only a 2-minute walk and Otemachi Station is 3 minutes.

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Shangri-La Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 478 out of 586 reviews
Rating 8 - Good. 76 out of 586 reviews
Rating 6 - Okay. 23 out of 586 reviews
Rating 4 - Poor. 6 out of 586 reviews
Rating 2 - Terrible. 3 out of 586 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shuyuan

Perfect stay
Stayed 1 night in Jul 2025

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Mar 2025

10/10 Excellent

Yukari

Liked: Cleanliness, staff & service
This is such a convenient hotel to stay at since it is right next to Tokyo Station. You are able to take a train straight to Narita Airport. The hotel is a bit pricy but because it’s a fancy hotel with great staff who go out of their way. The rooms themselves are also great and the view on either side is also wonderful. If you are on the garden view side, the only negative thing I can think of is that you will hear the train but it’s nothing you can’t ignore since it’s not too loud. I haven’t tried their food but I can imagine it is great as well. I will have to try next time
Stayed 2 nights in Sep 2025

10/10 Excellent

Ayush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property! Lives 100 percent to its reputation!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Tokyo

Excellent hotel with the best and most helpful staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kok-Huang Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional from check in to check out. The staff were very attentive and friendly. Rooms were spacious and clean. Location can’t be beat.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Ginza and other shopping locations. Walkable and also close to the Imperial residence
Stayed 5 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
As always the Shangri La does not disappoint
Stayed 1 night in Dec 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-La Tokyo is conveniently located next to Tokyo Station and was a great place to begin and end our trip to Japan. The views from the rooms were spectacular especially at night. The staff was wonderful and they made sure we had everything we needed during our stay. And the breakfast at the hotel restaurant was delicious especially the strawberry waffles and ricotta pancakes. We appreciated that the staff spoke English as we only spoke a little Japanese. We really enjoyed staying at this hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and service center! Food is amazing! Thank you for everything!
Stayed 4 nights in Oct 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. Great view of the city. Service was top notch. Centrally located near Tokyo station. Plenty of food options.
Stayed 4 nights in Jul 2024

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that they accommodated last minute spa services for us. We loved our room and the view of the city. Rooms are a bit outdated but the service was great. Room service was wonderful, breakfast buffet was very nice.
Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Liked: Staff & service, property conditions & facilities
Love it! The service is excellent and location is excellent! Will for sure come back next time.
Stayed 5 nights in Sep 2024

10/10 Excellent

yunuem

Liked: Cleanliness, staff & service, property conditions & facilities
The place is absolutely . Love tge restaurant both of them
Stayed 1 night in Sep 2023

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
Stayed 1 night in Apr 2024

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
Stayed 3 nights in Jul 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying with Shangri La Tokyo, room felt like a downgrade from our recent stay at Ascott Marunouchi Tokyo (2-bedroom executive suite). However, in comparison, the service at Shangri-La Tokyo staff was way better offering amenities for children, both hotels were able to provide 2PM late check out upon request during Cherry blossom season. Stand out feature was breakfast experience at Piacere - the Hayama Egg Benedict Original Recipe 1894 was perfection!! Wait Staff Thu Thu was truly memorable and elevated our experience. Check out was quick and the only faux pas was luggage was not sent down to our taxi within time, despite pre-booking.
Stayed 1 night in Apr 2025

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best 1st class
Stayed 6 nights in Sep 2023

8/10 Good

Lincoln

Liked: Cleanliness, property conditions & facilities, room comfort

GREAT ROOM WITH AVERAGE SERVICE

+ Right in front Tokyo Station + Awesome bedroom and cleaning service - Very average gym. Swimming pool closes very early - Concierge are off work at 7pm, so if you need any help from the front desk they, and I quote, “can’t have the responsibility to help to book a restaurant and recommend you wait till the next day” I don’t like their front desk support, maybe for bad luck with some problematic staff, but if you are Japanese, go for it. If you are white, just go for the Mandarin, they will serve you better there.
Stayed 3 nights in May 2024

8/10 Good

Ed

Liked: Cleanliness, property conditions & facilities
Overall the property is beautiful and impeccable, which one would expect from Shangri-La. I had been trained/treated by other Shangri-La hotels with small daily touches such as chocolates, notes, etc.. There were no such daily gifts at this Tokyo hotel which seemed like a small miss. That said on the negative side, the cleaning staff bent a new USB cable that was left plugged into the outlet and we were not notified. Fortunately we were able to straightened and it still worked.
Stayed 2 nights in Mar 2023

10/10 Excellent

sotaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泊まったことも、会員でもないが、たまたまアップグレードがありとても良かった
Stayed 1 night in Sep 2025

10/10 Excellent

KOHEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高の滞在でした。朝食レストランでのSTAFF方々の対応が申し分なく素晴らしかったです。
Stayed 1 night in Sep 2025