Colorado Hotel Guide - Hotels in Tortuquero, Colorado, Costa Rica

" L’hôtel est très agréable, le personnel charmant, la restauration goûteuse Dommage que les transports gratuits en taxi boat vers le centre de Tortuguero ne soient pas plus fréquents "

"Our stay at Hotel Tortuguero Beachfront was completely unacceptable, and the lack of customer service made it worse. We booked 2 rooms for 3 nights and requested multiple times prior to arrival that they be together due to my son in one room and my husband and I in another. They weren’t. We waited 45+ minutes at check-in while staff tried to fix it—well past check-in time. The first room had a leaking AC that soaked our belongings while we were out. No apology. We were moved, but the new room had no hot water for 2 nights. We reported it immediately—nothing was fixed despite being told otherwise. We asked to check out early and be refunded for the unused night—denied. We requested a manager daily and were told he wasn’t available. No follow-up. The property itself was a mess: loud dogs at 5 AM, staff children running unsupervised, broken fixtures, empty food trays, long waits, no “Do Not Disturb” signs, paper-thin walls, and a non-working safe. Staff said only the owner could help—but he never responded. Even after follow-ups post-stay, we were told nothing could be done “due to policy.” Overpriced, filthy, and poorly managed. Avoid at all costs."

"Everything was lovely. It is glamping, rustic beautiful, food is good and staff is very kind and helpful. "

"Alfonso was very helpful to accommodate us, and also to find a place where I could make the payment by card. The house is a few steps away from the beach and everything is close by in Tortuguero. Room was spacious and comfortable. My suggestion for management will be to upgrade the common area, add a shared refrigerator, etc. Some small additions like those can upgrade the whole property by a lot."

"The staff was amazing! Like unbelievably amazing! Greeted at the dock, luggage taken care of, greeted with fresh watermelon juice, chef cooked such delicious meals (dessert included), housekeeping cleaned 2-3 times a day, cooper hooked us up with tours, everything was great and relaxing. 3 minute walk to the beach, 5 minute walk to the national park, 5 minute walk to the village. "

"It’s a little but of work to get to mawamba, but once you’re there it’s quite pleasant. The pool area is A+ and the breakfast is too. The walk into town is easy and the number of places to get dinner is plentiful. Beware the birds are noisy but that’s nature at its best! "

"The rooms were clean, the food was very good, the staff was amazing! Our guide on the excursions was an official guide set up by the hotel. His name is Jairo and he was amazing. We csnnot say enough about how good he was. Fluent english and Spanish and his knowledge and expertise was astounding!"

"Lovely spacious room, hotel located in the middle of all the wildlife we saw almost everything possible- with sloths, monkeys, armadillos & loads more outside our front door. Pool areas was brill & loads to do and see locally- staff were brill, the bar closed a bit early "