Outdoor pool

Reviews of BIG4 Toowoomba Garden City Holiday Park

3.5 out of 5
BIG4 Toowoomba Garden City Holiday Park
34A Eiser Street, Harristown, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 229 reviews" "
Rating 8 - Good. 89 out of 229 reviews" "
Rating 6 - Okay. 21 out of 229 reviews" "
Rating 4 - Poor. 6 out of 229 reviews" "
Rating 2 - Terrible. 3 out of 229 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kimberley

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Melinda on 14 Mar 2024
Thank you Kimberely for taking the time to give feedback on our BIG4 Toowoomba Park. We are happy to hear that our team's efforts are being valued.Look forward to seeing again in the future.Melinda

10/10 Excellent

Kirsty

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had to travel to Toowoomba for an emergency and when I first booked, I accidentally chose the wrong dates due to being flustered. They fixed my dates for me straight away and were very understanding and helpful. The grounds and rooms were kept nice and clean.
Stayed 1 night in Oct 2023
Response from Lauren on 8 Nov 2023
Thank you Kirsty for your wonderful review of our park. We will pass your acknowledgment of our grounds and rooms to all staff. We look forward to welcoming you on your next stay.

10/10 Excellent

Anyhony

Stayed 1 night in Oct 2023
Response from Lauren on 7 Nov 2023
Thank you Anthony for your 5 out of 5 review. We look forward to welcoming you to the park on your next stay.

4/10 Poor

Hayley

Travelled with family
Disliked: Amenities, property conditions & facilities
Budget accomodation, small and crampy. Ok for one night stop over.
Stayed 1 night in Sep 2023
Response from kimberley on 23 Sept 2023
Good afternoon HayleyThank you for your review. It is disappointing to read that you did not enjoy your stay. The majority of cabins are not budget accommodation. As you booked on Expedia you chose to booked the budget cabin. If you have of come to reception I would have happly upgraded you.many thanksKimberley

8/10 Good

Vincent Julie plus dog

Stayed 1 night in Aug 2023
Response from kimberley on 3 Sept 2023
Good afternoon VincentThank you for taking the time to score your stay at the Big Toowoomba. We hope to welcome you back again in the near future.Kimberley

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Melinda on 24 Aug 2023
Thank you SO much for your positive feedback and taking time out to write to us. Our Managers will be very happy that their hard work is being valued. Have a wonderful day!

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from kimberley on 11 Aug 2023
Good afternoon KatrinaThank you for reviewing your stay at the Big4 Toowoomba.We hope you had a please stayKimberley

6/10 Okay

Megan

Travelled with partner
Disliked: Cleanliness
Room would have been perfect for our one night stopover if it weren’t for the leak in the bottom of the toilet that filled the whole cabin with the smell of urine, the fan in the toilet/bathroom didn’t work and there was mould on the back of the bathroom door. Due to late check in and early check out we didn’t have a chance to speak to staff and swap rooms. Very disappointed with the cabin.
Stayed 1 night in Jul 2023
Response from kimberley on 7 Aug 2023
Good afternoon MeganThank you for your review. I do apologise for the issues you found in the cabin and will address this with housekeeping and maintenance.thank you for bring these issues to our attention and once again i am sorry we did not met your expectations.many thanksKimberley

8/10 Good

Jan

Liked: Cleanliness, amenities
A curtain over the blind in the kitchen area would be good. A bigger microwave would be good. Even the plates supplied are too big for it, as is the splatter cover supplied. Water from the shower head spurts out in too many directions. Otherwise it was very good and clean.
Stayed 5 nights in Jul 2023
Response from Melinda on 17 Jul 2023
Thank you Jan for your feedback. I really appreciate this feedback as it gives us an opportunity to improve our park and make it perfect for all our guests! Have a safe on-journey.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, no bother.
Stayed 1 night in Jul 2023
Response from Melinda on 11 Jul 2023
Thank you Keith - our Manager's will be delighted to hear you enjoyed your stay.Have a great on journey.

