Torrenova Holidays

We stayed at this place for a week and wanted to highlight to positive/negative aspects of this hotel and unfortunately the positives do not outweigh the negatives. Positives: - Location is nice. Short walk to the beach. - Lots of restaurants/shops walkable. - The pool was nice and wasn't too hard to find chairs most of the time. - We only did the breakfast but it was a decent spread with lots of options though it was basically the same setup for every day. - Most of the staff was friendly and helpful with the exception of one man who was rude and will be addressed in the negative comments. Negatives: - Noise, the front of the room faces restaurants and there is a British pub that does Karaoke and other load events at night so if you have a child sleeping in that part of the room it will be loud. Plan on bringing a sound machine to drown it out. - The room AC did not work great. It would hover around 78-80 degrees no matter how high you turned the AC on. Also it says on the description that there is a refrigerator but it's really a minibar that barely does anything. We contacted the front desk to complain and the man was very rude and insinuated we were dumb for thinking it would keep drinks cold. Our was room temperature inside so it wasn't working and they never came to fix it after telling them numerous times. - The parking lot next to it was closed the whole time we were there for a festival that would play loud music most nights till midnight.

Excellent hotel – staff friendly, clean, great facilities, great location, etc

This was our 4th stay and I have to say we were a little disappointed this time. The overall hotel was clean but our room wasn't cleaned at all for the first 4 days (in spite of us leaving the sign out) we then complained and they were on it. My sister stayed next door and hers wasn't cleaned once! The rooms also need some checking -rip in curtain, tv not working great - lots of channels but none work! The staff weren't as pleasant and helpful this time either Overall the location is great and is was ok but not sure we would go back again

I loved my stay at this hotel. Good food, good Staff and very clean