Springdale Hotel Guide - Tontitown Winery hotels in Springdale, United States of America.

"Our stay was comfortable and pleasant and the breakfast was good. We paid as we checked out and the bill was as expected. But we received another bill for the same room and time frame, that was almost 2ce as much as the one we paid. I will follow up on this surprising error."

"Front desk check‑in delays —Front desk employee did not have working login credentials to check-in arriving guests. Four families waited approximately 40 minutes while staff attempted to resolve issues. At 6 p.m. on Friday, May 8, the team appeared unprepared for system changes and password resets. Restroom access denial — During extended wait, a family member requested to use a restroom and was told it was unavailable because it was being used as a supply closet. Unclean rooms — Rooms were not properly cleaned. Microwave was visibly dirty. Bugs throughout the room — Bugs and flies throughout the room. The ceiling had smeared, uncleaned insect remains, and dead bugs were found on the floor with no cleaning supplies available to address them.Persistent smoke odor — Smoke was consistently noticeable on both first and second floors despite hotel being designated as non‑smoking. Reported to front desk, but no action was taken. Hotel employees were observed smoking directly outside the front entrance, which may contribute to the odor. Inadequate towel availability — The room was supplied with only one washcloth and two bath towels for two guests, with no hand towels available. The next day, no clean towels were provided unless dirty towels were returned first, which is not acceptable for guest comfort or hygiene. Trash removal issues — Trash was not collected, and no additional trash bags were provided for overflow. Disability accommodation failure — I did not receive it."

"I slept well and the staff was very friendly."

"Great stay. "

"Nothing to write home about. Basic accommodations. Bed was fairly comfortable with attractive room. AC and Heating buttons were missing so impossible to adjust. Somewhat shabby outside physical appearance. Cold breakfast. Unhealthy Coffeemate creamer for coffee which itself was ok. Adequate and safe appearing parking right outside one’s door. The television and room phones were not working and staff indicated this was a common problem. Really? Was overpriced for such minimal offerings. Would not recommend."

"Our room was clean and spacious. The front desk was always very helpful."

"Cabin was very quaint and it was great to get some rest amidst a busy weekend. The driveway was a little difficult to navigate or figure out how to get down to the cabin and I don’t remember reading that detail before I arrived. Otherwise we would definitely stay there again if given the opportunity to be in the area. There were lots of details/amenities that were appreciated."

"Clean room"

"Nice house and comfortable beds! Only minor issue was confusion over coffee makers- one was missing a part but we found another to use. Would stay here again for sure. "