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
An excellent little cabin with absolutely everything we needed. It’s like a tardis, so much bigger on the inside! Located in a quiet street, and the park itself was super quiet. The office hours are shorter than communicated, but it wasn’t a problem as they gave us all the info needed to check in and find our way. I’d definitely recommend.
Stayed 1 night in Jun 2023
Response from Melinda on 25 Jun 2023
Thank you Kate for the positive feedback. Yes, Toowoomba is one of our favourite parks too! The Manager's will be very happy to hear you had an enjoyable stay Have a safe onward journey.

8/10 Good

James

Stayed 4 nights in Jun 2023
Response from kimberley on 7 Aug 2023
Good morning JamesThank you taking the to review your stay at the Big4 Toowoomba.We hope to welcome you back again on your next trip.many thanksKimberley

8/10 Good

Donna

Stayed 3 nights in May 2023
Response from Melinda on 6 Jun 2023
Thank you Donna for your positive review. It's always so lovely to receive nice feedback.It gives our Managers recognition that they are doing a very good job! Have fantastic day :)

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
A weekend Interlude
Great caravan park, central to our requirements. The Spa cabin was comfortable, clean and in a location close to reception. A peaceful and quiet location to unwind and watch life go by.
Stayed 2 nights in Mar 2023
Response from Kimberley on 7 Apr 2023
Good morning IanThank you for taking the time to review your stay with us. We hope to welcome you back on your next trip to ToowoombaKimberley

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable 3 bedroom unit. Everyone went out of their way to make our stay enjoyable. Would stop there again if returning to Toowoomba.
Stayed 1 night in Mar 2023
Response from Kimberley on 7 Apr 2023
Good morning JeffThank you for your review, we appreciate guests feed back and glade you enjoyed your time with us.Kimberley

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Kimberley on 7 Apr 2023
Hi CraigThank you for choosing to stay at the Big4 Toowoomba. We look forward to seeing you again.Kimberley

2/10 Terrible

Verity

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The air conditioning did not work so was unable to heat cabin. Not ideal in the middle of winter and having small children. Due to the air con not working properly, upon waking in the morning the floors were covered in water from condensation and everything was damp. Also on top of this the hot water system outside the bedroom window keep filling up and heating every half an hour during the night keeping us awake all night. Worst stay ever at a big 4 and the managers were not helpful at all and did not help in anyway to compensate. Biggest waste of money!
Stayed 1 night in Aug 2022
Response from KIMBERLEY on 8 Aug 2022
Good morning Verity Thank you for taking the time to review your stay at the Big4 in Toowoomba. I do apologies that you experienced issues with the air conditioner. We did look at the air conditioner with you in the morning and it was working and blowing out hot air. Thank you for bring to our attention the hot water system. We have organised for the plumber to come and service it. Warm regards Big4 Toowoomba

8/10 Good

Bianca

Liked: Cleanliness
Disliked: Amenities
Stayed 5 nights in Jun 2022

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleaners do an awesome job and grounds were very clean
Stayed 2 nights in Jun 2022
Response from KIMBERLEY on 10 Jul 2022
Good morning Kelly We appreciate you taking the time to review your stay at the Big4 in Toowoomba. Our gardener takes great pride in the park, I will pass your feed back onto our housekeeping staff. We look forward to welcoming you back on your next trip to Toowoomba. Many thanks Reception

10/10 Excellent

Clark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very kind receptionist and good condition cabin. I enjoyed
Stayed 1 night in May 2022
Response from KIMBERLEY on 10 Jul 2022
Good afternoon Clark We are pleased that we met your expectations and thank you for your feed back on reception. Have a wonderful day Warm regards Kimberley

8/10 Good

Jacqueline

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Units were exceptionally clean. They are however quite old, and the age shows with warped flooring, and shower cubicle that needs replacing. The playground has a great jumping pillow, that’s it. There is a run down and broken cubby, but no other playground or climbing equipment. The buggies for hire were great and priced perfectly. The communal area was clean except for the bean bags which definitely need a deep clean. Overall cleanliness of unit was excellent. Great if you’re in town for something specific, Not a destination to go to otherwise as there is. It enough for kids in comparison to other camp grounds.
Stayed 4 nights in Apr 2022
Response from Belinda on 19 Apr 2022
We appreciate you taking the time to provide such extensive and valuable feedback.

