Tortuera Holidays

Everything was strait forward getting into the property. Was sent a code, all worked perfectly. Room was lovely and clean and bed was so comfortable. Even has a cafe next door.

Very nice clean hotel. Staff was very accommodating and professional, loved location as well, just a quick taxi ride to downtown.

It stated that the room would be cleaned once during our stay however we did not have the room cleaned despite staying 5 nights. No tea towel or dish rack was provided in the kitchenette which makes it inconvenient when you have to wash dishes. We were unable to communicate with any staff from the accommodation when we had trouble with check-in as there is no reception desk. More clarity needs to be provided when advertising this property as the check-in is done online and then you have to use your phone to unlock the hotel and room doors. This property wouldn't be suitable for older guests who may not be tech savvy.

The hotel itself is excellent, spacious rooms, clean and the reception staff is great. Very accommodating and professional. My problem was with the restaurant staff. After confusion over breakfast hours I ordered from what they had available. The staff really didn't want to serve anyone after 11am. Someone brought me the wrong thing (tostada con tomate y jamón), what I got was sliced bread with assemble yourself tomato puree and no ham. Another table got annoyed that they were paying no attention to them either. I just walked to the register and gave them back what they brought me and just paid for my coffee. I told the server that it was obvious that we were disturbing them and just wanted to leave. No apologies or even a, my bad, from them. Hotel and staff excellent! Restaurant no so much. I would recommend the hotel in a heartbeat but do yourself a favor and didn't eat at their restaurant

Right in the city center. The room is ok but walls are thin. Therefore, if you have noisy neighbours…. Sleep can be short.