6/10 Okay

Tahnee

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was about annoyed that they advertise that the spa is working and heated pool as they are broken so it’s very cold I wouldn’t have stayed and there are no toilets that everyone can get changed at at pool or anywhere near bbqs
Stayed 2 nights in Feb 2022
Response from Belinda on 28 Feb 2022
Hi Tahnee, We are sorry to hear that you did not enjoy your stay with us. We confirm that we do not have a heated pool or heated spa here at the park. We have 2 cold water pools one which has a mushroom water fountain. We apologise if a heated pool is being advertised and if it is ok we would like to contact you to find out where you saw this so that we can have it removed. The amenities block i.e toilets and hot showers are located approximately 100 meters from the pool area all guests of the park are provided access to this.

6/10 Okay

Dennis

Stayed 2 nights in Jan 2022

8/10 Good

Raquel

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2021
Response from Belinda on 30 Dec 2021
Thank you for your review, we are glad you enjoyed your stay with us. We look forward to seeing you again next time you stay in Toowoomba.

8/10 Good

Cheryl Ann

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The cabin and the park were clean and the gardens were pretty. The pool was well maintained although there was no slide. An easy walk to the local shops for supplies and being central to everything we had to do in Toowoomba was great.
Stayed 2 nights in Dec 2021
Response from Belinda on 21 Dec 2021
Thank you Cheryl, we are glad you enjoyed your stay. We have some wonderful staff that work hard and have a lot of pride in maintaining our park so that our guests enjoy their stay. It is so lovely to hear that their hard work is appreciated. We hope you have a lovely Christmas and hope to see you again next time you are in Toowoomba.

8/10 Good

Victoria

Liked: Cleanliness, room comfort
Chose the place because I could take my chihuahua.
Stayed 2 nights in Oct 2021
Response from Manager on 8 Oct 2021
Thank you Victoria, we are glad you and your Chihuahua enjoyed your stay.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet, spacious and comfortable.
Stayed 1 night in Sep 2021
Response from Belinda on 8 Oct 2021
Thank you Julie, we are glad you enjoyed your stay with us. We hope to see you again next time you are in Toowoomba.

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Belinda on 27 Aug 2021
We are glad you enjoyed your stay with us. We hope to see you again next time you are in Toowoomba.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
A disappointing stay. Will never stay there again. First time I have ever been unhappy with a big 4 in 20 years. Such a negative experience and too many things to name. I strongly suggest looking elsewhere prior to booking here.
Stayed 4 nights in Jun 2021
Response from Belinda on 22 Jun 2021
We are disappointed that you did not enjoy your stay with us and are sad to hear that you will not be returning. If you would like to call us on 07 4635 1747 we would like to discuss with you your stay further.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was a very suitable and practical accommodation, perfect to my needs.
Stayed 3 nights in May 2021
Response from Belinda on 5 Jun 2021
Thank you for taking the time to review our Holiday Park. We are glad you enjoyed your stay!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Affordable
Stayed 1 night in May 2021
Response from Belinda on 28 May 2021
Thank you for taking the time to review our Park. We are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021
Response from Belinda on 5 Jun 2021
Thank you for your review, we are glad you enjoyed your stay with us!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Belinda on 28 May 2021
Thank you for taking the time to review our Holiday Park. We are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021
Response from Belinda on 28 May 2021
Thank you for taking the time to review our Holiday Park. We hope to see you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a Comfortable stay. Was very clean. Being in a small cabin it was a bit noisy and no air flow to main bed in cabin.
Stayed 2 nights in Apr 2021
Response from Belinda on 19 Apr 2021
Thank you for your feed back, we appreciate your comments. We would love to know which cabin you stayed in so that we can look at how we may be able to improve the airflow to the main bed. If you would like to call us to discuss we would love to hear from you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The park was very quiet quiet. The cabin was very small but very clean.
Stayed 3 nights in Mar 2021
Response from Belinda on 10 Mar 2021
Thank you, we appreciate your feedback, and are glad that you had a nice quiet stay with us. We hope to see you again next time you are travelling through Toowoomba.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
The staff were really helpful. The place has good amenities
Stayed 1 night in Feb 2021
Response from Peta - Manager on 27 Feb 2021
Thanks so much for this 5 star review. We are proud of our team , and appreciate your positive feedback. We look forward to seeing you again soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean & great communication. Cabins very close together.
Stayed 2 nights in Feb 2021
Response from Manager on 15 Feb 2021
Hi There , thanks so much for this great review. We are glad you enjoyed your location and we made your checkin process easy to understand

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was easy and great to have a place for the kids as well as central to everything
Stayed 2 nights in Dec 2020
Response from Peta - Manager on 15 Dec 2020
Thanks so much for this 5 star rating . We are glad you love it and your kids enjoyed their stay too. We look forward to you staying with us again soon.

10/10 Excellent

Thea, Gayndah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful always a great place to stay clean and amazing areas for children to play swim and have fun I also love that there is herb gardens for everyone to use and fantastic camp kitchen
Stayed 3 nights in Nov 2020
Response from Peta Park Manager on 22 Nov 2020
Thanks for this 5 star review. We are so glad your family enjoyed our Pool especially now its getting hot its so refreshing . Our Herb gardens are amazing and so glad you could enjoy them. Our Camp kitchen/Conference room is so wonderful for families, couples and groups. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Friendly staff. Walking distance to shops. Pool. Great stay. Will keep coming back for work or family trip
Stayed 1 night in Oct 2020
Response from Peta Park Manager on 15 Nov 2020
Thanks so much for this terrific review, we are glad you love our location and our Pool . We look forward to seeing on your return trip.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2020
Response from Big 4 on 19 Oct 2020
Hi There thanks for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was very clean and tidy as were the amenities.
Stayed 2 nights in Sep 2020
Response from Manager on 25 Sept 2020
Thanks so much for this review. We are very proud of our housekeeping team. We are so glad you enjoyed your stay and we look forward to see you again soon. Safe Travels

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place for family weekend away. Clean, tidy and well maintained. Could do with more shade around pool.
Stayed 2 nights in Jan 2020
Response from Manager on 2 Feb 2020
Thanks so much for your great review, we will take on board your suggestion. Thanks so much

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great, could be better with activities for the kids like other big 4
Stayed 4 nights in Dec 2019
Response from BIG4 Toowoomba Garden City Holiday Park. on 22 Jan 2020
Thanks for your feedback, we will take your comments on board when making decisions for any future upgrades to our park.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great accommodation. Needed more activities for kids. Pool ok
Stayed 4 nights in Dec 2019
Response from Peta Park Manager on 21 Dec 2019
Thanks so much for your review, we wish you a happy festive season and look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Clean well priced and convenient. Staff were very welcoming and helpful
Stayed 1 night in Dec 2019
Response from Peta Park Manager on 20 Dec 2019
Thanks so much for your review. We are so pleased you enjoyed your stay with us. We look forward to welcoming you back again. Safe travels

10/10 Excellent

Babs, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the cleanest cabin in a caravan park we've ever stayed in. Thank you for that.
Stayed 1 night in Dec 2019
Response from Peta Manager Big 4 on 15 Dec 2019
Hi There Babs, we so appreciate your feedback . I will pass this onto my team. Look forward to seeing you again. Safe travels.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine, but thought very over-priced for size. Plus should perhaps advertise if pool is closed for maintenance as this is sometimes the only reason for choosing.
Stayed 1 night in Oct 2019
Response from Manager on 23 Oct 2019
Hi There, Thanks for your feedback we appreciate it.We do have a range of accommodation available with varying pricing and depending on time of year can vary. We are sorry we had to close our pool for maintenance for a very short period of time. We hope to see you again,as our pool is reopen.